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Business Profile

Collections Agencies

Activate Financial LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I settled a debt with Activate Financial LLC on 06/25/2021 via a payment using my debit card. According to the collection agency's website they're no longer in business. I never received a letter showing the debt was settled, but I have proof of payment and the letters I received regarding the debt. The issue that I have now is that another collection agency has now purchased the account that I settled with Activate Financial. The new collection agency has now placed the account that was settled through Activate Financial as a collection on my credit report. Overall, I would like proof of the account being settled through Activate Financial so that I can forward this information to the collection agency that purchased the debt previously settled through Activate Financial. Also, Activate Financial LLC was no longer in business as of November 30, 2021. According to the website of Activate Financial, a company called Vervent was over the company. The reason that I'm filing this complaint almost three years later is because I now have a collection account showing on my credit report for the same debt that was settled through Activate Financial LLC.
  • Initial Complaint

    Date:09/15/2022

    Type:Billing Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid off a delinquent credit card bill on 05/26/2021. It was sent to activate financial from ***************** of Missouri). As of to today, it still shows on my credit report that I have a balance on $491 with *********** I tried to pay it with ********** and they told me it had been sent to Activate Financial. I called Activate Financial and I was able to settle for a lower amount. I paid the bill to Activate Financial and they kept my money and now I still owe *********** This is a Clear case of Fraud!!!

    Business Response

    Date: 09/23/2022

    Dear ******************************* has concluded the investigation concerning this complaint and a detailed response letter has been mailed.  Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received. 


    Sincerely,
    Total Visa

  • Initial Complaint

    Date:08/30/2022

    Type:Service or Repair Issues
    Status:
    AnsweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Active Finance has been calling me 3 times a day even after I have opted out 5 different times both using the voice prompt and speaking with an agent.

    Business Response

    Date: 09/02/2022

    Our office has received your BBB complaint regarding an account on 08/30/2022. However,Activate Financial ceased conducting business as of November 30, 2021. 

    We believe this correspondence has been directed to our company in error. We are unable to take any action regarding this BBB complaint.

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