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Business Profile

Online Retailer

Twins Special

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

This profile includes complaints for Twins Special's headquarters and its corporate-owned locations. To view all corporate locations, see

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Twins Special has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ordered $300 worth of equipment, completely unaware of the huge numbers of complaints and scam warnings online. This is a known scam operator running several sites taking payments but not delivering goods.I have not received any tracking number for the order, and they won't respond to any emails.

    • Initial Complaint

      Date:10/22/2023

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the email I received after I submitted my order. I placed my order 10/15/23 and have received no further updates or responses to my emails. I believe this is a scam site that Twins knows very well and yet their products are still available front page on ******* It is not fair twinsfightwearCart image Thanks for your order Order #***** Ship to *************************************************************************************** TWINS Muay Thai Shorts - SharkTWINS Muay Thai Shorts - Shark TBS17-M Brand: Twins Special Apparel Size: M $29.99 USD Qty: 1 $29.99 USD TWINS Muay Thai Shorts - CobraTWINS Muay Thai Shorts - Cobra TBS19-M Brand: Twins Special Apparel Size: M $29.99 USD Qty: 1 $29.99 USD TWINS Muay Thai Shorts - Leopard PatternTWINS Muay Thai Shorts - Leopard Pattern TBS32-M Brand: Twins Special Apparel Size: M $29.99 USD Qty: 1 $29.99 USD TWINS Tracksuit 3TWINS Tracksuit 3 TKS3-M Brand: Twins Special Apparel Size: M $79.99 USD Qty: 1 $79.99 USD Subtotal:$169.96 USD Shipping:$14.95 USD Tax:$0.00 USD Grand total:$184.91 USD Payment method:Credit Card Shipping method:Flat Rate for $14.95 USD Billing Address ************************* *********************************************************************************** ********** Shop image Twins Fight Wear twinsfightwear.com Go shopping

    • Initial Complaint

      Date:09/21/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought two items Christmas 2022. January comes and still no dispatch email. I contact their sales email, they say theres a 1-3 week delay. Contact them after 3 weeks, say that theres a further delay. Contact them monthly since and no response. After the times they promised me it would arrive, it was now too long after purchase for my credit card company to refund me. And now their only contact email bounces back my emails. THIS IS A SCAM

    • Initial Complaint

      Date:01/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      So I ordered a pair of shorts on 4th December 2022 I paid 50 for them. I thought twins special was a good company for Muay Thai gear as my boyfriend wanted a pair of shorts for Christmas. It then took 3 messages to get a reply to know where my shorts were and said they were very busy with high volume orders so they wont be coming yet. The last message for that was 2nd January 2023. I had then sent a message 14th Jan requesting a refund as I wasnt waiting any longer and I wasnt happy I havent received them, and I got a reply saying I would receive one within 10 days. It has now been 10 days and I had then sent another 3 messages ( 15th Jan, 16th Jan and 18th Jan) including today asking where my refund is and I have had no response whatsoever so I told them I am going to take legal action.

    • Initial Complaint

      Date:11/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have not yet received an item or a refund for a purchase initiated on 11/26/2021. I received a receipt (attached) from ****************************************** identifying order #**** for Item Number FBGVSTW6Gld14, the Twins Boxing Gloves - Signature - Classic Tones in gold, 14oz. I subsequently exchanged a number of emails with someone named ***, who stated that there were delays in filling the order. In June 2022 I requested a refund, which he confirmed on 7/14/22, but it never came and I never heard back from anyone from the same email address. I contacted ***************************************** ****************************************** and **************************************** with the same message and attachments of two email chains. I also submitted the same message via the Twins Special website. This garnered a returned message on 10/25/2022 that indicates that another "company" has been fraudulently using the Twins name. I have attached original receipt, correspondence (including confirmation of refund), and most recent response from the, reportedly, legitimate company. I also tried to call the phone number on the website and on my credit card statement. Neither were answered. I tried to file with my credit card for a charge back, but my claim was denied for length of time since purchase date (this letter is also attached).I would like a refund of the $114.94 for the gloves and shipping costs.

    • Initial Complaint

      Date:10/17/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ive never received the refund or the product since 3 months ago. I said I didnt receive the refund and they didnt reply.

    Twins Special is NOT a BBB Accredited Business.

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