Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Oceana Boutique Inn Hotel has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforOceana Boutique Inn Hotel

    Hotels

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    9 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Overview

    This company offers hotel services.

    Business Details

    Location of This Business
    135 Avenida Algodon, San Clemente, CA 92672-4169
    BBB File Opened:
    12/3/2014
    Years in Business:
    10
    Business Started:
    8/4/2013
    Type of Entity:
    Sole Proprietorship
    Additional Contact Information

    Email Addresses

    Industry Tip

    BBB Tip: Traveling soon? Be careful when booking a hotel room

    Customer Complaints

    9 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    03/27/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    My boyfriend and I checked into a hotel on March 10, 2024 and the hotel was completely a mess. There was a used covid test in the drawer, mold and stains all over the bed sheets as if they hadnt been cleaned.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Terri B

    1 star

    09/18/2023

    Management is rude they threaten to have me evicted for asking for the WiFi password which its advertised free wifi bedding was dirty towels were used it has roaches abd building in in a downward slant a/c does not work windows wouldnt open smoke detector was removed and it has a gas heater with a carbon monoxide detector sitting on top of it with out batteries. Mattress cover was filthy as well as the floors. The gard rail for the upstairs has lattice that is not secure a child could fall through. I refused to stay after being threaten to be evicted for asking the security for the pass word at 10:00 pm because the office was closed for the night. The security guard knocked on the door and the man **** came out yelling at me threatening to have me evicted which from the reviews it looks like they abuse their power as management to rip people off. This place is like a trap house and they are renting rooms out that are ***** infested and fire hazards. They did not provide me a safe clean place as advertised I felt anything but safe and the bedding was clean to sleep in the towels were damp with impressions on them from being used. I asked for towels they send me some old miss match towels not sanitary at all not safe at all.

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

    BBB Reports On

    BBB reports on known marketplace practices.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business.