Business ProfileforAnnex Brands Inc

Hi, we are TN residents but currently in ** for my husbands active duty military service. We had a mailbox at ******* (franchise of Annex) in ********** on *********. I would call the store every couple months and pay to have our mail sent out. I last did this January 13. When I called a couple weeks ago, I got the message the number was no longer in service. I called the other Memphis PakMail location who informed me the ********* location was out of business, and gave me the Annex corporate number to call for additional information. I spoke with ******************* at Annex, who let me know she didnt know the exact date the location closed, that they found out because they were contacted by a customer. I asked her how I go about getting all of my mail that was at the location. She stated I needed to call the local post office and they generally hold for 10 days, and she provided me the owners name and email so I may file a complaint. In an email to me and the owner, she asked the owner to contact me. I replied all asking him the same. At that time she stated she had not had contact with the owner. I have not received any replies from him. So not only did he close his location while in possession of an unknown amount of my mail (including tax documents and car registrations) Im also unable to forward from there because theyre an idientified business location with ***** Im puzzled how Annex is offering no support in this matter, when this is their franchise (regardless of each being independently owned and operated.) Needless to say, Im even more astonished when this issue is regarding personal mail, and no surprise a federal offense to tamper with such. Also I paid for the mailbox for one year beginning last July. I would like a refund for the box, and all personal mail to be retrieved and appropriately forwarded from this date of resolution.