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Business Profile

Apps

NeoBod

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 389 total complaints in the last 3 years.
  • 14 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My credit card was charged $19.99 on December 19 an amount I didnt agree to nor was told would be charged to my account .

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I noticed a declined payment for this company and had no idea who they were. I found a number on your website and called them. I was told that I signed up for a free trial( which I never would do for fear of forgetting). I get free fitness and video membership from ********* so I know I didn't sign up. She said ma'am when you sign up you are sent a email and you didn't dispute the charge in October. I told her I thought the charge inOct. Was a charge for a game I play. I was told I would get a would get a refund for December but was to late for October because you could only get a refund within 30 days. I asked again how they get my info. because I never signed up, and that 129 complaints was made to the BBB about the same thing. She kept speaking over me and wouldn't let me speak, (and wondered why I was upset)then preceeded to hang up on me. I called back about 15 minutes later and spoke with a different young lady and was told the same thing about the ***************************************************************** my complaint would be sent to a different person to see about the other charge. If I'm not mistaken I call them when I saw a declined payment in November, and the first lady said I would receive a email, which I never received for November or for the 2 calls today.

    Business Response

    Date: 01/11/2023

    Good afternoon ******,

     

    We have located your account and confirmed your account was canceled and refunded. 

     

    Sincerely Neobod

  • Initial Complaint

    Date:01/03/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my bank account $19.99. I have never heard of ir done any business with this company. I have no ideal how they got my bank account number.

    Business Response

    Date: 01/11/2023

    Hello *****,

     

    We have located your membership and canceled it as well as went ahead and refunded your account.

     

    Sincerely Neobod

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Charged on 12/3/22 and 1/2/23 $19.99. I did not make these purchases

    Business Response

    Date: 01/11/2023

    Hello *****,

     

    We have located your membership and canceled it as well as went ahead and refunded your account.


    Sincerely Neobod

  • Initial Complaint

    Date:01/03/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been charged ***** per month in 2022 and I NEVER authorized them to charge my card. They are committing Fraud. I don't know how they keep getting my debit card info. They owe me $239.88 and need to stop charging me or my family ever again.

    Business Response

    Date: 01/11/2023

    Good afternoon ****,

     

    We have located your membership and have gone ahead and canceled it as well as refunded your account. 

     

    Sincerely NeoBod

  • Initial Complaint

    Date:01/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They first took out ***** which they refunded. Now they are taking ***** and telling me they have no record of this being taken out yet it clearly shows on my bank account records. They said once they remove you you are not charged again. I AM CLEARLY BEING CHARGED AGAIN.

    Business Response

    Date: 01/10/2023

    Good Afternoon *****,

    We have reviewed your account and have found that we have taken the action to refund you for the charge of $19.99 for the NeoBod membership as of 11:09am 1/1/2023. In regard to the the Charge of $23.35 we regret to inform you that this charge was not from NeoBod. We would suggest that you contact your bank regarding that charge so that they may further assist you. 

    sincerely NeoBod Support 

  • Initial Complaint

    Date:01/01/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged on my bank card $19.99 on 01/01/23. I gave no authorization. I did not give this company my information nor did I order from them.

    Business Response

    Date: 01/10/2023

    Good Evening,

     

    We have located your account and gone ahead and refunded your membership.

     

    Sincerely Neobod

  • Initial Complaint

    Date:01/01/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My card was charged ***** on 1/1/2023 an I don't even knw wat company this is

    Business Response

    Date: 01/16/2023

    Good morning,

     

    We realize that with technology these days it is easy to signup for an app with all our data attached to it. We are happy to refund your for this accidental signup, however it may happened. I can verify that your membership was canceled and your money has been refunded. 

     

    NeoBod

  • Initial Complaint

    Date:01/01/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had my credit card charged $19.99 for something I did not buy nor heard of prior to seeing it being declined by my credit card company. I did call and they were aware of my card being declined, however, they didn't believe that I didn't order anything from them. I'm writing this because I noticed the very same thing has occurred to someone else. I made no purchase or attempt to purchase anything from Neobodpx and had never had prior knowledge of Neobodpx prior to investigating the charges they attempted on my credit card.

    Business Response

    Date: 01/16/2023

    Good morning,

     

    We are aware that many customers in this digital age signup for things as all of our info is attached to our devices. We have looked up your account and can confirm you have never been charged and you will not be charged in the future. 

     

    NeoBod

  • Initial Complaint

    Date:01/01/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company charged my card $19.99 on 12/30. I did not give authorization to my card for that amount being deducted. I don't even know what it's for! Refund is expected!

NeoBod is NOT a BBB Accredited Business.

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