Reviews

This profile includes reviews for Wawanesa Insurance's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Wawanesa Insurance

  8954 Rio San Diego Drive Ste 406 San Diego, CA 92108

  
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  Wawanesa Insurance

  7650 Mission Valley Rd San Diego, CA 92108-4423

  

Review Details

• Review fromColeman Y

  Date: 08/01/2025

  1 star
  Chose anyone but this place. I got hit 4 months ago. I was deemed not at fault. After 4 months they decided the car is written off and if I accept their offer. Im going to have 0 car and still $4000 in car payments. They will not budge. They will ignore you.

• Review fromArnold C

  Date: 06/18/2025

  1 star
  During the recent ice storm and 6 day power outage our basement flooded due to the inoperation of the sump pump. We were stranded at home for two days due to downed wires , broken hydro poles and wires. By the time we were able to get gas, water and replace the generator these were out of stock at most places but did finally manage get a generator and as a result were able to save our freezer contents but not the carpeting in the family room.The insurance adjuster referred us to a high priced restoration Company but now refuses to cover the expense and/or approve the claim depite having insurance for sump pump failure.

• Review fromSandySp P

  Date: 06/06/2025

  1 star
  If I could give zero I would. DO NOT use this company. They will stall, lie, not return emails, anything they can do to rip you off. I had a house claim that took over 6 months to get a resolution. Even though I was told after the first week that the house was fully covered. And the company they hired to dispose of my content were as crooked as can be. They only 6 days of worked, missed 6 pages of stuff. And stuff on the list sprouted legs and disappeared. Husband and I had to redo it thats how I know about stuff going for a walk. Wawanesa paid this person over ***** out of my content insurance despite me disputing this bill. I believe agent was taking kick backs.NEVER USE WAWANESA AND SAVE YOURSELF THE HEARTACHE

• Review fromMichael B

  Date: 06/02/2025

  1 star
  i would not recommend wawanesa insurance. i had auto and home policies since 1990s. when i needed to use policy, they found every excuse to avoid making my condo whole again, even though my policy has $152,000 in dwelling coverage. I also have up to 12 months of ALE coverage and they refused to honor this after 6 months. shop around and definitely avoid state farm (they're even worse than wawanesa.)
  

  Wawanesa Insurance

  Date: 06/06/2025

  *******, we sincerely apologize for the frustration youve experienced related to your claim. As a condominium, your home is covered by both a *** policy with State Farm and your individual unit coverage by us. The *** insurer is the primary insurer and has responsibility for structural repairs impacting your unit. Thank you for speaking with our claims leader yesterday. We wanted to address your concerns, and we also extended the *** coverage for you given the challenges you are having with your *** insurance company. While your policy does offer a maximum of 12 months of *** coverage, your policy also states that it is afforded for the shortest time required to repair or replace the damage. In your home, repairs were projected to take ***** weeks, however, after paying for 6 months of ***, the repairs had not started. Thank you for providing additional information in the call with our claims leader. With your *** coverage extended, we will remain in touch with you and offer support in working with the primary *** insurance company as well. We truly appreciate your patience and understanding throughout this process and remain committed to reaching a resolution as quickly as possible.

• Review fromBrittany H

  Date: 05/28/2025

  1 star
  I was in a car accident last february and Wawanesa was quick to pay the other party out without doing a proper investigation and the other party is the one who was speeding out of a parking lot and ran into me as I had the right away. When my lawyer got involved, her insurance company took 100% fault and paid me out and wawanesa refuses to reopen the case and remove the point from my driving record. They told me that it is a statute of limitation on the case when it had not even been a year at the time of trying to get this resolved. Even providing Wawanesa proof that the other party was at fault the supervisor told me that there is nothing that can be done.
  

