Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/15/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased lessons from takelessons.com for my son for a Christmas gift last year. We selected an instructor and used him. Sometimes the instructor would cancel or quit responding back so there are gaps between lessons combined with our busy schedule. When I found out takelessons was closing down they announced a date they would no longer be operating. We took as many lessons as we could fit in but still have a $42 credit with take lessons. They wouldn't let us use another instructor who might have more availability to get the lessons taken. We could only use the instructor we had been with before. So we did what we could to use up our lessons but still have a credit. The company advertised on their webpage people would be refunded the week of November 4th, 2024. I didn't receive my refund so emailed them and they told me what they told me months before-that they can't refund ****** and they have no other means of refunding me since it has to be original payment. I have called ****** several times and ****** kept telling me they can refund me even if it's been past 180 days. This company keeps claiming they can't and says there's nothing more they can do. They're just keeping me $42. If I have a creditcard linked to ****** or bank debit card-file a dispute they said. I don't. I only link it with my bank account. Why can't they figure out another way to give people back their money? And ****** tells me they can certainly refund it via ******.

• Initial Complaint

  Date:05/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a rip-off. they promised to give you unlimited classes when you pay the annual subscription fee. But, they then changed their mind and stated that they are charging per class. And if you enter the classroom the teacher will deny access even though the customer was told that they would have access to all classes. This is a scam and it is unethical. And the customer can cancel their membership but they will NOT issue a refund.

• Initial Complaint

  Date:04/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to cancel my appointments because the teacher changed my lessons to online when I had asked for in person. ***** the teacher did not communicate with me. When he did it was to change my accepted lessons for ***** to May. ****** the take lessons representative refused me a refund and even cancelled my account with take lessons. Stay far away from these ppl. *****'s profile never should be up. Falsifying information by misleading the consumer that the lessons would be in one place at one time when in reality it's in a completely different location. Take lessons should be called take money.

• Initial Complaint

  Date:03/01/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up and paid for an on-line guitar learning course on 2/6/23 at cost of $24.99. It was to be delivered on 2/23/23 at 6:30 PM. That evening I became ill and could not take the course but found the next day an additional charge to my credit card for $19.95 for "Instructional ******** I have since recovered the $19.95 after discussions with the provider but they remain silent as to the refunding of the undelivered course at $24.95. They did offer a capsulized version which is unacceptable. They advertise a 100% Satisfaction Guarantee which seems should apply since no course has even been provided. Now that I see what purpose the original ****** was (to get me signed up for more ******s), I am not interested in this company for any services. They simply avoid providing a refund of the $24.99 and put off the ******s to yet another firm Ultimate Guitar. Please help.

• Initial Complaint

  Date:11/21/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This correspondence is being written to share my horrific experience with this company and also let other community members know about their practices so they can make informed decisions before using TakeLessons. In October, 2022, I completed the online information to become a contractor of TakeLessons. I completed all information regarding my credentials, which includes graduate degrees in Teaching and several Educational certificates, all issued by accredited Teachers Colleges and Universities. After that, *********** requested a background check through their vendor. The initial background check was provided to me a few days later along with all the rights and regulations of use under ********** Law and the Fair Credit Reporting Act. The background check contained inaccurate information, and as permitted by law, I requested the information be corrected. Their vendor agreed and updated my background check which then reported no issues of any kind. In late October, I received an email from *********** stating that they would not move forward with my employment "due to issues on the background check." I informed them of the updated background check and even sent them a copy via email. The employee, **************, assured me she would review the new background check, which never happened. After numerous calls trying to resolve the matter, I finally received a call from ******** (about a month later) stating that although the accurate, updated background check had no issues, they would refuse to hire under their "Terms of Use." The next logical question was what terms of use is my employment being rejected on. ******** could not even provide that simple information. They also informed me that they have done the same thing to many reputable educators in the past. Not only is this conduct disingenuous, it is deceptive and misleading. It is my hope other people will view this complaint and decide against doing any business with ***********. They have not earned that right.

• Initial Complaint

  Date:06/28/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased 6 Drum ******s at $75 a piece. Teacher did not show for one of the lessons so I requested a refund. They refunded 5 lessons but refused to refund the one where the teacher did not show because the teacher claims they were there and that they tried to contact me. ****** was scheduled 6/23 8PM -9PM. I was in the lobby from 7:59PM until 8:17PM when I eventually left because I had other plans at 9:15PM.

• Initial Complaint

  Date:05/11/2022

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family purchases ******s through takelessons.com using the takelessons.com app that was recommended to me by their service representatives when I purchased ******s. The app includes the online classroom that is used for students to meet with their teachers. The app was apparently experiencing difficulty after some sort of reconfiguration. Take******s was aware of consumers having trouble using the app but did not notify anyone that the app was not working or that individuals should ensure an alternative platform were available for online ******s. I attempted to log in for a scheduled class and could not do so. I experienced loss of 15 minutes of an hour long ****** which has been prepaid. My teacher made a Zoom link available but that platform needed to be restarted multiple times and was not ideal for sound quality needed for ******s.I emailed take******s about the problem and did not receive a call back by the next day. I called take******s and was told they would not refund the ****** (even partially). They said the instructors are responsible for coming up with an alternative platform or canceling the ****** (which would result in the instructor not getting paid for the ******). I indicated that it was the companys online classroom that was not working and that my instructor was not responsible for their app malfunctioning. I was told repeatedly that their policy was that they were not financially responsible to consumers using their online classrooms even when the classrooms fail to work and result in interrupting ******s and even when they fail to notify consumers that the online classrooms arent working via the app.