Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10th, 2025, I contacted Sistaco, as instructed in their collective ******** group, about issues with their gold fine line nail product, but got no response until August 5th, 8/5/23 the same day when they removed me and three others from the group giving all of us different excuses for reasons of removal. On August 14th, ******* quoted a post verbatim from an unrelated private nail group to justify my removal, claiming a screenshot was sent, which I doubt due to its exactness, making me feel violated, especially with my depression and anxiety from a February 2024 stroke. In an August 7th email, Sistaco threatened legal action, saying a taco reference to their group violated their trademark, despite Holo Taco's similar name, and accused me of promoting non-compliant Temu products, though they're cosmetic-grade for lipstick and eyeshadow. Another email accused me of defamation for asking on their public ******** page if one person was doing the job of ten, based on an anonymous ****** post about slow shipping, as my orders took four weeks; they claimed the poster wasn't an employee, contradicting its anonymity, raising concerns about how they identified the poster. Sistaco's had four to five nail groups shut down that were restarted on ******** and offers free powders-like two I received-for five-star reviews, a practice I reported to ****, earning them a business page strike. Their monitoring may violate the Computer Fraud and Abuse Act or California Consumer Privacy Act. I have screenshots of the group removal, August 7th and 14th emails, and free powder emails. I seek compensation, cancellation of buy now, pay later and Affirm debts owed to Sistaco due to their spying and threats, an explanation of how they accessed my posts in a private group on ******** and accountability for removals, and a policy change.

  Business Response

  Date: 08/23/2025

  Thank you for this communication.
  
  ******* ****** had her fine lines 'Golden Glint' product replaced due to a bent application brush.
  
  As you can clearly see from ********* own photo, she has been removed from a number of ******** Groups, not just Sistaco Collective.  She was remove as she indicated that she no longer wished to be a member (we have this from ******* in writing and this has been forwarded to *******).  ******* than decided that she was very upset that she was removed and has been defaming our company on all social media forums; constantly.
  
  Sistaco Mineral Bond is a cosmetically compliant company working with top independent global compliance companies and we have let ******* know that purchasing unregulated products that do not hold MOCRA or *** compliance is potentially dangerous and to not use herself or recommend these to our customers.
  
  
  This is the second complaint on BBB from *******; please refer to her last complaint which we addressed in full.  Kind regards  Sistaco Mineral Bond
  
  

• Initial Complaint

  Date:07/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order (********) for the product on 7/14/25 and immediately changed my mind and asked for a cancellation twice. I received an email (from Georgia) stating they were sad to see that I wanted to cancel the order and they may not be able to cancel the order but asked my reasons for wanting to cancel. I sent my reason that I really could not afford the product. The products were not in a shipping phase only reading processing. I now received 7/15/25 an email that the products are being shipped. I’m also seeing that they are not accepting returns. I should not have to pay for products I no longer want and have not received. I want a cancellation or a refund.

  Business Response

  Date: 07/21/2025

  To Whom it May Concern
  
  Our customer placed her order and changed her address, as shown by our attachment.  Her order was placed on the 14th in the evening our time; our customer service agents are based in Australia (Georgie).  This order was for America and was sent straight to be shipped.  Once the order is in the system it is difficult to track and cancel as we received thousands of orders weekly.  The order was shipped on the evening of the 15th in America and hence we did not 'catch' this order.  These terms are clearly stated on our website.  We are not responsible for cancellation once an order is placed.  Kind regards  Sistaco MIneral Bond

  Customer Answer

  Date: 07/21/2025

  I don’t accept the response because I still believe that I shouldn’t have to pay for an unopened or unused product.  I do believe the order could have been cancelled.  I feel it is bad business for a company to reject cancellation and or refunds within an hour of placing an order.  

