Reviews

Review Details

• Review fromMichelle G

  Date: 03/10/2025

  1 star
  Weve done business with **** **** for several years. We have a reoccurring problem that we have repaired probably once a year for under $300 however they tried to charge us $1200 for 45 minutes of work and would not send me an itemized invoice. They say its a flat rate I pushed and they lowered it to 750 which tells me they know that they are price gouging not everybody would question the flat rates scam of $1200 for 45 minutes worth of work seems to be illegal to me. If I did not question, they wouldve taken my $1200. I have not received the itemized receipt. I feel like they have to tell you what parts and labor is? I cant imagine how many people they are doing this to that dont question the prices.

• Review fromNisha P

  Date: 08/04/2024

  1 star
  I discourage anyone from using ***************** for plumbing. Their plumber caused a flood during a shower valve replacement and Bill Howe plumbing would not take responsibility for any of the water damage that occurred. Instead, their plumbing supervisor blamed everyone from the building maintenance who turned the water back on (which was requested by the plumber!) to the people who originally put the pipes in the building -seriously? Since they determine internally whether they are responsible for any damage during a job, they appear financially incentivized to decide they are not at fault. As a single woman and first-time homeowner, I wanted to make sure that any plumbing I had done was with a trustworthy company with licensed plumbers and -most importantly- insurance, in case of any issues. Instead, I was left with water damage the day before I moved into my new condo, ruining what was supposed to be an exciting time of my life. Now, I am stuck with a bedroom that will need to be torn apart and restored and ***************** is refusing to take any responsibility for it. Unfortunately, I found out Bill Howe plumbing is not what they advertise -customer satisfaction is definitely not their priority.
  

  Bill Howe Plumbing Inc

  Date: 08/06/2024

  Dear *****,Thank you for taking the time to share your feedback. We genuinely value all our customers and aim to provide the best possible service, so were sorry to hear that you were dissatisfied with your recent experience.After reviewing the situation in detail and having multiple discussions with you, we understand your concerns regarding the leak that occurred while we were working in your home. Its important to clarify that while our technician was working on the shower valve installation, we discovered a pre-existing issuea s**** that had been driven into a pipe by a previous installation (not by our team), which caused the leak once the water was turned back on. Unfortunately, this issue was not visible during our initial inspection, as it was located within an untouched part of the wall.Our technician responded to the situation, stemming the leak as much as possible and then repairing the affected section of the pipe. We regret any inconvenience this may have caused you, but we must reiterate that this damage was not caused by our work and was the result of a pre-existing condition from a prior installation.We strive to be transparent and fair in our work, and we do have photo documentation of the issue to support our findings. We hope you can understand that while we always take full responsibility for our work, in this case, the issue was beyond our control.Please know that we are always here to assist you, and we would be happy to discuss this further if you have any additional questions or concerns. We appreciate your understanding and hope to have the opportunity to serve you under better circumstances in the future.

  Nisha P

  Date: 08/10/2024

  Since there was no leak or water damage (it was inspected 1 month before) until your plumber worked on my shower, I have to disagree, and say it was caused by the work your plumber performed within inches of the leak and therefore your company's responsibility. Until your company takes responsibility, I will not recommend you to anyone and will not work with your company in the future.

• Review fromShannon & Scott P

  Date: 12/29/2023

  5 stars
  We asked ***************** to come out to check the gas line on our fireplace. Something was not working. They sent out their "master plumber," ******. He showed me the total erosion of our gas pipe line. This was a dangerous situation needless to say. ****** not only replaced every part but he also did it without the slightest *** of dirt or soot on the carpet! We loved his neatness in all he did. While he was here he checked our water pressure regulator and found it had crept up to 120. Thank goodness he checked! It's supposed to be at 50. Our whole house could have flooded! He wasn't asked by us to check it but he said Bill Howe Plumbing requires their plumbers to always check it because it's one of the easiest preventable disasters for the home and many insurance companies won't insure you unless you have one updated. I learned that everything has an expiration date! We signed up for their family plan where they come out annually and check our whole house plumbing, AC, furnace, that everything is up to date and working. It's a great preventive plan but it's also about the same *** we would have paid for them coming out only to check one of them! It's a deal! The amount of care that ****** put into every detail was rewarding and gave us such peace of mind. He's a master teacher of plumbing for a trade school as well. The quality of his care was beyond excellent!! We've used Bill Howe Plumbing for many years and they consistently show excellence in every *****

