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Business Profile

Debt Consolidation Services

Beyond Finance
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 561 total complaints in the last 3 years.
  • 273 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/11/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I joined the beyond finance program to consolidate and for them to negotiate my debt down. I was told my debt program would be paid off in 55 months and I started looking because I was close now to the 55 month ***** I found atleast 5-6 accounts still not even contacted and all these extra fees Beyond Finance was charging. When I called them they said I will be paid in another 2 years!!??, What? I have been paying $540 a month. Theres some shady stuff going on here

    Business Response

    Date: 07/25/2025

    Ms. ************************* you for the opportunity to resolve your concerns.


    Review determined that at the time of your requested termination you had approved offers on eleven of your enrolled accounts.  Of which, five were completed, four were in progress and two were lost due to insufficient funds in your dedicated account as a result of missed program deposits.


    Review confirmed that you were clearly advised that the program term was an estimate at the time of your enrollment.  No guarantee was made that all resolutions would be completed in the timeframe.  One of the most important factors in staying as close to that estimate as possible is consistent and completed monthly program deposits.  


    Additionally, review confirmed that all fees were earned and collected in accordance with the expectations as set forth during your enrollment interactions. 


    Should you have any additional questions, please do not hesitate to reach out.


    Sincerely,
    Beyond Finance, LLC

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