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Business Profile

Electronics and Technology

Performance Designed Products LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronics and Technology.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Product needs repair. (Wired Afterglow) It is still under warranty. I called their phone number. They say they're no longer taking phone calls. I send two emails and no one is replying. Nor does it say how long one's supposed to wait on a reply.

  • Initial Complaint

    Date:01/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a PDP Victrix Pro BFG controller in July 2023. In late November 2023 my controller stopped working correctly so I contacted PDP with regards to their warranty in order to obtain a replacement. It was agreed upon that I would send back the controller with the prepaid shipping label and within 1-2 business weeks I would receive a replacement.It has been a little over a month since anyone from PDP has contacted me with regards to the matter. I have been calling and sending tickets multiple times per week to request a tracking number or any information regarding the *** status only to receive nothing.The following is the contact information from my original support ticket. When I attempted calling the number myself during business hours, I heard an automated message stating that there were no agents available before it automatically hung up.PDP Customer Experience E-mail: ********************************** ***/******: ***************** **************: ************* Ireland: ************ ******: ************ ***********: ************* Espaa: ************

  • Initial Complaint

    Date:06/15/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a PDP Victrix Gambit Xbox controller on November 21, 2022 for $107.74 or $99 without tax. The controller thumbsticks stopped working in February 2023. I filed a support ticket and all I received after a couple months was an email saying sorry it is taking so long. In the meantime, my controller is not working, no ETA to replace. I have insurance on it but that doesn't kick in until the manufacturer warranty has been used which I can't seem to get the manufacturer to resolve in a timely fashion.

Performance Designed Products LLC is NOT a BBB Accredited Business.

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