Business ProfileforThe Perfect Rug

The Perfect Rug advertises free shipping and a ******************* at an optional charge of $250. I recently purchased a custom area rug and was advised that because of the size of the carpet, we should purchase the *******************.I called the Perfect Rug and confirmed the description on their website that states that the service is for bringing the carpet into the home, unpacking and installation in the room. My husband is 78 years old so I paid for the *******************.When the carpet was delivered, the man who delivered said he was only permitted to bring the carpet into the house but refused to unwrap or install the carpet. We protested but were at a standstill, so we finally let him leave. My sons came over a couple of days later and unwrapped and unrolled the carpet for us.I complained to the compan;y that I had not received the service that I was charged for and was told that they would only return half. First they claimed that it couldn't be installed because there was furniture in the room - that was untrue. Then they told me that the delivery service would only return half so they could only return half of the cost of the service.Someone from the delivery company called me about a week later and offered to come and install the rug, but it had already been done.