• Review fromAl H

  Date: 09/27/2023

  1 star
  I initially called Bill Howe Plumbing for a faucet repair in the bathroom at the beginning of August. After the initial visit, we were told they could not repair the faucet and needed to order a part, which is understandable. We had to wait until the part was received to make another appointment. While ordering the part, the technician called to confirm the type/finish of part, although he'd already been to our house. He said he thought it was one type of part, so I agreed. We made the appointment and he came out again, only to have it not fixed again because he ordered the wrong part - even after seeing what was needed before. Mind you, it's over a month later and we still do not have a working faucet. To top it off the technician was rude.
  

  Bill Howe Plumbing Inc

  Date: 09/29/2023

  Hi **,Were so sorry for the inconvenience in getting your tub faucet replaced. Wed like to come back and complete the work at no cost to you. Our Service Manager, ****, reached out and left a message for you. We value your business and certainly dont aim to leave customers unsatisfied. We hope that this is an acceptable solution and look forward to providing you with a better experience. Additionally, we are looking into the situation internally in an effort to continually improve our service.Thank you from all of us at Bill Howe Plumbing, ***************************** ************************************************

• Review fromRohit L

  Date: 09/22/2023

  1 star
  ***************** was called for emergency service last evening the **************** came spent 1 hour and could stop the water from the shower so our water is still shut off and he appeared incompetent. He said someone will come in the morning and bring the part for **** and replace the part. No one came and then I get a call from billing to pay them for the time and half for last evening without fixing the problem. I asked they should come and fix it and I will pay for the last evening as well. Now they say the plumber will come on Monday am and we will be without water until then. They dont have a plumber who can just stop the water coming from the shower. This is extremely poor service.
  

  Bill Howe Plumbing Inc

  Date: 09/27/2023

  Dear ****************,Were very sorry to hear of the trouble in getting your shower fixed. We understand the frustration in not being able to stop it from running and getting it fixed expediently. It seems like we needed a specialty part we don't keep in stock on our trucks, and that we didn't have access to as this call was after hours. We understand that you didnt want to reschedule so we have written off this work in full. We certainly dont aim to leave customers unsatisfied and hope that you consider us again in the future so we can provide you with a top-tier experience. Please contact our management at your earliest convenience at ******************** should you have any questions.Sincerely,Bill Howe Plumbing, ***************************** *********************************************** Services

• Review fromCAROL R

  Date: 09/13/2023

  5 stars
  ******************* left my house and he did a GREAT job unplugging my sink!!He was very friendly and got the job done quick..Thank ***** :-)*********************
  

  Bill Howe Plumbing Inc

  Date: 09/14/2023

  Hi *****! We're so glad you had a positive experience with *****, and that your sink is back to normal!

• Review fromperla b

  Date: 08/27/2023

  4 stars
  On 08/22/23 I posted a review not recommending this company because it had advised me to add refrigerant into my mini split system which had a leak, and it totally leaked out within two weeks without any usage. As the company read my review they contacted me, re-evaluated and reimbursed me the $427 they had charged me.

• Review fromBonnita P

  Date: 01/20/2023

  1 star
  I definitely DO NOT RECOMMEND this company for plumbing services! On 1/5/23, a plumber from Bill Howe Plumbing, **** came to check the slow drain in my bathtub. This gentleman was FILTHY from head to toe. And, even though he put on shoe coverings, he left shoe prints on the floor. The most disgusting of all is that he put on blue rubber gloves that were black with filth, which he transferred to my white shower curtain and the bath mat. He stated that the stains would come out with a little water. This was not the case, as I had to launder both.

• Review fromMay A

  Date: 12/24/2022

  1 star
  On 7/28/2022 Bill Howe Plumbing (BHP) of *********************************************, installed an OLD ********************* oxidized Water Pressure Regulator for $1400. Another plumber said he would have charged $600 to install a NEW water pressure regulator. Also on 7/28/2022 BHP fraudulently installed an 8-year warranty Gas Water Heater Tank instead of the agreed 12-year warranty gas water tank. Submitted by customer May **** ************************************************************.