  Wawanesa Insurance

  Date: 06/11/2025

  Hi ********, thank you again for taking the time to speak with a claims supervisor. After reviewing the details of your claim, we updated our decision regarding liability for this accident. We also want to acknowledge that we could have communicated more clearly about the outcome and how it might affect your future rates. We understand that this may have left some of your concerns unaddressed, and we apologize for any confusion that caused. Our underwriting team has been notified of the change and will make the appropriate adjustments to your policy. We truly appreciate your patienceand your years of loyalty to Wawanesa. Were glad we could bring this matter to a resolution for you.

• Review fromRandy M

  Date: 05/27/2025

  1 star
  Wawanesa charged me for the **** 43 depreciation endorsement on my policy. Wawanesa has their own undocumented interpretation of the non depreciation endorsement. They exclude government EV incentives dealer incentives that were on the bill of sale. These incentives are no longer available so I cant get the same price, my ****** replace has increased. The endorsement wording makes no mention of exclusions. The endorsement states it covers the vehicle and accessories. Wawanesa refuses to cover anything other than 2whats on the initial bill of sale/window sticker. There was a 12 month waiting period for my model when I purchased it. I had to take what came in to the dealership. I ordered through the dealership an additional $10,000 of options which if I were building my vehicle on line to order are options. I provided receipts from the dealership and Wawanesa resumes to cover a single item. Their interpretation is if its not on the window sticker we dont cover it. The endorsement wording is and accessories. Wawanesa was rude and stated take the offer or leave it. If you dont like it we can give you the depreciated value, or you can go a pick up your vehicle. They have sent my vehicle out of the city and auctioned it. I still have the ownership and didnt sign a single document with them. Because they made an unaccepted offer to settle, they took back my rental and refuse to provide another rental. I am receiving physio for the accident, I asked to have massage for my back and neck. Its almost a month and they wont return my calls. I cant get acceptable treatment for my injuries. It was deceptive marketing of their depreciation endorsement. If you have a claim they are not a reputable company to pay out claims or treat injuries. I escalated to their ombudsman who was to respond within two business days. Their Ombudsman has not responded.

• Review fromLinda K

  Date: 05/25/2025

  1 star
  I have been with Wawanesa auto insurance for over 17 years. Recently I didnt even bump a car I merely touching it without doing ANY damage. The other driver was in blocking everybody around. I managed to free myself by merely touching. The owner of the car was in a store with drivers door open & engine running. The minute she saw me she ran out of the store claiming I hit her car, she was quiet obviously a scammer. **** the same in good faith I gave her my insurance information. She had an old looking ***** with a scratched up bummer.. She contacted Wawanesa claiming I hit her & caused bodily injury which not only impossible But a blatant lie. Wawanesa (shame on them) sided with the scammer & now I have bodily injury on my record. I will definitely take further action with the California authorities as this is despicable & illegal.
  

  Wawanesa Insurance

  Date: 05/29/2025

  *****, as our member, we strive to support you and to protect your financial exposure in an accident. Although it was a minor accident, the vehicle was damaged. While one person was in a store and not in the vehicle, there were 2 people that were in the vehicle when it was struck. Rest assured, there was no claim by the person that was not in the vehicle when it was struck. We didnt side with the other driver, CA law (CA vehicle code section *****) stipulates that hitting a parked vehicle is an at fault incident. This would be true for any insurance company as it is state law. The same law also includes that a bodily injury claim, resulting from an accident, regardless of whether there is payment, is also a factor. Our goal is to ensure fair and prompt resolution of all claims, providing you with the security and support necessary after an auto accident. We value your long-term tenure with us and remain committed to supporting you, please reach out to your claim representative if you have any questions.

  Linda K

  Date: 06/02/2025

  I'm afraid what you are saying isn't quite correct. There was no impact or damage to any **************** was in the car. It was clearly a setup by a scammer. Surely you, as a company, should be more aware of scammers making false claims and do some proper investigating?You didn't even receive any proof of any bodily injury because there wasn't any.All the same you decided to side with the scammer & not, your loyal customer for over 17 years. For your own sake you paid a small amount for bodily injury to the scammer, only to protect yourselves from any further legal problems that could have occurred asd an insurance company. Wawanesa, instead, threw me under the bus by documenting that I had caused, "Bodily Injury". This is very damaging and completely untrue.I hope anybody that reads this won't attempt on becoming another **** customer of **********************.

