Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
My BBB
Better Business Bureau®
For Businesses
Share
Business Profile

Mailing Services

The UPS Store #1100

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My English is not good, the following is ****** translation:On November 7, 2023, I placed an order on SF International and requested that my personal ID card be sent back to my country. SF International provided a forwarding service. I took my ID card and sent it to *** first, and SF International then sent it to SF International. Send it back to *****.I went to this *** store to mail it that day and bought envelopes and other items according to the store's requirements. Two weeks later, I still had not received my express logistics update information, so I asked SF ********************* to look for it. They said that my ID card was still in the *** process and they had not received it. After that, I contacted SF International many times, and they reported back to *** that the courier could not be found. Until recently, I saw my logistics information updated on the *** App, showing that it was searching and initiating a claim.My English is not good and I cannot contact and communicate with *** directly, so I request to be resolved on this platform. My demands are:1-This is my ******* personal ID card. It was originally sent back to ***** for important matters, but now it has been delayed for a long time. Please compensate my personal loss of US$5,000 as appropriate;2- I hope that my ID card can be found so that I will no longer need to use *** or apply for other compensation;3-If it is determined that it cannot be found, according to ******* law, if the personal ID card is lost, I can only return to ***** to get a replacement. I am now in *********, and the air travel between ***** and ***************** costs at least ***** ** dollars; I hope I can get compensation.My English is not good, please contact me by email, I can use translation software.

  • Initial Complaint

    Date:10/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the *** Store on August 4th, 2023 to have them scan and email 29 pages to the ******************** at 12:12PM. I never heard back from the government agency that the pages were emailed to. I called **** on 8/11/2023 to see if they had received my email. The **** stated they never received my email. I scanned all the pages myself on my phone and emailed all the documents to them. I got confirmation from the **** that they received my email.Today (8/18/2023), I went into the *** #**** and asked for a refund of $16.50 because the pages they scanned and emailed to the company did not get to the company. I even showed email documentation from **** and myself where they did not receive the email and I rescanned everything myself and emailed to the company. ***** at *** #**** stated his scanner showed it was sent. He did not show me documentation where it actually got to the company. I showed documentation from the company that they did not receive the scan documents. ***** was unable to provide me documentation that the email was actually scanned and emailed correctly. He told me I can go ahead and file a report with the BBB. Actually this is not about the money. It cost me more than $16 to drive to the store for a refund. It was really important that the Agency received my scan documents in a timely matter. Now my issue is being delayed. I hate paying for a service and not getting the service. On top of that having an employee not care. I tried calling Corporate at ***, but nobody answered their phone. Bottom line is that I had important documents that needed delivered and were not delivered. *** just took my money and did not do their job.

The UPS Store #1100 is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.