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Business Profile

Laboratory Testing

Natera

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Laboratory Testing.

Complaints

Customer Complaints Summary

  • 781 total complaints in the last 3 years.
  • 296 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2025, I was hit with a $1270 bill from natera for basic blood work I had done at my ************* After going back and forth with them for months on it not being correct on me being charged that ridiculous amount I had my ************ sales *** reach out to me, I was told so submit an application to compassionate care to get my bill lowered, the bill ended up getting lowered to $200. Which is should have been covered but my husband did not want to ruin his credit by not paying the bill so he paid it, on the compassionate care application the amount of income he makes the bill should have been $0, instead of paying $200, talking with multiple Natera ***s about the issue went no where, they are very shady, and very pushy on paying and giving out these ridiculous bills, I feel as though I should not have been charged the $200 my husband paid as their compassionate care application showed us being in the income bracket to pay $0. The $200 was paid in February of 2025.

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