• Initial Complaint

  Date:03/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought the system from Sistaco with extra colors. My 5 daughters and I tried it out together on our nails. On day 1 the product appeared to be fine and we needed to just perfect our application. The color was even and it was smooth on too. By day 2 it seemed there was unlevelness on the nails which was weird but we thought maybe it was an illusion as it was still minor. Day 3 what was unlevel on the nails which in crater like shapes was now deeper (we should have removed the product at this point) but we have never had this happen with any nail service product so thought maybe we needed more layers or something next time and the product doesn’t stay smooth with just one coat. By day 5 our nails hurt and one of my daughters even went to the ER where they removed the product and saw the same thing myself and the other 4 saw when we removed it at our house. Under the top coat the product became like a gel and was very corrosive and ate craters like circles into the nail beneath. It did not eat into the top coat but over the 5 days the colors had changed on the nails which and started to get lines and almost like it was going to start splitting by day 4. I believe if it stayed on a day or 2 more it would have eaten through the too coat as well. They say hindsight is 20/20 and we all wish we removed it on day 2 when we first noticed the changes but we had never had something like that happen and never would have believed it could have turned so corrosive unless it had happened to us. I have reached out to them and they believe there product is safe and 20k people would be complaining if it was true. They do not accept responsibility for the bad product. They have asked if we scraped it during removal or what we used but refuse ti accept there product kept causing this damage over the 5 days it was on the nails. They believe there product is fail safe and refuse to accept this batch if not a lot more were contaminated or maybe they were never safe to begin with.

  Business Response

  Date: 04/10/2025

  Our customer, **** has communicated that she felt the colour she received caused her discomfort and that craters appeared under her Top Coat on her nail.  
  
  We would point out the following.
  
  1.  **** has indicated that 6 people used our system; did they all use the same colour (we do not think so and have seen no other photos).
  
  2.  The photos show that the pitting seems to be on top of the nail which indicates that something has perhaps come into contact with the top of the nail.  It certainly does not look as though it is under the Top Coat as stated.
  
  3.  **** has indicated that she uses other products, in this case a remover, not produced by ourselves.
  
  4.  **** has indicated that she has now applied this colour to an artificial nail and we have requested the video she states she has taken and this has not been provided.
  
  5.  Sistaco has a customer base of hundreds of thousands of users.  We hold all certification required for all our formulations and they are tested and compliant with USA FDA and MOCRA and also CPSR in the UK, and CPNP in the EU.
  
  6.  Sistaco has a Facebook Group, Sistaco Collective where there are 136K regular uses, many of whom have been using for years.
  
  6.  Sistaco is manufactured in large quantities and if there was an error in any production then we would see this across the board.  Not one other customer has come back with any comments regarding this colour that **** has indicated caused this issue.
  
  7.  We have offered to replace Amie's colour (without prejudice) and would like to help **** in any way we can and will continue to communicate.  Kind regards  Sistaco Mineral Bond

  Customer Answer

  Date: 05/06/2025

  I have  numerous responses to the company in email. 

  
  

  The company Sistaci is never satisfied and there is no amount of pictures or evidence to satisfy them enough to look into their product and see why it did this. 

  
  

  First they claimed it was a reaction and should have been tested on a small site first. After realizing it was multiple people (6 who used it total, myself and my daughters (4 are adopted and not my DNA) and it was unlikely we all would have had a reaction it was then blamed in something else we myst have used. Then I was even accused of using a dip and that it wasn’t their product.

  
  

  I already sent them in email pictures showing application where it looked fine and 3 days later the color change that occurred as well as the divets/craters in the nail surface while the product was still in the nail. 

  
  

  At that point it was decided their product was jot safe and had to come off. As the nail was healthy before the products use and was only damaged over the days it was on the nail in all of our cases…no one wanted to use their product again.

  
  

  Had the company not assigned blame to us, refused to even look into how their product could do this to someone I would not even have escalated this. Had they shown any remorse or accountability. Instead I have had to research and try to figure out the issue with their product in my own and now all they want is my research.

  
  

  I am not their employee. They need to find out why their product malfunctioned and hurt people. They need ti take accountability for their product. I have sent them numerous photos and proof as well as correspondence already. I stopped communicating when more blame was assigned and I was accused of using another product and claiming it was theirs. Now instead of accountability they resort to calling people liars (saying 10,000 are happy so their would be more complaints if it was true) and only demand even more photos videos and proof. Only after I was insulted even more from being hurt by their product and then accused of lieing and blamed after being the victim as well as my daughters that I bought the product ti do on all our nails I was told ….we can replace the color. Why would I want to use a product that hurt people already after arguing with a horrible company that takes no accountability and hurt us again with the color all over again when they won’t even research what caused it.  

