ComplaintsforActivate Financial LLC
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Complaint Details
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Initial Complaint
02/16/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Hi, I settled a debt with Activate Financial LLC on 06/25/2021 via a payment using my debit card. According to the collection agency's website they're no longer in business. I never received a letter showing the debt was settled, but I have proof of payment and the letters I received regarding the debt. The issue that I have now is that another collection agency has now purchased the account that I settled with Activate Financial. The new collection agency has now placed the account that was settled through Activate Financial as a collection on my credit report. Overall, I would like proof of the account being settled through Activate Financial so that I can forward this information to the collection agency that purchased the debt previously settled through Activate Financial. Also, Activate Financial LLC was no longer in business as of November 30, 2021. According to the website of Activate Financial, a company called Vervent was over the company. The reason that I'm filing this complaint almost three years later is because I now have a collection account showing on my credit report for the same debt that was settled through Activate Financial LLC.Initial Complaint
09/15/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I paid off a delinquent credit card bill on 05/26/2021. It was sent to activate financial from ***************** of Missouri). As of to today, it still shows on my credit report that I have a balance on $491 with *********** I tried to pay it with ********** and they told me it had been sent to Activate Financial. I called Activate Financial and I was able to settle for a lower amount. I paid the bill to Activate Financial and they kept my money and now I still owe *********** This is a Clear case of Fraud!!!Business response
09/23/2022
Dear ******************************* has concluded the investigation concerning this complaint and a detailed response letter has been mailed. Because it contains confidential account information, that detail is not shared on this website. We would ask the customer to allow **** days for the letter to be received.
Sincerely,
Total VisaInitial Complaint
08/30/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Active Finance has been calling me 3 times a day even after I have opted out 5 different times both using the voice prompt and speaking with an agent.Business response
09/02/2022
Our office has received your BBB complaint regarding an account on 08/30/2022. However,Activate Financial ceased conducting business as of November 30, 2021.
We believe this correspondence has been directed to our company in error. We are unable to take any action regarding this BBB complaint.Initial Complaint
12/29/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
September 27 2021, I received a letter from Activate Financial to resolve outstanding **** for *********************. My old balance is over 10 years old in the amount of $3,000.00. Activate financial offered 3 equal payment of $222.00, to have resolved. I made one payment 10/20/2021, amount of $220.00 and November 22, 2021, $222.00. I made several attempts to reach them at ************, and the number is disconnected and website makeapayment.activatefinancial.com is no longer valid. I emailed makeapayment.activatefinancial.com and received "Activate Financial LLC no longer services your account as of 11/30/2021. Please direct any questions concerning your account to your original creditor.Business response
01/03/2022
Dear *************************:
Please contact ********************* directly at **************.
Sincerely,
Compliance Department
Initial Complaint
12/21/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
They fraudulent took money from me knowing that the company did not have my account. Ive sent emails and tried to call them and no answer. Meanwhile, they have money coming out of my bank account. And, I cant contact them to stop it. All numbers and emails, website does not work.Business response
01/03/2022
Dear Sir/Madame:
A written response was mailed to the consumer. Please allow **** days for that response letter to be received.
Customer response
01/05/2022
This is what they said to me two months ago. And, still no response from them. And, they are still taking money out my account under fraudulent pretenses. Ive tried calling the number they have on file, it doesnt work. The web site is no longer up. And, have emailed them. No response.Business response
01/05/2022
Dear ***********************,
You may contact **************** at ************** for immediate assistance.
Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***********************
Initial Complaint
11/29/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
purchased by collection agency and was paid in full and PAID to Delete both tradelines. as of today still reporting to all bureaus inaccurately. delete or face attorney generals reprimand or small claims for deceptive practices infractions
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.