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Complaint Details
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Initial Complaint
04/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On July 19, 2023 I paid *************************** of Limelight Pages and Media $5,200. She claimed to be a literary agent. ****** told me she would publish my book, send copies to traditional publishers, and create a website for me. She did not use email, so I couldn't submit my book. There is a phone number for that company, but it is not in service, so I didn't reach *************************** or ***************.I want to warn writers that Limelight Pages and Media is not legitimate, and that ****** and **** are thieves. I told them I have Secondary Progressive Multiple Sclerosis, that I am paralyzed, and that I type with only three fingers of my right hand. My situation is dire, but I'm an author holding a dozen manuscripts. ****** and **** took advantage of my situation. I hope to find a real literary agent, not a fake. *********************** at ************ or ***********************Business response
05/13/2024
Dear ***********************,
Thank you for reaching out and sharing your experience. We sincerely apologize for the distress this situation has caused you. However, it seems there has been a misunderstanding, as our company, Limelight Media, LLC, is not affiliated with Limelight Pages and Media, ***************************, or ***************.
Our company does not publish books nor do we have any literary agents. We teach people high ticket remote sales and closing.
We understand how frustrating this experience must be, especially given your circumstances. To resolve this issue, we recommend contacting the BBB directly to ensure your complaint is directed to the correct company. Additionally, you might consider reaching out to legal authorities or consumer protection agencies to report this matter and seek further assistance.
We hope you find the resolution you deserve and a trustworthy literary agent who can support your publishing goals. If there's anything else we can assist you with, please don't hesitate to let us know.
Best regards,
Gage French
Director of Delivery
Limelight Media, LLCInitial Complaint
04/19/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 04/12/2024 I paid $5,000 to an invoice in return for "High Ticket Sales" training. I was rushed for making the payment same day and was provided minimum information on the actual duties of the job. Upon making the payment I looked them up online by their LLC and realized it is another one of those get rich quick pyramid schemes. I immidiately called to cancel and get a refund twithin 24 hours of the transaction and was told to contact the resolutions department. There was no response until 4 days later saying I dont qualify for a refund. Note that I never started or recieved any onboarding or training. I only went to the office and paid, then requested a refund.Business response
05/15/2024
Hello ********,
Thank you for reaching out to us regarding the correspondence from ******************* and the assigned complaint ID#: ********. We appreciate the opportunity to address this matter and provide our response.
Firstly, we apologize for any delay in our response to the Better Business Bureau and *********************** concerns. We understand the importance of timely communication and resolution.
We have already resolved the matter directly with *******************.
We understand the importance of maintaining positive relationships with our customers and strive to uphold the highest standards of customer satisfaction. We apologize for any inconvenience caused to ************** and appreciate your assistance in facilitating the resolution process.
If you require any further information or assistance, please do not hesitate to contact us directly at **************
Thank you and have a great day!
Best Regards,
**********
Deputy Director of ServicesInitial Complaint
02/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
These guys charged me $7500 for there closer academy, and the way you qualify is that you have to have income coming in. They qualified me even though I dont have income coming in, and on top of that, I wont be able to pay off the debt they put me in. I am not trying to discredit there work at all, I am just addressing what had happened, and I need a refund. I need to take care of my family. Please, and thank you.Business response
05/15/2024
Hello ********,
I apologize for the delay in responding to BBB regarding the complaint filed by *************************. Please accept my sincere apologies.
Regarding ****************** concerns, I would like to direct your attention to the agreement he signed, indicating that all sales are final. For your reference, please find the link below:
************************************************************************************
We understand ****************** situation and empathize with his need to take care of his family. However, as per our policy and the signed agreement, refunds are not applicable in this case.
Should you require any further information or clarification, please don't hesitate to contact me.
Thank you for your understanding and cooperation.
Best Regards,
**********
Deputy Director of ServicesInitial Complaint
01/28/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Ok, so on 12/04/21 I flew out from ***** to ********* to attend a conference headed by ********************* and his team. I was pressured and pushed and I felt very forced by ************************* associate *********************** to spend $5000 on a non-existent product called the apprenticeship agreement and I idiotically paid the full amount. And I received absolutely nothing in return! I mean nothing.Business response
05/16/2024
Hello ********,
Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by *********************************.
We would like to clarify that ****************** has indeed completed our training program and has received certification from our institution. We have provided the requested service as per our agreement. We have attached screenshots as proof of ******************' completion and certification for your reference.
We value the relationship we have with our customers and strive to ensure their satisfaction with our services. If ****************** has any further concerns or inquiries, we are more than willing to address them directly.
Please do not hesitate to reach out if you require any additional information or clarification regarding this matter.
Thank you and have a great day!
