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Business Profile

Loan Servicing

Vervent Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Loan Servicing.

Complaints

This profile includes complaints for Vervent Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vervent Inc has 10 locations, listed below.

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    Customer Complaints Summary

    • 285 total complaints in the last 3 years.
    • 44 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/10/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Access online website for payment is not available or working. I called the eight hundred number and of course they will accept payment over the phone for an extra ten dollars! Not happening. I'm not paying a fee when I can pay online however they are not fixing their website in order to make payments. I'm not going to have my credit ruined because they refuse fix the website. Why on earth would I pay ten dollars to have a customer service representative take my debit card information when my monthly bill is only six dollars and twenty five cents!!!!!! I'm fully prepared to contact my state attorney general over this nonsense!

      Business Response

      Date: 02/22/2023

      Dear ******************,

      This complaint appears to be similar as a previous complaint filed with the BBB, case no. 19374688.  A letter addressing that complaint was mailed February 16, 2023 and should address your concerns mentioned in this complaint.  

      Customer Answer

      Date: 02/22/2023

      I am done with both companies and I am contacting an attorney to close the accounts due to shady business practices on the website and their written response. The Comptroller of Currency and my state attorney general will also be notified regarding this matter. 

      Business Response

      Date: 02/27/2023

      First Access is not aware of any long term issues with the website.  Please contact our online assistance team directly at ************** or **************** at **************

      Customer Answer

      Date: 03/07/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *****************************

       

    • Initial Complaint

      Date:02/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      i have been trying to resolve an issue with revvi for around a month now.i have emailed many times and onky got one email back from them.i gave it about a week from my last email stating it was my last attempt.i have been having issues with another company that keeps taking money out of my account.they stated i would get a refund to which they never did.i contacted revvi letting them know the situation and that i cannot pay the card off if the fees arent stopped and if something isnt done about the other company.customer service is horrbile and i have tried for a long time to work things out.i dont care about my credit but thought why not and make it better and see how things go.i see that revvi does not want to resolve it so ill let it go against my credit and give it time.i will never do business with them again and will let others know about the customer service.

      Business Response

      Date: 02/16/2023

      Dear Sir/Madam:

      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi

    • Initial Complaint

      Date:02/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Today I was forced to pay a fee of ten dollars because Total **** website is not working or allowing for online payment. Therefore I had to pay the extra fee in order to pay my bill! I have been trying for a minimum of three days to pay my bill online through the Total **** website with no success. I honestly shouldnt be forced to pay a fee because Total **** doesnt bother to fix THEIR issues! If I dont pay my bill on time then it affects my credit! Charging me for THEIR internet problems shouldnt be my fault!

      Business Response

      Date: 02/16/2023

      Dear Sir/Madam:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

      Customer Answer

      Date: 02/21/2023

      I reject the company response which I received in the mail today. I was given a confirmation number when I had to call and pay over the phone with the customer service agent who charged an additional fee for having to call. The payment information mysteriously disappeared from the account and the app that I downloaded. Total **** claims that the transaction never went through HOWEVER a confirmation number is not generated unless the funds are available. Im finished with their shenanigans. At the point of my next bill I will cancel the card. Thank you to the Better Business Bureau for their assistance with this matter 

    • Initial Complaint

      Date:02/09/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First Access has my credit card locked so I cannot use it going on 7 months.Every time I try to use it.The **** card ending in **** doesn't work.I have contacted First Access over 10 directly.They have ignored me.

      Business Response

      Date: 02/22/2023

      Dear Sir/Madam:

      First ******************** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      First ********************

    • Initial Complaint

      Date:01/31/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid a processing fee on December 7th 2022 of $89. I received an email on 12/12/2022 I received an email that there was a chain supply issue and that the card would be mailed soon. December 7th and 12th emails are uploaded. On emailed again on January 3th 2023 and on Jan. 15 2023 2 emails that I can included on on one of the January 15th 2023 I asked for my $89 if my card wasn't being mailed soon. I also called on January 15th 2023 and was told that my $89 processing fee would be refunded since they didn't know when the card would be mailed out. On January 25th 2023 my wife filled a complaint with the bank since the money haven't been returned and we used her card to pay the processing fee. On January 25th I got another email from Revvi that they don't know when the card will be made and thank me for my patience. I emailed them back asking for my money back. All emails are uploaded. I want my $89 refunded. I was told on January 15th when I called that my money would be refunded and I still haven't got my money. I have waited long enough and was told on December 12th the card would be mailed out soon and it wasn't. All I get now is they don't know when it wil be mailed. When I paid the processing fee, there was nothing on there site that there was a problem mailing cards out. I want my money back. Thank you all emails uploaded as proof.

      Business Response

      Date: 02/08/2023

      Dear Sir/Madam:


      Revvi has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


      Sincerely,
      Revvi

    • Initial Complaint

      Date:01/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with this company, and do not have a contract with charter communications , They did not provide me with original application like I asked

      Business Response

      Date: 02/08/2023

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:01/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      To Whom It May ********* am writing this letter in regards to a charged off account reported to my credit report for my total **** account.As a 100% disabled Veteran I know all too well the importance of keeping commitments, and realize the importance of making payments early or on time, and I also know that paying late makes your job difficult. I wanted you to know that I missed these payments and the account and the account was subsequently closed as I fought through Covid And a substantially financially devastating divorce that left me in a particularly rough place. I am truly sorry for the inconvenience, and I know that this situation is no ones fault but my own.I have enjoyed our business relationship and have made a renewed commitment to paying all my bills on time moving forward. I am in a much more stable financial situation and have contacted the collection agency that took this account to satisfy this debt.While I know youre not obligated in any way to help me, I would be forever grateful if you would be willing to consider a goodwill gesture and remove the charge off trade line from my credit reports. This would substantially help me to begin my new life in the future.If you are able to execute a goodwill adjustment, I can continue building my credit score and hopefully return to your company in the future. Thank you for your consideration and time,*****************************

      Business Response

      Date: 02/06/2023

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:01/27/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am using a credit counseling service to help me balance my budget. However 1'st Access has screwed around with them got themselves kicked out of the plan, and now it is nocking my credit score, because I cannot afford to make separate payments. I want them to apologize to the credit counseling get back in the plan and repair my credit score!

      Business Response

      Date: 02/06/2023

      Dear Sir/Madam:

      First ****** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      First ******

    • Initial Complaint

      Date:01/26/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reached out to THE **** OF MISSOURI - ** They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. THE **** OF MISSOURI - T you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code ? 1681s-2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, INCOME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!Account Number: ****************

      Business Response

      Date: 02/10/2023

      Dear ***/*****:

      Total **** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      Total ****

    • Initial Complaint

      Date:01/25/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fraudulent charges on my account that the company refuses to resolve by using avoidance, and purposefully difficult and unreliable means of filing for restitution.

      Business Response

      Date: 02/06/2023

      Dear Sir/Madam:

      First ****** has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website.
      We would ask the customer to allow **** days for the letter to be received.
       
      Sincerely,

      First ******

    Vervent Inc is NOT a BBB Accredited Business.

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