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Business Profile

Healthcare Staffing

Aya Healthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Staffing.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2024

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have not issued my funds for a contract worked 9 hours away via flight. This is a $2,617.10 breach and they have deposited the funds into the wrong account after stating numerous times via email and text that this account does not belong to me. After confirming with employee that this was updated to my correct account number they continued to deposit funds into the old account.

  • Initial Complaint

    Date:07/15/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was employed with Aya ****** care for a travel nurse position in December 2022 for a ER in ************* **********. In January ************************************************************************************************************************************************************** of collecting my pay while not even working. I sent screenshots to this manger showing that it was not me as I showed that I no longer had any access to my time sheet to input hours and I also sent bank statements showing I had not received any deposits. I am now listed as a do not rehire through them due to someone else making a mistake. I am having a hard time finding jobs because of this! Ive sent all documentation clearing me of any of these false accusations and ** still being punished because someone else in Aya healthcare made a mistake and pushed it off on me.

  • Initial Complaint

    Date:02/26/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have repeatedly asked to not be contacted by this agency. Multiple people from this company contact me on a frequent basis. *********************** specifically informed me that she placed me on the not contact list yet she continues to contact me. Please be respectful of people's wishes and privacy. Own up to your word. If you say you won't contact people then please stop harassing them.

    Business Response

    Date: 02/26/2024

    Thank you for reaching out. I confirmed with our team that your profile has been marked as "do not contact" and you've also been unsubscribed from our emails. You should not be contacted again.

  • Initial Complaint

    Date:01/16/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I considered travel nursing approx 10 years ago and contacted this company for information. I decided 9 years ago not to pursue and have asked every time I was contacted to be removed from their database and never contacted again and they continue to contact me at least twice a year despite my specific requests to never be contacted again. Its a different number every time and I block every time and they continue to text and call me.

    Business Response

    Date: 01/23/2024

    We've gone into our system and made sure it's noted as "do not contact." We also unsubscribed any associated email addresses from our email system. No further communications should be received. 

    Customer Answer

    Date: 01/24/2024

    I am not satisfied with my information being noted as do not contact as Ive been assured this was done many times in the past. I want my contact information removed from the system completely. 

    Business Response

    Date: 02/05/2024

    Hello -- confirmed you are on our "do not contact" list and you should not receive further communications.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Under my email ************************ I previously subscribed to DocCafe now owned by Aya Healthcare.The only way to "unsubscribe " is FIRST to sign their "privacy policy " which I do NOT wish to consent to, and gives them ridiculous rights to collect and sell personal information WHEN ALL I WANT IS TO GET RID OF THEIR CONSTANT EMAILS. I would like the BBB to force them to remove my subscription WITHOUT my ever consenting to their privacy policy.

    Business Response

    Date: 01/16/2024

    Hello,

    This candidate has been manually removed from the DocCafe system and our email system. They should no longer receive communications from ** moving forward. Thank you.

Aya Healthcare is NOT a BBB Accredited Business.

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