Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ****** ******
  
   
  

  

  Business Response

  Date: 05/08/2025

  Upon full review of the account we were unable to find any correspondence between the customer and ********************** between December 2024 and March 2025 other than a conversation at the home in the service performed in March of 2025 where a bee hive was located and the Field Expert reported the customer wanted it taken down and asked for a referral service for Bees. However, we understand there are 2 clients on the account speaking with us and there may have been miscommunications between us. We have couponed the remaining balance on the account ($0.00 balance owed) and closed out per the customers request. We reached out to the customer yesterday 5/7/25 and hope this has been resolved. We wish you the best of luck in all future pest endeavors and we would love the chance to earn back your business, should you ever be in need of pest control in the future.Thank you for being a part of the Mission family for 5 years, we are sad to see you go! 

• Initial Complaint

  Date:11/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called and requested one treatment for ants. The technician came and treated for ants. The ants did not go away. I was told that they might need to comeback for retreatment. I did not agree to an ongoing treatment program. When I was billed for additional treatments, I told them that I did not sign up for any "service" Mission has ignored me and continues to invoice. I have never seen them there or talked to anyone there since. These invisible technicians are apparently treating my house

  

  Business Response

  Date: 11/14/2024

  We are sorry to hear about your experience. Upon reviewing the account, it looks like there is no balance owed as the Account Manager who handled the closure of your account added a coupon to cover both the cost of the service we performed ($139) and the cost of cancellation of service ($150). $250 in total was couponed to your account yesterday 11/13/24 at 4:18PM and there should be no balance showing as owed on your end or in the customer portal. It looks like the Account Manager who helped on your account called and left a voicemail and sent out an email notifying of this coupon and us covering all costs for you. Please let us know If there is anything else we can do to make this a 5 star experience for you, please let us know! 

• Initial Complaint

  Date:10/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22428285, and find that this resolution would be satisfactory to me.   I want my account closed with no further charges on my account  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  
  
  Regards,
  
  
  
  Andrew Frangos
  
  
  
   
  response was an apology ( no refund ) and offered to send out another guy . I told them i dont want anyone from your company on my property ever again.First of all the guy didnt do my whole property because one side of my house was locked and is only accessible through one gate ..I told them that and they only offered to send someone else out.. I said to cancel my service and they said someone would call me. No calls , 3 months later i get an email about changes in service etc ..I emailed back telling them i canceled my service . . 20 min later i get an account manager telling me that i cant cancel or i have to pay a termination fee . i explained to them that they voided our contractual agreement and im not obligated to pay for a service that wasnt delivered .. she disagreed and told me i had no choice but to pay or they would send it to collections ..I would gladly pay for proper service but im not getting that . All i ask is my account to be closed with no further charges thanks

  

  Business Response

  Date: 10/16/2024

  Andrew, thank you for reaching out. We're so sorry you've had this experience with Mission. Our pets are invaluable members of the family, we're glad to know they're safe. As a gesture of good faith we'd be happy to either waive the price of your most recent Quarterly service if you'd like to continue with. Or, we'll waive the early cancellation reimbursement if you'd like to go ahead and close out. Again, we're very sorry for your experience. 

• Initial Complaint

  Date:05/24/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since no conversation was had with ****, the former account manager and/or with ********, the new account manager, wed like the remaining $75 to be refunded. 

  

  Business Response

  Date: 05/28/2024

  Upon full review of the account, we see that the most recent conversation with the account manager ********, she refunded a total of $75 (50% of the cost of service) back to the account. Notes in the account indicate the account was left open, pending a phone call between the customer and previous account manager in May to discuss the next service, however the account was still active and the customer had agreed to push out services 3 months from the normal due date. We understand the frustration on the customers end and apologize for any misunderstandings on the account status. We have already refunded $75.00 back to the customer prior to this ******************** complaint issued, and are happy to refund the remainder (an extra $75) to the customer as a gesture of good faith, and apologies for any miscommunications had.

  

  Business Response

  Date: 07/09/2024

  As stated in the previous response, the additional $75 has already been refunded back to the customer as of 5/28/2024

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

  

  Business Response

  Date: 02/26/2024

  The customer's account was canceled and two months of service were reimbursed. We did not find any communication of the customer canceling in January, but we went ahead and reimbursed the amounts. 

  Caleb

• Initial Complaint

  Date:01/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The service was canceled in September when we called and spoke to a representative.

  We sent an email in November when we saw we were still being charged.

  Service has not been provided since September. 

  

  Business Response

  Date: 01/09/2024

  After reviewing the account, I looks like the customer requested to cancel the account on November 10th. I sincerely apologize. The customer was charged 159 dollars more than they should have been. Customer recieved an initial service that was priced at $79 and five quarterly services priced at $159. Customer was charged $1033 in total and should have only paid $874 in total. We will be sending a check in the mail to day for the mix up and once again apologize. 

