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Business Profile

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Cavalitee

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My son ordered a *********************** *********************** jersey in a size ladies large for the price of $80 on August 25 and has gotten the runaround from this company ever since. He was told multiple times that it was sent (and then resent) over the next 4 months, and given tracking information, which each time indicated that the jersey was at a location in transit, but not moving. They indicated that it was resent in Nov and then Dec. At one point they offered to refund his money, but didn't follow through. On Jan 10 he finally received a jersey, but it was not what he ordered and not what was pictured on their website. He received what appears to be more of a child size large with an *** logo stitched on the front of the jersey. (He ordered a college football jersey) So way too small and with a patch on the front that isn't supposed to be there. They offered to send him a ********** when he asked for a refund. They then asked him to take it to a tailor and have the patch removed, which we find ridiculous for several reasons. We don't believe we should pay for the repair, its on the front of the shirt at the v of the neck so will likely leave some **** and it doesn't take care of the size of the shirt. When they ignored our request for a refund ( and we inquired with his bank if he could dispute the Aug. charge it was beyond the time frame in spite of him not receiving it until ***. Most recently we asked if we could take them up on the offer for a new larger shirt and they've stopped responding to emails.

  • Initial Complaint

    Date:10/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Colorado jersey it took over a month for me to receive the item and once I do it's the wrong size. It fit like it was made for a child not a grown woman

  • Initial Complaint

    Date:08/23/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent the wrong size jersey and will not respond to my issue in any way.

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