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Business Profile

Electronics Recycling

EcoATM LLC
BBB accredited business seal
BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for EcoATM LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

EcoATM LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • EcoATM LLC

      10121 Barnes Canyon Rd San Diego, CA 92121-2725

      BBB accredited business seal

    • ecoATM

      3919 Lafayette Road Eagle Creek, IN 46254

    • EcoAtm, LLC

      3060 N National Rd Columbus, IN 47201

    • ecoATM

      49 W Maryland Street Indianapolis, IN 46225

    • EcoATM LLC

      300 A St Boston, MA 02210-1620

    Customer Complaints Summary

    • 623 total complaints in the last 3 years.
    • 186 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/06/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a phone from gazelle when it arrived it did not work wouldnt even turn on so I called and got a shipping return label. I dropped the phone off at a *** location which also picks up **** items on September 1 2022. I waited days called and they said they had t received it to go to the location I dropped it off and make sure it sent out. I did that and it did get picked up. I waited another week to call and still saying not received. The other complaints for this company are many similar stories. This was almost $500 of very hard earned money and I refuse to be scammed.

      Business Response

      Date: 10/11/2022

      Hello, 
      This is in response to BBB complaint ******** from *******************************. I confirmed we have resolved this issue with the customer under claim *********

      Thank you for bringing this response to our attention.
      Gazelle, Customer Support

    • Initial Complaint

      Date:10/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order Date: 09/02/2022 Order # SHP749327 Product: Iphone 13 ************* amount: $1,064.39 USD Dispute Reason: Returned with no refund Return Started: Sept 8th Return Delivered: Sept 17th Tracking: ****************************** I have been ****** patient with these people. I found a better price for the phone locally so I sent back the phone that gazelle had provided. I started the return on Sept 8th, and it was delivered to gazelle on Sept 17th, after which they emailed me saying they received the item, and the website said I had been refunded and should expect the money in 5-7 business days. It is now October 5th and nothing has been done. It has been almost 3 weeks since my item has ALREADY been returned. I contacted them for the 3rd time last week and they had me fill out a form, saying they would get back to me in 1-2 business days after their investigation. It is now business day 5 and they have not reached out once, only replying with generic responses when I try to contact them. I have done all they asked for, so I demand a refund, at this point they are just holding my money in hopes I let it go.Their reasoning is that the tracking shows the package was forwarded when they claim "we never do that". That's not my responsibility. I did my half in delivering it on the 17th, what they did with the package after that is solely on them and them alone. I don't know what happened to it and that's not my concern, I just want my money. They can figure out the rest on their own AFTER they've returned what's mine. Picture 5 shows where the tracking USED to say delivered before they forwarded it. At the time of delivery, it only said delivered, with the normal green status. What they did with it after is not in my hands

      Business Response

      Date: 10/11/2022

      Hello, 
      This is in response to BBB complaint ******** from ************** confirmed we have resolved this issue with the customer under claim *********


      .
      Thank you for bringing this response to our attention.
      Gazelle, Customer Support

    EcoATM LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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