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Business Profile

Auto Body Shop Equipment

TCP Global

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Body Shop Equipment.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/16/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a gallon of paint from this business (along with the hardener) and when I went to use it several months later I realized that it was lighter than it was supposed to be for the car model it goes on. I contacted the business and the person I spoke with told me to send them pictures showing the problem, which I did (he also talked about sending me colorants to fix the problem). TCP then sent me an email saying they were going to forward the pictures to their paint department and they would get in touch with me, which they never did. I called TCP several days later and was told again that someone from the paint department would contact me, but again no one ever did. Now I'm **** with paint that I can't use because it's lighter than what's on the car it was supposed to go on.

  • Initial Complaint

    Date:12/07/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i was told numerous times my package was on its way when it has been sitting in the same warehouse at the same location and has not moved. TCP has sent me emails stating the package will arrive any day now but they didnt say in which year the package would arrive. i am waiting and my customer is waiting. I have the customers car and cant finish it without the materials. If TCP would have just been honest I wouldnt be in this mess!

  • Initial Complaint

    Date:09/07/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 30th 2024 I got an order of Urethane basecoat, reducer, High solids clear & high solids hardner from their OFFICIAL TCP GLOBAL SITE. Total cost with the 250dollar hazard shipping to ****** was ******cdn. On July 16th 2024 I still had not received my order. I called *** and *** had lost part of it.I emailed customer service at ******************** and told them it was lost. They responded with no it wasnt. COD hadnt been paid. Thats not how CASH ON DELIVERY WORKS. But i paid it anyways. Fast forward 11 days my package still lost. I emailed TCP again. Told them again it was lost. They responded with were filing a claim with ***. So I IMMEDIATELY email them back telling them my vehicle is in peices. I have a family of 4. My wife works 12 hour days at 6am. I have kids under 7 who have to be woken up at 530am. So i can drive my wife to work with the kids. Then take her vehicle for the day and drive the kids to school.I work 20 days straight out of town with 10 days off. If my vehicle isnt painted and put back together. I cant get to work. My wife and my childrens lifes are uprooted and disrupted because of poor customer service. I told ******************** customer service that i want a new item shipped out so itll be here in time or i will be leaving negative reviews and doing a chargeback Its been over 5 days and I have not had a response. Before this they responded within a day. ***** the *** I talked to refused to listen to me when I told them my package was lost. Refused to respond to me to make it right.Import charges were 100. So ******************************************* northern ******. Dont have year round nice weather. I ran out of time I received half my package. black base **************** hardener. No clearcoat. And no ruducer. Which means their not compatable. And I cant use either without my remaining missing shipment. I had to buy new paint/clear elsewhere to paint vehicle by deadline before I head back to work 250+100 for shipping. No full ordr

    Business Response

    Date: 09/16/2024

    Hello 

    Thank you for the inquiry.  Customer was in contact with customer service on 9/9, 2 days after filing date.  Customer was provided a Return Authorization number: 135652.  We will proceed with the refund process to credit back amount of the transaction. 

     

    Thank you

    TCP Global

TCP Global is NOT a BBB Accredited Business.

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