Reviews

Review Details

• Review fromJordan C

  Date: 11/19/2024

  1 star
  **** Lawn belittles and disrespects customers. Since hes buddies with the manager they do nothing about it. And to punish customers that speak out like myself they make sure to take extra long on working on my car. This happened last time and this time *** had to deal with this place.

  BMW of San Diego

  Date: 11/20/2024

  The customer had his vehicle towed in just before the ****************** closed Saturday afternoon as an emergency for a check engine light, due to putting the incorrect oil in his vehicle and then putting the correct oil in. The ****************** Saturday hours are from 9:00am 2:30pm. He was informed that he would hear back from his advisor Monday or Tuesday. He was incorrectly told that the cost to diagnose his vehicle as well as an oil change would be $265. When in fact just the diagnosis fee alone is $265. However, we honored that price and found that the oil filter cap tip flap was causing a loss of oil pressure to the ***** solenoids. The technician also found the intake boot not secured onto airbox. He replaced the oil filter cap o ring, retested the system and that corrected the clients issue.The vehicle was ready by Tuesday afternoon.

• Review fromChris C.

  Date: 05/14/2023

  1 star
  As a military personnel, I regularly perform equipment maintenance using the *** (Preventive Maintenance Schedule). Recently, the engine light of my 2013 X3 came on and I used a basic scanner tool called ******* to identify the code P0015, which indicated a solenoid valve maintenance issue. I deleted the code and made an appointment at *** San Diego. However, another code P0172 appeared, which is a minor issue and may be connected to P0015. I explained this to the mechanic at the appointment and left the car for inspection. The next day, the mechanic called me and claimed to have found an oil leak from the vacuum pump, which will cost me nearly 3K to fix. I was skeptical as the mechanic didn't find anything the previous day and couldn't provide any evidence for his claim. Despite my efforts to clarify the situation, the mechanic continued to make baseless claims and engage in unprofessional behavior. Overall, I caution others to be wary of such practices and take care in trusting mechanics.

  BMW of San Diego

  Date: 05/15/2023

  We don't show this client bringing their vehicle to BMW of San Diego recently.  The last time this client brought their 2013 X3 into our service department was on 01/18/2021. I don't show any pending or scheduled appointments for this client. I don't see VIN number information for this complaint that would allow me to confirm with certainty that this vehicle has not been here recently.  Perhaps the client took their *** to a different *** dealership?  Thank you.

• Review fromann w.

  Date: 10/29/2022

  1 star
  My 2018 *** X1 battery is almost out (and minor axle problem) so called service to schedule under warranty which I thought expires 10/28/22, but when I called 10/21/22 they told me expires 10/18/22. I stated I did not drive this car during pandemic even now, can you still service under warranty pls have service manager to tcontact me but no response and if I schedule for a service check up - at least $259 diagnostic fee. Anyone has any suggestions? And I had 3 different service advisors in past few years they all not there any more.