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Business Profile

Collections Agencies

Resort Recovery Solutions LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *******

     

    Business Response

    Date: 02/04/2025

    Resort Recovery Solutions LLC (RRS) is a contracted client for Hotel ******* Cancun Trust 3 (KRCC) and in that capacity RRS responsibilities include resolving delinquent past due accounts assigned by KRCC.  The account was assigned on 9/9/24. As of 2/4/2025 *** has not reported this to any ************* Agencies.  This account has been cancelled in all ************ preventing any future ************* Reporting. An email was sent to **** detailing this complaint and informing them the account would be cancelled in all RRS systems.  RRS does not have the authorization to resolve any **** member rental or refund concerns.  The member will have to contact **** directly to resolve any rental or refund issues.

    Please advise if RRS can provide any further clarification

    Thanks so much

    **** ******

    RRS Collections Manager

     

  • Initial Complaint

    Date:12/08/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sold a time Share back in 2020.Apparently is was a total fraud, but none the less we paid the time share to transfer our account to ***************, and when the Resort recovery solutions first reached out, they asked for me to provide any documentation that I had. I emailed ***** ***** on Oct 7th attachments showing that it was sold and acknowledged by the resort. Today I received a letter from there company as a debt collector, where they are sending the letter to the wrong address it was forwarded to my new address from my old address. The company has my email and number. I have provided all required documentation and they continue to ignore documentation that was sent to them stating that we owe $3748.82. I just emailed ***** ***** again today on Dec 7th. I do not want to continue to receive debt collection for something I no longer have and was sold even though I never received any money for the time share. Huge scam and I do not intend to pay anything additional on a time share not owned by me. Especially when I have documentation saying it was transferred to another party.

    Business Response

    Date: 12/09/2024

    Good morning reviewed all attachments (based on internal system documentation the last time this information was requested was on 10/7 via email to *****************************) and the documents provided are validation that the ********* completed all the required procedures for Grand Solmar Certificate of Ownership release. Additionally, the documentation received is the only request that Resort Recovery Solutions was requiring to resolve the account amicably for the consumer. There will be no more consumer communications to collect a debt on behalf of Grand Solmar.

Resort Recovery Solutions LLC is NOT a BBB Accredited Business.

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