Complaints

This profile includes complaints for Garden Communities's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Garden Communities has 10 locations, listed below.

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  Garden Communities

  9110 Judicial Dr San Diego, CA 92122

• 

  Garden Communities

  8720 Costa Verde Blvd San Diego, CA 92122

• 

  Garden Communities

  5540 Ocean Gate Ln San Diego, CA 92154

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  Garden Communities

  7681 Palmilla Dr San Diego, CA 92122

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  Garden Communities

  8775 Costa Verde Blvd San Diego, CA 92122

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against ************** Apartment in ************************************, managed by Garden Communities **** due to their negligence in handling my property loss and their complete lack of response to my multiple attempts to resolve the matter.Between November 4 and November 8, 2023, the apartment management arranged for maintenance workers, hired through an external vendor, to access my apartment (Unit #***) for balcony repairs. Following this maintenance work, I discovered that my laptop was missing in December 2023.On January 18, 2024, I realized that additional valuables, including gold jewelry, collectible items, commemorative coins, a diamond ring, and a wallet with cash, were also missing. The estimated total value of these losses is $9,000. I promptly filed a police report and notified the apartment management. While my renters insurance covered $2,389, I remain at a financial loss for the rest of my stolen property.On March 8, 2024, I discovered yet another stolen itema Canon 5D **** II camera (worth approximately $2,500)further indicating that the losses were more extensive than initially thought. Given that my apartment was accessed by maintenance personnel hired by the property, I have serious concerns about their background checks and security protocols.Attempts to Resolve the Issue:1. First Email (Sent on 03/09/25) I formally requested compensation for my losses from the apartment management, either through direct reimbursement or a rent deduction. I asked for details regarding the vendors hiring and security procedures. I received no response.2. Follow-Up Email (Sent on 03/13/25) After four business days of silence, I sent a follow-up email urging a response within three additional days, warning of escalation to legal and consumer protection agencies. I still received no response.3. As of today, 8 business days have passed, and they have failed to acknowledge or address my complaint.

• Initial Complaint

  Date:08/24/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/20/2024 one of your contractors hired to clean the pond at your property in ************* (********* palms) exposed himself to me. To be more explicit he pulled out his pebis and started to jack off. Highly disturbed & in distress, I ran up to the front office as I was scared and spoke with ***********************. After I explained my situation oh by the way a young women worker sat there saying anything ***** proceeded to tell me that I MUST CALL THE POLICE, no hey are you okay ? Who is this person nothing . I asked him what is the name of the contractor company he told me he dont know . He told me there is nothing he can do. I cant tell you how defeated I felt. I ran back to my home scared called my fianc . It wasnt until my fianc called the front office ***** decided to do something as in get on his go cart and drive around lost outside. The police finally showed up essentially it was handled. But the part that leave a bad feeling over the whole situation is the reaction of you staff. Why would he not tell me the name of the company? How could you not know who is working on your property? Why is there no immediate recourse or response or protection or procedure in place. I am not the only women who lives here nor child . You all have people you dont know working about women and children who are sexual predators and you are telling me you management team will not and do not do anything or care . That is beyond **** am scared to leave my house! I am paranoid!I cant sleep ( as you can tell this email is at 3am) I do not feel safe I do not feel protected But now I must take on this journey of going to court and facing the sick person who did this to me & now go to therapy BUT I MUST PAY MY RENT ON TIME TO A PLACE THAT DO NOT GIVE A S*** SBOUT THERE TENANTS!? Where is the justice in this company

• Initial Complaint

  Date:03/08/2024

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 6th 2024 I moved out of the Torrey Gardens apartment complex. On January 8th I was notified by the leasing office that there was alleged damaged to the elevator heat sensor caused by the movers I hired. The moving company denied all allegations and a statement provided by the moving company indicated the movers were nowhere near the elevator when the alarm went off and it stopped working. The property management company indicated they had video evidence but they are unwilling to share the video. I have attempted to retrieve the video from them 7 times through multiple avenues. I did not receive any of my deposit back ($600) and was forced to pay $750 for the damage (paid on February 15th). The only reason I paid the invoice is due to them threatening to send the account to collections which in turn would ruin my credit. In fear of that happening I decided to pay. After multiple e-mail correspondences they still will not share any actual evidence. On February 16th I was notified by my renters insurance that the property management company had filed a claim on my behalf without my knowledge or consent. The renters insurance also requested video evidence for the claim, and as of today they have not responded or provided the video. At this time I feel harassed as this has gone on for 9 weeks. They had no authorization to use my renters insurance and now if the claim is approved I will be forced to pay even more money for the deductible.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  During our final walkthrough while we were leaving ******************************************************************* (********** Apartments) at the end of December 2022, we instructed the Garden Communities employee at the apartment to deliver the Security Deposit refund directly to me (*******************************) as I was the one who wrote the check for the funds when we occupied the unit. On January 10, 2023, I received a check in the mail for $3,454.51 for the full refund less the final water bill. However, the check was made payable to another person on the lease who did not participate in paying the security deposit. This did two things 1) created an inability to cash the check as that tenant is still in *********, and we have moved to ******; and 2) delayed our ability to complete a transition/relocation to ***********.Upon notifying the ********** Apartments staff, we were instructed that they no longer had record of us on file and that we must contact the Garden Communities customer service via email, they do not have a phone number for them to be reached. An email was sent to ******************************************** as instructed on 1/10/2023, but was received with an automated email stating a **** delay - no phone number to reach them for issues, and no names signed to the emails.This delay has created a financial hardship and needs to be rectified immediately through the re-issuance of the check to the correct recipient (*******************************) or a wire of funds to our accounts - which can be provided over the phone. I am requesting a phone call on this matter at ************, not just an email - which is very impersonal given the sensitivity of the matter. We had several issues with this management company over the last couple of years while we lived on the property. I would like this to be resolved expeditiously so that we can end this chapter and move on to our next.