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Business Profile

Online Shopping

The Original Cloud Slide

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 167 total complaints in the last 3 years.
  • 19 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered online from the Original Cloud Slide website on June 11, 2023. I had ordered one pair of slides. I received confirmation of my purchase by email just after the order. Order #*****. The confirmation stated that my order was getting ready to be shipped as well as "we will notify you when it has been sent". I heard nothing further from the company. On June 28th, I sent an email inquiring as to where my order was and when should I expect to receive it? No response. Today, I checked my confirmation and clicked on the Track Order button. The order was delivered to my house at 6am today according to Shopify (although the shopify site never gave a delivery date). I never received the order and feel that I have been scammed. I notified my credit card company ***************** and am waiting for a refund and resolution of this issue.

  • Initial Complaint

    Date:07/03/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On June 16th, 2023 I placed an order for a item from The Original Cloud Slides. In total I paid $24.98 USD for the item plus shipping. According to the website, items typically ship within 3-5 business days and I should have received a notification upon shipment. After 4 business days I attempted to contact the business asking when my item will ship. I have sent several emails and have had no response from the business. After doing some research, I have since learned that The Original Cloud Slides is a false advertiser. They are advertised as being headquartered in *********, ** but they are clearly an overseas drop shipper. The website is mimicking ********************************************************** in order to trick customers into sales. I've also learned that several customers are having the same issue I am with this company

  • Initial Complaint

    Date:07/03/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my item for $27.03 on 6/22 and never received any shipping confirmation or response. After emailing and reaching out to the company several times, I was completely ignored and left wondering whether this purchase was a scam or not. It doesnt help with the matter that they seem to have a 50% off sale today only! Every single day. At this point I want to cancel my order and get a complete refund, but they conveniently dont allow refunds on products on sale. This overall business seems like a scam, and the complete lack of communication is incredibly disappointing. My order number is #***** and I have one pair of shoes purchased.

  • Initial Complaint

    Date:06/29/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/10/23. *** sent two emails asking when my order will ship. I have not received a reply. The order was to ship in 3-5 days. I would like a full refund.

  • Initial Complaint

    Date:06/29/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a pair of slides on June 18th. My confirmation email said shipping would take 3-5 days. On June 22 I emailed the company stating I had not received a shipping email yet. No response. Then I followed up again on June 26 wanting someone to get back to me. Still no response, no shipping email and no product. Its been almost 2 weeks since Ive ordered them and I havent even been notified that theyve shipped.

  • Initial Complaint

    Date:06/27/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    June 8, 2023 Order# ***** Total amount $65.82 I sent 2 emails to customer support. I finally received a for, to complete with my information last week. I have not heard back and there is no tracking information on the shoes. The website does not mention a delay in shipping. I needed the shoes for June 23 weekend. The order still says processing. I would like to receive a refund. Terrible communication from the company. It seems to be a scam.

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered some slides a week ago and the money went through my account but I havent heard anything about my order Ive tried several times to call left messages nothing the order that was given is not a correct order number that was given I need my order asap or I want a refund what kind of company gives fake information on an order number they said 3 to 5 business days I have not heard anything

  • Initial Complaint

    Date:06/26/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/19/23. The money was deducted immediately. I inquired about my order a day later and discovered my order#***** did not exist. I sent an email and have yet to receive a response. I called this morning only to receive an automated message to send an email about all orders. After seeing all the complaints; I just want to cancel my order and receive a refund because I am not confident I will receive my product.

  • Initial Complaint

    Date:06/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on 6/12/23 and received a confirmation text that my order was received and would ship within 3 to 5 business days. When checking the status of my order it states my order is confirmed and I'll receive an email when it's ready. This status hasn't changed since I placed the order 6/12/23. I text for an update as the companies instructions state on 6/22/23 to ************ and received no response. I also text the number I received my confirmation text from ************ on 6/22/23 and received no response. I emailed *********************************** on 6/19/23 and received no response. I called the number listed on the BBB page ************ which is a recording that leads to a voicemail not a live person.

  • Initial Complaint

    Date:06/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This website is a complete scam. They are located in another country and the customer service is awful, not at all helpful and every response is scripted. I asked for a refund since my shoes have not arrived in the promised time frame and they refused. i paid them for a product and an agreement that they would arrive in a timely manner. They took my money, but didn't deliver on their end.

The Original Cloud Slide is NOT a BBB Accredited Business.

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