  
  

  I want a refund for the dangerous product I was sent. I will still keep warning everyone I come into contact with how dangerous this company is. Every cooperate owner operator convention I attend weekly when we share referrals and issues we have with other cooperations I make sure all my other owner operators know what could happen to them. 

  
  

  So far they may not have messed up enough to have the high complaint number yet but  because they don’t care and only accuse things to their customers and demand more proof without researching…more will be hurt.

  
  

  It is not my adult daughter responsibility before taking off the product that damaged their nails to take pictures for this company. They are lucky I was happy with it in day 1 of application and took pictures so I could show them how it changed over the 3 days. Then in my disgust I took pics of how the color changed and made divets/craters in my nail. They have their photos and I communicated for days even telling them how I took their product iff after I saw the damage. Which they also blamed me for the damage of using a different remover. Of course I used a different safe remover after I saw the damage their product caused when it was still on my nail. 

  
  

  I will happily screenshot and copy my emails with the company for the BBB. You can see communication took place until there was no point as there was more and more blame but no concern to find out what caused  damage over days of being on the nail. Because communication is not possible with them, they are scammers or crooks I contacted the BBB. Again I will share emails between us as proof to the BBB. 

  
  

  I do not want any of their product ever agin. I want a record of what happened to be there for others when they are hurt by this product too. I want a refund and will not communicate with the company again. 

  
  

• Initial Complaint

  Date:03/20/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have attempted many times to contact Sistaco to find out when my order would be delivered. They send vague responses, never actually answer my questions. They say *** will deliver but *** has no details about delivery on my products. I have asked several times for a cancelation and refund but they have refused. I want a complete refund.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been in contact with the company since December of 2024 about how disappointing the product is. I have been asking for a partial refund for quite some time. Was told today that they cant accept a return for hygiene reasons. Of note, nothing about my purchase said it was a final sale. Additionally, the rationale provided would not a) be applicable to all items purchased and b) stop them from providing a partial refund as a courtesy, as, again, I have been in contact with them since December of 2024 about the issues with the quality of the product.

• Initial Complaint

  Date:01/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11.22.24 I ordered product from this company. I was called away from home for an extended time later that evening. I reached out to the company both on their phone and the provided email. I left a message on both stating that I needed to cancel the order before it processed. I received a reply the next day stating that they were super busy because of black friday, but they would get back to me. (to date, 1.2.25, I have not received a response in ANY form). When the package shipped anyway and delivered to my home, I had my neighbor REFUSE it and return it to the sender, so that I could get a refund. The post office notified me that they could not deliver it to the shipping address listed. It is now in the USPS undeliverable department. They cannot return the item to me either. I have exhausted every avenue to discuss this with the company and obtain a refund.

  Business Response

  Date: 01/30/2025

  To Whom It May Concern
  
  Our customer placed an order on the 22 November 24 and then communicated her wish to cancel on the 24th Dec.  As you can see by the attached documentation, her order was placed and fullfilled on the 22nd December and hence could not be cancelled.
  
  On checking the tracking it also shows as delivered.
  
  As per our Terms and Conditions of our website, we can try to cancel orders after they are placed if within a certainly time frame but there is no guarantee; 2 days later most orders would have left our warehouse, or we would be getting other types of complaint.
  
  As stated the tracking on this order clearly states that it was delivered to Jeanettes address.
  
  We cannot offer any assistance to this customer unless she can show different proof that the item was indeed returned and then we can try to track them.  
  
  Kind regards  Jessica

  Customer Answer

  Date: 01/31/2025

  I emailed them the same day that I placed my order to cancel it.  They did not check their emails because" they were overwhelmed with orders".  They shipped the product.

  I refused the product not knowing that they put an address on it that would not receive the item back.  They state that no refund is given because the package is "lost".  The tracking shows that the package I refused to be returned to them, was undeliverable to their address.  It is not "lost".

  I believe it is very bad business practice to put an address on your package that is undeliverable.  It is bad business practice to wait weeks to read your emails.  I seriously have read so many bad reviews regarding this company's customer service since I started this issue with them.

  I believe this company should refund my $135.00 as it is really their fault for not reading their emails in a timely manner and for putting an undeliverable address on their package.

