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Find a Location

Luxury Jet Ski Rentals, LLC has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Luxury Jet Ski Rentals, LLC

      1450 Harbor Island Drive San Diego, CA 92101

    • Luxury Jet Ski Rentals, LLC

      3201 Marina Way National City, CA 91950-6301

    Business ProfileforLuxury Jet Ski Rentals, LLC

    Jet Ski
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Luxury Jet Ski Rentals, LLC has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Luxury Jet Ski Rentals, LLC

        1450 Harbor Island Drive San Diego, CA 92101

      • Luxury Jet Ski Rentals, LLC

        3201 Marina Way National City, CA 91950-6301

      Location of This Business
      1450 Harbor Island Drive, San Diego, CA 92101
      BBB File Opened:
      6/19/2018
      Additional Contact Information

      Phone Numbers

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/12/2021

      Complaint Type:
      Service or Repair Issues
      Status:
      Unanswered
      I rented a jet ski from this location on Sunday 7/11/2021. I was asked to fill out forms before seeing the jet skis, including a insurance form. Assuming that the jet ski was in good condition and we just wanted to sight see we did not see a reason. Getting onto our jet skis the employee at the docks took pictures of the jet skis and assured us that damage already done to the jet ski would be documented and not our responsibility. Ours had tap holding the front bumper on, and the grill was covered in cracks. While out on the water we went over waves just as the intended purpose of a jet ski is, and the front grill came off the jet ski and hit my boyfriend in the head. Where the grill was cracked it came off and slashed open his shoulder. When i tried to speak with who seemed to be in charge ***** she refused to give me her name or her bosses, refuses to answer my emails or calls, and charged us without our permission, she yelled at me " for f****** up their jet ski". Also over charge

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      GRACE A

      1 star

      06/11/2021

      DO *** USE GROUPON or any other voucher for this! ***** ******. First off on ******* it is listed as "********************" in *********. The link to redeem the voucher is under the name "Luxury Jet Ski Rentals." There are 2 locations in ********* in Downtown and *************. This ******* is a scam. When you go to view the voucher which is the only way to redeem and use it, it says that you can use it Monday Through Friday from 9am to Noon. No weekends, and no holidays. When you go to redeem the coupon online it is very confusing and contradicting. First under "vouchers" it gives you a link and there is no availability at all. To see the entire availability aka non voucher, full paying customers there is availability. There is a section to redeem vouchers but it does not work at all. I called "Luxury Jet Ski Rentals" and the woman says that ******* is first come first serve and they do not do reservations over the phone. This is true as on the phone message it states that they do not do reservations over the phone due to confidentiality. The woman says to try the ************* one as they may have more availability. The ************* one does not answer at all. I called ******* to get a refund and they only have a chat or email. No person to talk to. I chatted with a woman who was no help. She said that because the voucher was viewed, it is considered redeemed and that nothing can be done. Again the only way to redeem the voucher is to view it and to get the redemption code. As you can see, it is going nowhere. I feel bad for myself and others who got the bait and switch, especially out of town visitors who look forward to enjoying ********* activities. I think that this is a scam on behalf of ******* who turns a blind eye and "Luxury Jet Ski Rentals" who is not providing a service and stealing people's money. -10 stars!

      Local BBB

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