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Business Profile

Computer Software

XY Labs Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/04/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a user of the android app called Coin App. It is owned by XY Labs Inc. I took a survey on there app for tokens. You can trade the tokens for crypto currency. So it says me reward was supposed to be ****** tokens. It shows on my rewards list. Reflects in token earned for the month. Did I receive those tokens no. Did I try and email support. Yes 10+ times. They have not even attempted to help me. I want my tokens. That roughly 60$ USD.

    Business Response

    Date: 01/06/2023

    Thanks for reaching out and allowing us to explain.

     

    There was a temporary hack on one of our partners that caused incorrect amounts to come through their system and be displayed to users in their user interface. Although users *** have seen these amounts, they were not delivered since we don't honor fraudulent rewards, whether obtained by a hacker or other users that *** have inadvertently benefited from their hack.

    As you can see in the screenshot this user provided, partial rewards are normally 20 COIN, but there is only one instance where it is incorrectly inflated due to this attack on their system.

    To put this in perspective, that amount of ******* COIN is around 10x what is even possible to earn through this partner in any circumstance, so clearly unreasonable for a partial reward.

    Since the incorrect reward was blocked, we did manually send the correct reward to this user of 20 COIN. Hope that makes sense and please let us know if you have any follow up questions.

XY Labs Inc is NOT a BBB Accredited Business.

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