Best Regards,
**********
Deputy Director of ServicesInitial Complaint
10/10/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
************************* lied to me and got me to pay ******* in book republishing and book insurance that I never received and lied to me about my production. I have been trying to reach someone to get my money back but no replies and I just want my refund. Im disabled and on a set income and they took money I needed.Business response
10/11/2023
Good Day!
We dont offer book publishing services and no ************************* works as an employee of the company.Initial Complaint
10/06/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
Company ***** Services not rendered trying to charge full amount.Business response
10/11/2023
Good Day!
We sincerely apologize that your experience with our company has not met your expectations. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
To help us route your complaint to the appropriate department who can address your concerns, wed be grateful if you can provide us with additional details regarding your experience by filling out this form: *********************************************************
Thank you and we hope to hear back from you!Initial Complaint
09/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
June 4 2023 I was talk into buying book insurance. This will guarantee a book deal with a major company. Then they told me to buy another ******** more book insurance. They have not completed the book that was to be completed six months ago. Now I can't even get them to talk to me. I called a half dozen times. No callback. I can't even get any feed back.Business response
09/19/2023
Good Day!
The program we offer is not a book insurance.
Can youplease let us know more about this?Initial Complaint
08/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They are scammers. I had talked to a rep and I paid $500 just to see a sneak peak of whatever they were selling. I asked for a refund an hour after the purchase. I called and emailed and it took them so long to finally get a response. They are refusing to give me a refund when I qualify for a refund.Business response
09/04/2023
Good Day!
We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
In order for us to assist you, please fill out this form to start the refund process: *************************************************************
Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?Customer response
09/04/2023
I have done what they wanted me to do and they still declined my refund when I had qualified for a refund. ******* did not help me at all and all they asked for me to do is to fill out one of their forms again. I filled out 2 and after that they just declined my refund and says I am not eligible when I really was. It took them literally 2 days just to get their help but they never solved and gave me the refund I wanted.Business response
10/11/2023
Apologies Yahir!
We will coordinate this with the respective department and help you out.Customer response
10/22/2023
I done everything they asked and still nothingInitial Complaint
08/14/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I just want to request a cancellation of High Ticket Mentorship Live, I had also put down $153 last week into the program and would like to see if I can receive a refund cause I think I heard it was 30 day money back guaranteed. but If not it's fine I just want to cancel so there's no reoccurring charges on my card.Business response
09/04/2023
Good Day!
We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
In order for us to assist you, please fill out this form to start the refund process: *************************************************************
Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?Initial Complaint
07/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
10/22 I signed up with the company because I met a guy saying he makes 10k a month closing deals. By the end of 11/22 I finished the academy and was ready for placement, when I told the placement manager I could only do part time until I see I can make real money with this (because I have a family) he treated me like trash and a waste of time. I called the guy who introduced me to the program and found out he was still in placement as well, so he lied to me about making 10k a month. I tried to get out of the program, I didn't want a refund I told them they could keep the money just don't charge me anymore. They said they held up their end of the contract but how? I never got the tshirt they said I'd get, I didn't get placed, and I never had a mentor like they promised. I tried to get out of the program for 2 months and gave up. Finally, a month or two ago I decided I should give it another try, if they are charging me I might as well try to get some of the money back right? Nope. ****, the guy who onboarded me, turned off his cell phone. **, one of the trainers I liked, left the company altogether. I tried to get on the ** group, guess what, they kicked me out. I tried to text the number they were texting me from for placement, no answer. This company literally took my money and disappeared on me. I didn't want a refund before but now I think I do. This is insane, to know a company like this can profit off people's dreams of bettering themselves. I can't believe they get away with it.Business response
07/19/2023
Good Day!
We sincerely apologize for the inconvenience this has caused you. While wed love the opportunity to regain your trust, we understand how frustrated you must be.
In order for us to assist you, please fill out this form to start the refund process: *************************************************************
Once you fill that out, the Retention Team will be in touch with you. Is there anything else we can do to help?Customer response
07/19/2023
I already went to this link and they contacted me saying they fulfilled their end of the contract even though they did not. I never got the t-shirt and never got placed, I never had a mentor and I was lied to more than once. I didnt even want a refund I just wanted them to stop charging me and let me out of the program. They kicked me out of the ************** for no reason which is fine because I dont use social media but that was part of the contract too, so they kicked me out AND continued to charge me. This is not an acceptable resolution.Business response
08/02/2023
I understand the frustration. Please send an email to *********************************** so we can be of assistance to you.
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Contact Information
4903 Morena Blvd Ste 1206
San Diego, CA 92117-7360
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Get a QuoteCustomer Complaints Summary
32 total complaints in the last 3 years.
19 complaints closed in the last 12 months.