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Business Profile

Insurance Services Office

Arrowhead General Insurance Agency Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Insurance Services Office.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Arrowhead Insurance was the insurance company for my homeowner insurance for the last 3 years. My next year's insurance payment day is due today (11/27/2023), and when I tried to pay it online, my police disappeared and no payment link. I tried to contact Arrowhead, and they claim the payment must be done by 12:01am, but their website states "You can make a ********** hours a day at ArrowheadExchange.com for no additional charge." under the question of "If my bill is due today how can I make a payment today?". and they refuse to restore my policy which puts me at the risk of no coverage for my home.

    Business Response

    Date: 11/28/2023

    January 18, 2022

    RE:    ID #   ********

    Dear Better Business Bureau,

    Thank you for the opportunity to review our policyholders recent concerns. Please note Arrowhead General Insurance Agency, ****  is the general agent ****** American Insurance Company (******).

    We have reviewed our policyholders concerns, please consider the following:

    The policyholders request to adjust the deductible was processed on November 28,2023. Arrowhead General Insurance Agency, **** underwriting reached out to the insured at processed the 2023-2024 renewal payment in the amount of $1,821.13 renewing the policy. 

    Customer Answer

    Date: 11/30/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********

     

  • Initial Complaint

    Date:10/23/2023

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have a claim with Arrowhead General Insurance Company (American ****************** #********. I filed it around 02/15/2023. There was a slab leak and both bathrooms were found to have mold and asbestos. An abatement company gutted both bathrooms (did the demos at different times so the tenant had a bath open). This company paid the first part claim almost 2 months after the work was completed for the first bathroom. Now it has been over 2 months since the master bathroom was completed and the contractor is still waiting. I had to pull money out of my retirement to pay the contractor 50% and now am waiting for Arrowhead to pay the total so I can pay the contractor. Received a non renewal 2 weeks ago and am now struggling to get insurance for the house. Please help me with this company. I have all their contact numbers and emails they have sent me since 02/2023. Thank you, ************************* ************

    Customer Answer

    Date: 12/05/2023


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    *************************

     

Arrowhead General Insurance Agency Inc is NOT a BBB Accredited Business.

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