   

  Jeanette Theisen

   

   

  Business Response

  Date: 02/07/2025

  TO WHOM IT MAY CONCERN
  
  As we have already disclosed; the customer tried to cancel her order 2 days after placing it, by which time it was already dispatched.  We are not responsible, as per our Terms and Conditions, to accept change of mind and cancel orders once placed but in this case we could not have cancelled even it we wished to as the order was on its way.
  
  We do not know where this parcel is to date.  If the customer wished to return it would have been better for her to get it tracked which she did not; she just refused the package.
  
  USPS will no doubt charge us the freight for this parcel to be returned if it is not lost and we have also paid freight to the customer.  Hence in order to resolve this, we will offer the customer 50% refund less our outward freight costs to her.  We hope this helps BBB to resolve this matter but our company is not at fault here.  Kind regards  Jessica

  Customer Answer

  Date: 02/11/2025

  As you can see on the attached email chain, I emailed to cancel the order the next day. (this is the only way to reach this company, as they don't answer their phone).

  I emailed them at 1:08 the day after i placed the order.  Not because I had second thoughts, but that I was called away from home due to an emergency.

  They did not ship my order for 4 days after it was placed.  That's 3 days after I emailed to cancel this order. They had plenty of time to answer my email.

  I refused this package, which keeps the original tracking number in place. This package is not LOST. You can track this package and see that it is with the post office because Sistaco put an address on the package that does not receive packages.  Therefore, the package was taken back to the post office.

  As seen by the second attachment, I did not receive any response to my original email of 11/23 cancelling the order until 12/6. 2 weeks later.  There is no reliable way to contact this company. They don't read their emails in a timely fashion or answer phone calls.  

  When I refused the package, I assumed it would return to where they sent it from.  I had no idea it would be refused at return delivery.

  I believe that I should get a full refund.  This company did not answer emails in a timely fashion or they would have had enough time to cancel my order.

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased $140 of products as a first time customer. They gave me an order number, a tracking number, and followed up with emails. I was told my *** would arrive January 7th. The tracking states it was delivered to my mailbox on that day. I was very disappointed when I didn't receive it. My mailbox is a centrally located locked box on my street along with larger parcel boxes they will leave keys in your box to retrieve your parcel. I had neither. I waited a couple of days to see if it shows up (as it states on the email to do.) it didn't show. I contacted again and again asking for either a replacement or a refund. I have been told either 2 things, for me to take it up with **** or that they will get back to me. It has now been a full two weeks later. I am not satisfied paying for products I haven't received.

  Business Response

  Date: 02/03/2025

  To Whom It May Concern
  
  We will continue to try to assist our customer but we have tracking from **** stating clearly that her order was delivered.  See tracking below.  This is always difficult for us as it is so easy for someone to say they did not receive and then to request refund.  This is why we pay for tracking.  We can ask **** for a potential photo if they do this but in the meantime we will continue to communicate with our customer.  We do care.
  
  *********************************************************************************
  
  Kind regards  *******
  
  

  Customer Answer

  Date: 02/03/2025

  I am very well aware that **** states that it was delivered to my mailbox, which is a locked box, including a parcel locked box.  However, to date, I have still received nothing.  I have at least 3 witnesses that can attest to this.  My parents live with me and retrieve the mail daily.  It was never in the box.   We were never left keys for the parcel box.  My husband can attest, as well.   I am not in the business of duping people.  I do not have many BBB complaints from issues in the past.  I do not make complaints to my bank and request to return payment regularly, as well.   I shouldn't be punished for what other people have done.  Did they not have insurance on their package?  I have tried to call **** and was told that it is a sender issue and that I had to wait on them. We are almost to one full month - I've had very little communication back from Sistaco and they have not done anything accept tell me they would look into it and get back to me.  

  Business Response

  Date: 02/18/2025

  *** did deliver this order but our customers still states that she did not receive and hence as a good will gesture, we have replaced for her and sent it to a different, hopefully more secure address.  Kind regards  ******* (Sistaco MIneral Bond)

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased the Sistaco nail system. I bought three colors and all of the products that come in the first box and then bought two more colors and some applicator things and also some other things to go around my nails to try and protect from getting the product onto my skin the first time I used it it didnt apply easily. It was spotty. It wasnt smooth. I followed all of their instructions. And Ive been trying to reach their customer service and still no response via emails.

  Business Response

  Date: 01/16/2025

  We no longer sell ************ and have not sold them for some time. Please have them contact the people who sold it to them.