Reviews

Review Details

• Review fromWill T

  Date: 12/16/2024

  1 star
  This company is so unreliable. Had an item scheduled to be delivered on a Wednesday. I got a call saying they had mechanical issues and would have to reschedule. Next day, they called again saying they could not locate my order. Never heard back from them to give me an update on delivery date. I called the phone number, no answer, left a message. They have poor customer service. Hole my package arrives in good shape. Dont use this company if you have a choice!

• Review fromMariah S

  Date: 12/10/2024

  1 star
  Wow this company is awful. The customer service **** have attitudes and dont provide any informative information other than youre wrong and you dont have a delivery scheduled. Been waiting almost a month for our delivery. ***** on ****** too for using this worthless company.

• Review fromMorgan C

  Date: 08/11/2024

  1 star
  Worst delivery service I have ever experienced. And I had my own business for 20 years. These guys do not give a c*** They are very non-professional. I paid for inside delivery and these guys just dumped my 350 lb package outside my gate and when I confronted them with this fact they were pretty much like kiss my ass!

• Review fromKimberley L

  Date: 07/25/2024

  1 star
  Well let m tell you, I dont know who is worse CEVA or Bed Bath and Beyond for using a non accredited provider! My dining set (concrete) weighing 346 lbs was left blocking my garage door so I could not get my car out, he loaded two boxes with two chairs and a box with a bench in front of my front door. The waybill says that the driver was supposed to call me 30 min prior which he did not do which is totally unprofessional as it was delivered 9 days early! The driver did no knock on the door nor did he ring the doorbell to let me know it was delivered so he could have easily slid the items in the garage, instead I had an Amazon delivery guy who rang the doorbell and I paid him to push the items into the garage which is now blocking my garbage cans! I wish I could post the pictures what a shame. Btw did you know that Bed Bath and Beyond makes you choose that you want to sign for an item, you would think on a 1800$ item that you paid for stolen package protection they would want to know it is actually received by the person. I couldnt get a hold of CEVAA for hours with the number on the waybill! After almost 45 minutes on the phone with BB &B they refused to help me with contacting them so I got another number to call CEVA that gives you know option for customer service so I had to choose something that didnt apply just to talk to someone. On the waybill there are three different areas in three different states, who do you know how to call and the ********* one where it is out of wasnt even listed. What a c*** show!

• Review fromJeffrey B

  Date: 07/16/2024

  1 star
  Poor customer service. There NO SIGN SERVICE is a joke. They outsource deliveries with sub par delivery companies. No communication of delivery. Just open the back door and throw out package. The pallet that the package was on was dragged thru parking lot to front door. You can follow the scratch marks from truck to door. Horrible! Outdated technology. *** and ***** still notify customers of delivery and that is with no sign service deliveries.

• Review fromElaine T

  Date: 06/02/2024

  1 star
  Ceva lost my package. Amazon shame on you for hiring this company! I had to call Amazon to find out what was happening. Looked up cevaa France based co. Go back to ******!

• Review fromPaige M

  Date: 04/24/2024

  1 star
  Delivered my hot tub to the wrong house! Never once verified my address.

• Review fromDawn B

  Date: 12/07/2023

  1 star
  Currently waiting on hold after they've missed 4 delivery attempts. Everyone I've spoken with has been nice, however, that counts for nothing if I still can't get my item. Unbelievable that a company this bad can stay in business or that ****** would partner with them. Won't order large items through them again.

• Review fromrobert v

  Date: 12/04/2023

  1 star
  75 inch tv arrived damaged that I ordered from bjs. Before it arrived I never heard of ceva, I read all the bad reviews and knew this would happened, opened the box and right were there was a hole in the box there was the screen damage. And the way the delivery guys were looking at each other I knew something was wrong. I hope they go out of business. No to go through the headache of a return and waiting for another tv

• Review fromDavid C

  Date: 10/31/2023

  4 stars
  My personal experience has been okay. Ordered large 250 lbs item from Amazon with a 4 day service level agreement. They missed the original scheduled window and I spent an hour holding for customer service and gave up. HOWEVER, they do state in the recorded message to try their "homedelivery.cevalogistics.com" website, where I was able to reschedule for the next window, just a few days later. The package showed up and the driver was courteous but running solo, so I helped him unload the package. Not everyone can help lift 250 lbs freight items, but in my case it wasn't an issue. A lot of places are struggling with staffing issues, I'm sure CEVA is as well. My advice is to be honest with expectations and capabilities, and not promise a 4 day SLA if the package will not make it in a week. The self-service website should be easier to find as well, because clearly most of your customers aren't finding it.