Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/05/2025

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car from Economy Car Rental in ****** on 2/15/25 which I had reserved and paid for on line. When I picked up the car the ran my credit card I thought just as a deposit to be sure it was valid. When I got my credit card bill I saw a charge for $411.71. Thinking I had been double charged for the car I tried to contact Economy and Car Rental Cafe. They did not respond to my calls and by email on another attempt they said it was impossible to help me without the contract number. Finally I called the credit card company and lo and behold they did talk to them. I was then told I had agreed to car insurance which I did not know I had done and was not told I was being billed for it. I asked them to refund this because I had not knowingly agreed to this or the charge for it. They denied saying too bad nothing can be done about it. ******* *****

• Initial Complaint

  Date:12/31/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wrongful assignment of charge resulting in damage to credit: A parking violation on July 5, 2022 was assigned to my car rental, of which the duration ended June 17, 2022 when the vehicle was returned.A charge of $200 was erroneously added to my account, no notifications were sent, whether by email, mail, phone, text message. This charge was sent to debt collection November 2023. Discovered it in December 2024 after seeing that my credit score dropped dramatically, and found the cause in my ***** Fargo credit report details. When contacted, the debt collector demanded payment of $221, nothing that the charge was collecting interest. From July 5, 2022 to December 2024, was unaware of this charge that I did not incur and its incorrect assignment, and did not have the opportunity to remedy.On December 31, 2024, I paid the ticket on the ***************** website, with no knowledge of the assignment error, as I did not want it further affecting my credit. After calling *****************, I discovered the date and location of the parking citation.Car Rental Cafe has been notified of the error, they need to remedy the erroneous charge and debt collection in order for my credit ti be restored. In addition they must refund me $56 in parking fees and damages to my credit, and personal time.

• Initial Complaint

  Date:11/27/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using the Expedia app, I reserved a compact car at Economy RAC, and paid $363.55 in advance, for the 14-day, nonrefundable reservation. When I arrived at Economy RAC a few minutes later, the agent told me they no longer had compact cars, so I would need to pay an additional $200 if I wanted a car. I declined and he told me that my credit card would be refunded. Since it was a nonrefundable reservation, I asked for proof that Economy was not willing/able to honor my reservation. He said the only thing he could do was send an email from the company's "official email address," which he did. (See attached email from Economy RAC.)When the transaction posted to my Citi Mastercard, I disputed the charge. When Citi contacted Economy, they claimed I never showed up to pick up the car. **** closed the dispute saying, "Unfortunately, the merchant is not willing to issue credit to your account. We no longer have any additional recourse to pursue a credit for you through the dispute process. You will need to seek other means to resolve this matter." (See attached letter from Citi).

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I reserved a car through Economy before a business trip to SD. Upon pickup, I was asked for my credit card. I didn't think about this at the time as I was tired from the journey, but I had prepaid my reservation. The manager added insurance to my bill which doubled it. I never asked for insurance and wouldn't need it as my car insurance covers rental liability. When I called the store, I was told only the manager could do anything about it and he wouldn't be in for days. The manager is the one who upcharged me for insurance.The insurance charges were $89.97 x2 for a total of $179.94.

• Initial Complaint

  Date:09/30/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This happened on 7/11/2024. I paid for a rental through Priceline $136.14. When I was going through the signature process, they were stating that I was declining services, but I was getting charged for additional loss damage unbeknownst to me. I have never felt so taken advantage of because they give you a blank IPAD that doesn't explain what you are signing for. After I signed, I noticed the amount was for more than my rental was for. When I questioned it, I was told there would be a temporary charge on my card and that is why the estimated charges were high than my voucher amount. After the fact I noticed that I was charged for a service I didn't want. When I contacted them, they wouldn't reverse the additional loss damage coverage. When I contacted my credit card company to dispute the transaction, **************** submitted a dispute but reversed the charges because they had my signature. Its so sad to see that a business can get away with giving you a blank IPAD to sign electronically and tell you one thing and charge you for another. I'm out $19.95 a day x 5 plus tax for $134.64 because of this scam.

