Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/30/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im requesting a dispute and chargeback for a $7,000 transaction related to a course and coaching program called The Ultimate Etsy Course.I paid:$5,000 for the course starting December 2024 structured as $250/month for 20 months (ongoing please stop future charges).$2,000 for coaching in February 2025 (one-time)I was misled during the sales process with promises of unrealistic results (e.g., generating thousands of dollars quickly on Etsy) and pressured into high-cost coaching. The program did not provide the value or results promised, and the coaching was generic, shallow, and not tailored to my business needs. Much of the content was recycled or already freely available online.I signed a contract under the impression that this was a legitimate educational investment, but after participating, I realized it was heavily misrepresented. They included clauses meant to block disputes and gag clients from sharing honest feedback, which I believe is both unethical and potentially unenforceable.I am requesting:A full or partial refund of the charges already paid A stop to the remaining $250/month billing This business used deceptive sales practices and hid behind video calls so they could make promises that were not written out, making it harder for me to dispute their services. Their contract was extensive and I didn't know the extent of the debt I was getting into because they constantly reassured me that I would make my money back right away and that If I didn't make money, they wouldn't either, which is obviously not true. I would appreciate your help in resolving this matter and recovering the funds.

  Business Response

  Date: 07/01/2025

  Thank you for the opportunity to respond to ******* Hincas complaint. We genuinely care about the experiences of each client and appreciate the chance to provide clarity. Below is a detailed response to the concerns raised:
  
  While we have had several clients see swift and significant results and we share these successes openly, our sales process, program materials and coaches emphasize that results vary, and that sustainable success on **** requires time, consistent effort and application of the strategies taught. At the time of her chargeback, ******* had only completed approximately the first quarter of the course content, had not scheduled or used her included 1:1 coaching call, and had not responded to our offer to connect with our Client Engagement Specialist for additional support and guidance. 
  At no point was enrollment required or forced, and ******* had the opportunity to decline either option.
  
  ******* signed a legally valid agreement as she had attached. The total investment was fully disclosed, and the option to thoroughly review the agreement before signing was available. The standard dispute resolution clause and a mutual non-disparagement clause are designed to protect our coaches from defamation or bad faith complaints, not to suppress honest feedback. We remain compliant with all applicable consumer protection laws and do not enforce any clause that contradicts those protections.
  
  Following Lilianas submission of chargebacks, we were required to pause her access to the platform per standard policy. She had lifetime access and multiple coaching sessions still available at that time, which remain on hold pending resolution of the dispute.
  
  As stated in the signed agreement and reiterated in our support responses, we do not offer refunds for coaching or course access. However, we remain willing to work with ******* to reinstate her access and help her use the program fully if she withdraws the chargebacks and communicates her desire to continue.
  

• Initial Complaint

  Date:11/20/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed an expensive contract for a training course. I was lead to believe that I could use the course to quickly gain footing and ensure success in my Etsy shop that I was wanting to begin. After signing up it was revealed that it would take at least a month before I started seeing traffic and revenue to and from my shop. My shop consists of Christmas items and I was looking for very fast results. The woman claims that keywords are the things that makes the biggest difference. This information I already knew and it can be found anywhere. She also said that adding a cheaper item to your shop can bring in people. I feel that the course is not at all useful to me and definitely does not have the value of $12000.00 that she charges. I did not go very far into the course after looking at the subtitles and seeing that most of the topics covered in those subcategories did not even pertain to my shop. Within three days of purchasing this online coaching course I asked for a refund. I was informed they did not give refunds. That they are an LLC and not accredited. Under the *** they say that any course that was signed online as mine was, was by law required to provide a refund. I was hurried through the part of signing the contract and did not have the chance to read any of it. That should have been a red flag, but I assumed I would have the option to cancel if it wasnt going to be of benefit to me.

  Business Response

  Date: 12/02/2024

  Hello, 
  
  Thank you for taking the time to share your feedback. We deeply value the opportunity to address your concerns and clarify any misunderstandings.
  
  We understand your frustration and regret that the program has not met your expectations thus far. Our course is designed to empower **** shop owners with the tools and strategies needed for sustainable success. However, as you mentioned, you have not completed the course. The full value of the program is realized through completing and implementing all the strategies and learnings provided. We have seen hundreds of testimonials from fellow students who have done so and achieved significant results, and we are confident you can too.
  
  Regarding your concerns about the contract, it is our standard practice to email a copy of the signed agreement to all participants. The contract clearly outlines our no-refund policy, as all materials are delivered upon signing. This ensures immediate access to the comprehensive resources and strategies included in the program.
  
  We have been in communication with you via email to provide additional support and remain committed to your success. We genuinely believe that if you complete the program and implement the steps provided, you will see the value in what we offer.
  
