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Business Profile

Financing

Mega Auto Finance Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Financing.

Complaints

This profile includes complaints for Mega Auto Finance Group's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mega Auto Finance Group has 2 locations, listed below.

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    Customer Complaints Summary

    • 8 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/16/2025

      Type:Customer Service Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT REPORT. THEY HAVE REPORTED AN ACCOUNT THAT I HAVENT AUTHORIZED AND THEY WILL NOT RESPOND TO MY MESSAGES, GIVE ME A COPY OF THE CONTRACT, OR TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS.

    • Initial Complaint

      Date:02/28/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      THIS COMPANY IS UNLAWFULLY REPORTING ON MY CREDIT ACCOUNT. THEY NEED TO TELL ME WHO IS INDEED RESPONSIBLE FOR OPENING THIS ACCOUNT UNDER MY NAME, THEY KEEP GIVING ME THE RUN-AROUND EVERY TIME I CALL THEM TO GET ANSWERS. THEY HAVE NOT SENT ME A COPY OF THE CONTRACT AS REQUESTED

    • Initial Complaint

      Date:09/11/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company operates very poorly and I also believe they may have broken some laws n the process Ive had a car loan with them for almost 2 years when out of nowhere they transferred my loan without even telling as I am aware they are not required to do but also my payments may have been falsified I believe they are a horrible loans agency and something needs to be done they shouldve even been Allowed to be in business as if you go onto the website and read reviews 80 percent of them are terrible

    • Initial Complaint

      Date:02/26/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Your Company: MGAUTFIN is furnishing inaccurate information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living, and my ability to obtain credit for personal and house purposes MGAUTFIN 3**** Balance Owed: $7,240

    • Initial Complaint

      Date:08/27/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************************, My husband **** ***************************** financed a 2013 GMC Acadia Denali from this company a little over 2 years now from this company, Unfortunately I am not included on his account, Recently I've been making payments on this vehicle due to my husband passing away unexpectedly 06-11-2022. I have since then, let this company know of his passing, send them the working order regarding his death certificate because the Coroner has yet to find the cause of death, I also provided them with my marriage certificate so they can verify my relationship to my husband ( **** ***************************** ). I've done everything and have provided everything they have asked of me as well as keep up with the payments and yet I recieve 0 help from them, I hate having to explain the situation over and over because they are insensitive and incapable of understanding this difficult time me and my children are facing..

    • Initial Complaint

      Date:08/17/2022

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My name is *********************************, my Jeep Liberty :VIN ***************** is financed by MEGA AUTO FINANCE GROUP (MAF)After 3 years of on time payments the vehicle was repossessed after 2 months past due even though I remained in contact multiple times per week.I stipulate it was my fault for falling behind in payments. The repossession was justified.I was notified on 7/26. I have obtained the funds required to Reinstate the contract. However the phone # to repossession company ( short recovery services) listed in the notice to sell, is disconnected. I have contacted them using various numbers available online and the do not answer, hang up or tell me they will call me back.I spoke with MAF rep ************************* or ******* or something to that effect , multiple times today August 17 2022.***** stated that my car was moved to auction.He also stated the car was being held somewhere in ****************. He refused or was unwilling or unable to provide me with the name of the company and the address or contact info of unnamed entity in current possession of the vehicle.Furthermore he stated that instead of the $70+$35x day that I would only have to pay about $118.00 a round figure he called it, again unwilling or unable to provide me with the exact figure. ***** stated that the phone # and address for ( unnamed company where vehicle is being held) would be provided later and threatened to disconnect the call if I pressed any further.

    Mega Auto Finance Group is NOT a BBB Accredited Business.

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