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Business Profile

Pet Services

Pawfection Pet Salon & Day Spa

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog had a groomer appointment scheduled for 2/9/24 at Pawfection Pet salon. On Tuesday, February 6, I received an automated message asking me to confirm my appointment. I knew we were having bad weather, so I did not confirm my appointment in the event I was snowed in. On Friday, the owner text me at 9:46 asking me what time I was going to be there. I figured since I hadnt confirmed my appointment I was not going to be on the schedule. She then sent me an invoice for $150, claiming that was the no show fee for me. I believe she is over charging me because last month we made an agreement before my dogs groom that he would be done at 11:45am and I confirmed that was great because I needed to leave around that time since my daughter was getting an award at school (we live over an hour away from this groomer). At 11:45, when I came to pick up my dog I was told he wouldnt be done for another 45 mins to 1.5 hours. I told her I needed to take my dog, even though his groom wasnt finished, because I couldnt miss my daughters award. The two employees that I dealt with after that were extremely rude to me but I still paid the full price for the groom and even tipped.

Pawfection Pet Salon & Day Spa is NOT a BBB Accredited Business.

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