  If you would like further personalized guidance to tailor the course to your specific goals, we are happy to provide that support. Please dont hesitate to reach out so we can continue working together to help you achieve success with your shop.
  
  Thank you for sharing your experience, and we hope to assist you in making meaningful progress moving forward.
  
  Best regards,
  The Dylan Jahraus Team

• Initial Complaint

  Date:10/22/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I enrolled in this online course I barely took any classes I have problems with the bank so I fall behind on payment then they blocked my accessed of a course and they threatening to send my debt to collection. I recently fixing my credit and I won't be paying for a course that I don't have accessed and that doesn't work I'm willing to get and arrangement to the months I enrolled and before I got blocked they can even see that I barely used it. I recently just fixing my credit and I'm lower income person they don't want to settle and just threatening to send my debt to collection of a services that I'm not getting

  Business Response

  Date: 10/24/2024

  Dear valued student, 
  
  Thank you for taking the time to share your feedback. We understand that financial difficulties can arise, and we want to work with you to find a solution that meets your needs while also ensuring fairness for both parties.
  
  I have reviewed your account, and I can confirm that we made several attempts to contact you regarding the missed payments. We understand that you encountered issues with your bank, and we made every effort to notify you in advance that your access would be revoked if the payments were not received. We only remove access to our services after multiple follow-ups to give our customers every opportunity to address their payment situation.
  
  We value your progress and are ready to reinstate your access as soon as the outstanding balance is resolved. We are also open to discussing potential payment arrangements that may better suit your financial situation. Please reach out to our support team directly, and we will work with you to find a way forward.
  
  Thank you again for your feedback, and we look forward to helping you get back on track with your course.
  
  Best regards,
  The Dylan Jahraus Team

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have a problem with my shop on ****,it's closed without any reason and they are not mention why,i believe my shop suspended by error , i verify every things my id and my bank , can you help me reinstate my account

  Business Response

  Date: 10/18/2024

  Dear ******, 
  
  Thank you for bringing your concerns to our attention. However, after reviewing your complaint, it appears there has been a misunderstanding. Our company is not affiliated with ****, and your concerns seem to pertain to issues with ***** platform. Additionally, we have checked our system and do not have any record of you as a customer of our business.
  
  We recommend you reach out to **** directly to resolve the matter with your seller account. If you have any questions related to our services, we are happy to assist.
  
  Thank you for your understanding.
  
  Best regards,
  Dylan Jahraus' Team

• Initial Complaint

  Date:10/12/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  hello can you help to reopen my account on etsy which is suspended, i now that it's closed without any reason ,i contact them but no result

  Business Response

  Date: 10/18/2024

  Dear Lamiuae,
  
  Thank you for bringing your concerns to our attention. However, after reviewing your complaint, it appears there has been a misunderstanding. Our company is not affiliated with ****, and your concerns seem to pertain to issues with ***** platform. Additionally, we have checked our system and do not have any record of you as a customer of our business.
  
  We recommend you reach out to **** directly to resolve the matter with your seller account. If you have any questions related to our services, we are happy to assist.
  
  Thank you for your understanding.
  
  Best regards,
  Dylan Jahraus' Team

• Initial Complaint

  Date:10/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against **** regarding an issue with my seller account. Three months ago, **** closed my account without prior notice. I was selling physical vintage products and had fulfilled all my obligations to buyers. However, after the account closure, **** notified the buyers, urging them to request refunds, even though I had already shipped the items and provided the necessary tracking numbers on *****Unfortunately, several buyers requested refunds, despite the products being shipped. This has resulted in a significant financial loss on my part. Below are the order numbers related to this issue:*** ****** (#**********)***** **** (#**********)*** ******* (#**********)Uvedhna ********* (#**********)Uvedhna ********* (#**********)Hiba ***** (#**********)******** ****** (#**********)***** ******** (#**********)***** **** (#**********)********* (#**********)The tracking numbers for these orders are available on the Etsy platform. I am extremely disappointed with ****'s handling of this situation and demand the return of the funds owed to me, as the products were delivered to the buyers.I respectfully request your assistance in resolving this matter and ensuring I receive the compensation I am due.Thank you for your time and consideration.Sincerely,Mouqef ******** ************************

  Business Response

  Date: 10/11/2024

  Hello, 
  
  Thank you for bringing your concerns to our attention. However, after reviewing your complaint, it appears there has been a misunderstanding. Our company is not affiliated with Etsy, and your concerns seem to pertain to issues with Etsy’s platform. Additionally, we have checked our system and do not have any record of you as a customer of our business.
  
  We recommend you reach out to Etsy directly to resolve the matter with your seller account. If you have any questions related to our services, we are happy to assist.
  
  Thank you for your understanding.
  
