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Business Profile

Graphic Designer

Code N Logos

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Graphic Designer.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Days of transaction was October 2021 through March 2022. Five payments were made. Was not satisfied with service and reached out to merchant about issue and said would give me the refund back no questions asked but when I asked for the refund they said they would not give me the refund. They asked why I wanted the refund and explained that many mistakes were made even though I kindly asked them to fix the mistakes and they continued to make the same mistakes. The manager in charge than guilted me by saying the refund would come out of his own account if I got the refund so I let it go the first time. The second time I asked for my refund and was not given to me. The transaction dates are 0ctober 18th 2021 for $100 October 25th 2021 for $251 October 18th 2021 for $300 December 2022 for $191 March 2nd 2022 for $199

  • Initial Complaint

    Date:01/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On **** 13th 2022 I paid Code Logos to create a design for me in the amount of $334. They also offered to design a website for me in the amount of $340. Instead of charging me $340, they charged my card $651. After a conversation with them they agreed that they made a mistake and they would reimburse me back the $311. That was **** of 2022 and it is now January 2023. They keep telling me they reimbursed but they have not. I have a text chain from ***** apologizing for mistake and they will refund but still no money back. I am requesting my refund of $311. Thank you.

Code N Logos is NOT a BBB Accredited Business.

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