Business ProfileforPorto Vista Hotel & Suites

October 13th - Check in October 15th - Check out We checked into the Porto Vista hotel on 10/13. The original room we received was room 216. It had a large lip of tile that was raised ask you transitioned from the living space to the restroom. I was concerned because I had an issue with my right foot and I did not want to trip. Regardless, even with no issue this seems like a major issue. They moved us to a new room that has the same exact issue. I called and they said most rooms would be like that. The room has dirt and crumbs all over the floor. A huge build up of dirt around the fridge. There was splatter of something on the walls and the painting that was on the wall. Multiple areas of the room were unfinished. Either no paint, scratched and dings or mismatched paint. What infuriates me is that i have had zero response from management. I have contact Expedia who even said they aren't returning their calls. I have emailed the hotel 3 times directly using the general manager email. I have left 2 voicemails and I sent an inquiry through their generic messaging portal on their website. I wont a refund considering they falsly advertised their commitment to providing exceptional travel rooms and service but more importantly I just wont a response back. /All of my photos would not fit. I have a couple more I would like to share, if needed. thank you in advance