  *************************

  Mission Pest Control

  

  Business Response

  Date: 01/16/2024

  Upon review of the account, the first notice we received to cancel services was on November 10th, 2023. We have no sooner notices on our end outside of the email received in November. We have checked the amount and sent out a refund to you in the form of a check already. There were open invoices on the account that were never charged, those have been removed. You should receive the refund check in the mail. Thank you.

• Initial Complaint

  Date:11/29/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No attempts were made to call me. I've requested them to give me a call on three separate occasions and so far no one has called. 

  

  Business Response

  Date: 11/29/2023

  Upon review of the account, the request to cancel services came in on 11/14/2023. We have had the Account Manager reach out a few times and have not been able to contact the customer via phone. We have only received email communications however are happy to close services once the open invoice from 11/01/2023 is paid. Currently the card has been declined by processor, but once it is paid we can then close the account per request. 

  Customer Answer

  Date: 11/30/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

  

  Business Response

  Date: 11/30/2023

  We contacted the customer this morning and got the issue resolved, and the account handled - to the customers satisfaction. Thank you for your time. 

• Initial Complaint

  Date:08/31/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was still charged the $*** early cancellation fee and I was told it would go to collections if not paid. I understand it does not kill all the spiders and bugs, but I do a better job spaying my backyard for $15. The service you provide (although there are free reservices) is no very through. They scrub the webs and spray the foundation and are gone in about 20-30 min. When I spray my house I get in all the nooks and it takes over an hour. Even with the free reservices I was not happy with the quality of what was provided based on the price and what was advertised.to do they same thing, this time free of charge. 2-3 weeks go by still tons of webs outside on the hammock and in the 2-3 weeks we say 4 spiders on the screen door on inside. At this point whatever their spraying isn't working but I still need to pay $*** to cancel. When I asked to cancel they kept trying to keep me on the service with some discounts and more frequent services. I still wanted to cancel because it would still end up being more than the $*** to cancel. I asked them to drop the fee because I felt like the service they advertised was not provided, but they did not. I do not want to pay the cancellation fee because there are still spiders all over my patio and I paid $*** and waited 3 months for their services to work. They offered more services, but I already had 3 in a short span and I don't think more would have helped. I would have been happy if the what they advertised was true but based on the results my money had gone nowhere and I had to pay to get out.

  

  Business Response

  Date: 09/08/2023

  ****** has been spoken to by our office account care leads. His account has been closed and the early cancelation fee was not charged. We did offer multiple times to repeat the service. This is a service to Minimize the spider and other pest population, this is not pest elimination or extinction. We apologized for any miscommunication if that was the understanding. Since we are working with nature, we do not have full control of weather, and breading of insects. Our role is to help control the insects and spiders which is why we offer Free Re-services. 

  *****

  

  Business Response

  Date: 09/11/2023

  We understand the frustration for pest activity around your home. Pest control is definitely a process and it takes some time to establish barriers around a home, especially one with conducive conditions (environmental) like this customers home. When the customer called to cancel, we offered to come out for multiple service, back to back, completely free of charge to help reduce activity, our offer was declined. We offered alternative solutions, letting the customer know that it is a process and never a "one and done". We are still more than happy to come out back to back for a few free services to help reduce the spider activity, but in the mean time the $*** Early Cancellation Reimbursement, per the signed Service Agreement, is still an active, valid charge. We hope the customer will consider giving us another shot, as we are proud of the work we do - but it can take time, especially on homes in areas like these. 

  Customer Answer

  Date: 09/12/2023

  The agreement states "Mission pest control's sole warranty is treatment resulting in the control of the targeted pests listed above". After 3 treatments I was still seeing the same about of pest activity in my backyard and inside the garage. I asked mission pest to spray in the garage during the first treatment when they signed up and they did not spray inside the garage. I believe after 3 treatments and 3 months I would be seeing reduced pest activity, but I did not. there were spiders in the garage and spiders on our screen door almost every week. I know what reduced pest activity is like because I sprayed my backyard with home defense before I signed up for mission pest and I had less spiders in the backyard then after I signed up. I did not want to continue the service because I wouldn't be paying for quality work. If their warranty was to reduce pests than after 3 months the pests aren't reduced it doesn't seem like what they are doing is working. When I call to cancel all they is how good of a discount their salesman gave me when they give that discount to everybody. They simply offered to keep coming back with their in and out in 30 min service that doesn't control any pest in San Diego and think its worth $*** a quarter. I do not want to continue the service that I believe is a scam to get people to sign up and sign into a contract that they then have to pay to get out once they realize the service is shit.

• Initial Complaint

  Date:08/29/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *******************
  
   
  

  

  Business Response

  Date: 08/29/2023

  I called and apologized to ***** about the back and forth communication from the office. He accepted my apologies and we parted ways. 

  Caleb