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rented car 08/08/2024 @11:30am Returned car 08/11/2024 @8:03am. I returned car earlier than I expected due to no longer needing . Was charged $494.41 for the rental on my charge card. When I returned my car was refunded $83.03 only-thought this was a preliminary and the full refund due me would come. It did not! There was no damage or nonfulfillment of what I was supposed to do full tank of gas & no damage to vehicle.. I contacted the company and was informed I would be contacted 48 hours from call. I called 8/19/2024 @ 8:03am- I have not received any information or refund from them of the monetary dispute. By my calculations this rental broke down to $70.35 a day for the Thursday to Sunday rental the cost would be $211..33- I am due back $ ******. [ I included the original refund of $83.03 in this calculation]

• Initial Complaint

  Date:05/28/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I found a collections item on my credit report over the weekend, on 5/25/24. I called the collections company today 5/28/24 (Tuesday after Memorial Day weekend), and they said it's from Car Rental Cafe for a windshield chip needing repair. I've been asking Car Rental Cafe about this since last year when it happened, and they stopped replying to my emails. Today I got through to them with some effort, and they gave me the manager's email address. Now the manager is giving me the runaround again. All I need is an invoice so I can pay for the windshield repair, but he's having me call a 3rd party claims agent who has nothing to do with it. It was wrong to submit to collections when they stopped replying to me and never sent me an invoice so I could pay them. I still need the invoice.The $109.74 paid was for the car rental.

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I booked a car rental with the company for 2/6 and returned the vehicle on time 2/13. I declined their insurance due to having my own coverage, I was told verbally that I would have to put a deposit down in order to insure the car would be returned. I gave them my card, they processed the transaction, I was not given any paperwork related to the deposit. I returned the car in damaged, clean and on time. I was told my deposit would be given back to me within one week. I was sent an invoice for the same amount I was told was for the deposit but what is on the invoice are completely different charges that were never explained or shown to me. I pre paid for the rental already through a third party site called ******, I was told i wouldnt have any additional charges, when I arrive to the car rental I am told different and would have to put a deposit.

• Initial Complaint

  Date:04/07/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In early Feb., I rented a car from Economy Rental Car ********* through Priceline. Good deal! (I forgot to look at the reviews...)Facts: 1) The Priceline website let me check in early and "skip the line" where I declined "shop insurance" as I have good insurance myself. 2) I called Economy SD a day ahead of time to make sure this was true. The Economy SD guy, ******, told me I'd have no problems. (3/6 7:09-7:13am Call to ****** to verify NO problems at check-in with my "Skip the Line.") 3) When I arrived on 3/7 at the counter, the Economy clerk said that they had no such thing as "Skip the Line." (I DO have a screen shot from Priceline.) 4) They insisted that I show proof of insurance, including my "Insurance numbers." (I've probably rented 25 cars in my lifetime and have NEVER been asked for this. I was so flummoxed that I couldn't even remember my insurance company! (I am 65...) My wife was not available to send me the info and my insurance company office had not opened. 5) I had to pay Economy's shop insurance, $89.97 or they wouldn't let me rent the car. I said I'd have to fight it later. 6) I called ******, in route to *********, to complain. 3/7 8:09am Arguing with ****** about the Insurance charge. We got cut off. I missed my turn and consequently, my first appointment in *********.3/7 8:52am ****** told me I could show proof on Sat. at car drop off.6) When I arrived at drop off on Sat., March 9th, and upon having my insurance doc on my phone, I was told, "Sorry, you had to have shown it, in person, on that Thurs." (There was no way I was willing OR able to have driven that 90 minute round-trip on Thursday, even if I had been told.) I took this up with Corporate and after 17 days, finally got an answer today from the Economy Rental ******************** Manager, ***************************** which basically said, "Sorry *******!" (SD Economy also misrepresented my case to ***** telling him at least 3 falsehoods.)I have docs/screen-shots/phone recs. as proof.

• Initial Complaint

  Date:03/30/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented a car 03/19-03/22 for a rate of $195.00 thru Club Newport (3 days) for a short period(prepaid - and paid for collision insurance). I was charged an additional $469. Also, despite the fact that insurance was prepaid. I was charged again so it was double. i thought they were following their process by having me to sign their form but they charged me for additional insurance. I was given it with a full tank and returned it with a full tank. There was no one there to inspect the car it was a dropoff only situation. I simply drove the rental to and from my destination for the whole time though it was unlimited miles). They charged me an excessive cleaning fee for a 3-day rental $250.00). They should be cleaning their cars and not ripping people off for a job that is done after every rental. I have repeatedly called and have not been able to receive a response or if I do they have me online waiting on the Manager for hours. I want this corrected and I will never use them again. I have my orginal reservation. After the rental They emailed me a day or 2 later using my credit card. It was unautorized.