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Business Profile

Pest Control Services

Joshua's Pest Control
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/04/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Privacy Concern and Misrepresentation by Mission Control and ****** Pest Control Dear BBB Representative,I am submitting this complaint regarding a serious issue involving two pest control companies: Mission Control and ****** Pest Control.A representative from Mission Control recently visited my home to offer pest control services. Although I considered the offer, I ultimately chose not to sign a contract. About a week later, a representative from ****** Pest Controla company I have never interacted withvisited my home and spoke to my brother-in-law. During that conversation, they mentioned my full name, ********** *****, and falsely claimed I had signed a contract with them (****** Pest Control).I am alarmed that a company I never dealt with had access to my personal information and misrepresented my actions. This raises serious concerns about data privacy, potential business affiliation, and ********* conduct. I believe these two companies may be sharing or improperly handling personal information without consent.I am kindly requesting the BBB to look into this matter and help ensure that consumer information is protected and companies are held accountable for misinformation and potential privacy violations.Thank you for your time and assistance.Sincerely,********** *****

    Customer Answer

    Date: 07/07/2025

    As requested, the companys address and phone number are below:

    *****************************
    Unit E
    *******************

    ************

    Business Response

    Date: 07/07/2025

    Hello, thank you very much for bringing this to our attention! 
    We received a review from this person regarding this issue as well. We apologize for ************ experience, as it is always our intention to take great care of our clients and potential clients.
    Regarding ************ complaint - it should be noted that Joshua's Pest Control and Mission Pest Control are owned by the same person (***** ******). Our offices do have access to each others' databases. This is because we both want to ensure that our door-to-door salesmen are not knocking on Mission's customers' doors (we would not want to sign someone up on our services if they already are with one of the businesses). In this case, there was a mistake made by our Door-to-Door salesman that resulted on him knocking on this door in error. We have addressed this issue internally, as we want to ensure that something like this does not happen again! 

    Again, since we are under the same ownership as Mission, our systems are connected and we do have access to each other's customers. Please be aware that the access between the two companies is limited to few people and this instance was a human error by our salesman. We can assure you we take these complaints seriously and appreciate issues being brought to our attention!

    Please let us know if there is any other details we can provide.

    Warm Regards

    ****** ******
    Community Care Manager

    Customer Answer

    Date: 07/07/2025

    I am not satisfied due to the fact that my first and last name are being given to my neighbors in the pursuit of new business. 

    Business Response

    Date: 07/11/2025

    We sincerely understand and appreciate the consumers concerns. Please know that we have addressed this matter internally to ensure it does not happen again. For the consumers peace of mind, we are happy to completely remove their information from our system! Our goal is to resolve this issue to their satisfaction, and we welcome any additional feedback they may wish to share.

    Customer Answer

    Date: 07/14/2025


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ********** *****

     

Joshua's Pest Control is BBB Accredited.

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