  Best regards,
  Dylan Jahraus' Team

• Initial Complaint

  Date:09/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally lodge a complaint regarding the sudden suspension of my Etsy shop. I recently completed the process of opening the shop and paid the necessary fees, yet my account was suspended without any explanation or notification of wrongdoing. I had not even had the opportunity to list any products.I have thoroughly reviewed ****'s policies and believe I have not violated any of the platform's rules. Despite this, my attempts to seek clarification or a reason for the suspension have gone ************* a paying customer and a new business owner, this experience has been extremely frustrating. I kindly request your assistance in investigating this matter and providing a resolution, as I am eager to proceed with my shop and comply with any requirements necessary.I appreciate your attention to this issue and hope for a prompt and fair resolution.Sincerely,*******

  Business Response

  Date: 10/11/2024

  Hello, 
  
  Thank you for bringing your concerns to our attention. However, after reviewing your complaint, it appears there has been a misunderstanding. Our company is not affiliated with Etsy, and your concerns seem to pertain to issues with Etsy’s platform. Additionally, we have checked our system and do not have any record of you as a customer of our business.
  
  We recommend you reach out to Etsy directly to resolve the matter with your seller account. If you have any questions related to our services, we are happy to assist.
  
  Thank you for your understanding.
  
  Best regards,
  Dylan Jahraus' Team

• Initial Complaint

  Date:09/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to share my experience with Dylan Jahraus, the owner of Six Figure Blueprint, to help others avoid falling into the same trap I did.Dylan Jahraus is a well-known scam artist who preys on aspiring entrepreneurs by tricking them into buying her overpriced course.Heres how it works: Dylan Jahraus, a skilled manipulator, entices you with promises of a "life-changing" Etsy guide to build a business. However, she hides the actual price on her website, forcing potential buyers to book a Zoom call where she uses high-pressure tactics to persuade you into making a split-second decision. The guide, priced at an exorbitant $8500 for 12 months (though the price may vary), turns out to be packed with basic information that you can easily find on ******* or other ************** for free.Dylan Jahraus creates a sense of urgency during these calls, insisting that you pay immediately rather than giving you time to think it over. Once youve been drawn in, theres no clear way to get a refund from her website. I had to resort to a chargeback through my bank, and to my dismay, Ive since been sent to collections by her.If you search her name on Reddit, youll find countless testimonials from others who, like me, were manipulated into making a regrettable purchase Dylan. Jahrauss business model is built on exploiting and misleading customers, and its crucial to expose this fraudulent behavior.

  Business Response

  Date: 10/11/2024

  Hello,
  
  Thank you for sharing your feedback. We take all concerns seriously and regret that your experience did not meet your expectations. We’d like to clarify a few points regarding our program and business practices.
  
  Program Value: Our course offers a detailed blueprint designed to help entrepreneurs build successful Etsy businesses. The value includes 15-20 hours of recorded coaching, twice-weekly accountability calls, and lifetime access to two courses, including the updated 2024 version. While each person’s journey varies, our goal is to provide the tools necessary for success.
  
  Sales Process: We understand your concerns. Our pricing and program details are shared during Zoom calls to provide personalized guidance and address questions. This ensures potential students can make informed decisions. We never use high-pressure tactics and encourage thoughtful decision-making.
  
  Refund Policy: As outlined in the contract upon enrollment, we have a no-refund policy once students access the course. This reflects the value delivered immediately. If there was any misunderstanding, we encourage you to reach out for further clarification.
  
  Collections: We understand financial situations can change. We strive to work with students facing challenges and aim to resolve issues together. However, when chargebacks occur without communication, collections may become necessary. We encourage open communication to avoid this and are happy to discuss options to resolve payment issues with care.
  
  We remain committed to helping our students succeed and regret that our program didn’t meet your expectations. Please feel free to reach out if we can assist further.
  
  Best regards,
  Dylan Jahraus' Team

• Initial Complaint

  Date:11/09/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for subscription. After following the rules of their online guides Etsy then terminated my account for not following their rules and regulations correctly which was fair. When I contacted the Team to request a refund of this course because I was no longer able to use Etsy the team said they had suggestions to go against the Etsy terms and conditions to create a new account. This seemed un-ethical and sketchy so I asked for a refund because I wasn't able to use Etsy anymore. They have refused to give me a refund of the product and are not allowing me to cancel the service. I went to my bank to block payments and they then changed their merchant name so they were able to charge my account. Because they did this, I then had to get a new card so they didn't charge me again. The owner of the product proceede to say that this happens to 50% of her students, which means they are getting people to pay for this service, people are then getting kicked out of Etsy and 50% of the students are not getting a refund after following THEIR proto-call. I would like to ask for a refund and cancellation of my service