• Review fromantoine h

  Date: 05/06/2025

  1 star
  When you do not pay the hourly rate by the dealer and you decide to follow your own rate card, then we do not need you wawanesa. i asked 5 dealers and they are all charging between 100 and 150 but you only want to pay 70. this is the hidden fee that you do not highlight to your client and leave them to it. what a bad company

• Review fromchristian r

  Date: 04/04/2025

  1 star
  Got the car accident it was the other drivers fault 100% they took liability called my insurance first I couldnt do a claim online, but it says submit the claim online and it never went through. My car was a total loss. I told them what happened they advised me on what to do so I did it And now Im sure its $1700 the supervisor went back and listen to my conversation with the adjuster, the adjuster did tell me *** information, but that doesnt matter to them because all they care is about them, saving money for themselves and not taking care of their customer which they pay a monthly fee And even though it wasnt my fault and he said they told me the wrong information, but we cant do nothing about it to fix it so all I get is sorry sorry does not fix my wallet. Theyre 100%. Dont have to deal with it but I do if you get a chance to go with a different company, I would highly suggest it. **************** is not 100% on their mind. The valuation of my vehicle was shorted and they dont care I even have it in my policy, but its not their problem so why in the world do I even pay car insurance? Please go with a different company
  

  Wawanesa Insurance

  Date: 04/14/2025

  *********, we're sorry you had trouble filing your claim online. Since the other driver was fully at fault, their insurance company accepted the claim and has issued payment to you. If you feel there are additional costs that were not reimbursed, you should contact the insurance company who settled your claim and provide any documentation of additional costs such as custom parts. They will determine if additional payment is supported. Since Wawanesa did not take part in the settlement process, we are unable to take action with regard to the value dispute between you and the other carrier, or issue payment under your policy for this claim. We also apologize for the misunderstanding that occurred in our initial call. If you have questions, please contact your current point of contact.

• Review fromTyrel Q

  Date: 02/22/2025

  1 star
  My son was in an accident back in November of 2024. He is still waiting for them to send payment to the bank. They have had his car for 23 days. Said they would send payment once it was at the ************. I am waiting on a call back from ****** ******** office here in ******. I don't believe there is anything they can do now to stop this from going as far as possible. This is stealing a car and leaving a family of 3 without a car. He is approved for another loan with proof of the current one being paid in full. They refused to give him a rental car longer than 3 days 5 with me getting involved. They tried to settle for $1600.00 Luckily I convinced him to het it checked out and it had frame damage 1st estimate $11,600 offered him a 10th what a joke.
  

  Wawanesa Insurance

  Date: 02/28/2025

  *****, We are sorry to learn of the frustration you and your son experienced. It is always our goal to handle each claim as promptly as possible. When assessing damage, we start with an estimate based on visible damage. Commonly, once a vehicle is at a repair facility and damaged parts are removed, additional damages that werent previously visible are found and added to the estimate as a supplement. In this case, once additional damage was identified, we promptly updated the estimate, and the vehicle was declared a total loss. With respect to the payment to your sons finance company, we needed to obtain a document from them before we were able to issue payment. We made several follow-up calls to them to obtain the required documentation however, we did not hear back from the lienholder for 10 additional days. Once we received that information, payment was issued on 2/11/2025. By request, we also sent a screenshot of the payment on 2/20/2025, and records confirm that the payment has been processed. A rental reservation was set up for your son, however, it was not utilized so we have instead issued payment for loss of use. We hope this information resolves any remaining concerns you have. Please feel free to contact us at ************, Monday through Friday, from 7:30 AM to 5:30 PM if you, or your son, have any questions.