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Business Profile

Building Materials

BorrowLenses.com

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Building Materials.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a ********* Camera on Wednesday, Jan 18 2023order # ********.Find out the sensor had laser damage (tiny pink dots on all pictures). It was showing on certain color of backgrounds and has to zoom in 100% to see those, so I missed it during the 3 day inspection period with this hidden issue. And now it's too late to return or do anything.Called in and asked for proof of their internal test/inspection and grading before shipping. **** told me there was no documentation on test/inspection what so ever.Overall ****** learned, you have to assume there's no inspection on all gears, and no proper grading at all, buy it at your own risk.

  • Initial Complaint

    Date:07/28/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Seller shipped out my item and *** marked as delivered and it seems like *** delivered to the wrong house based on pictures. This camera rental was very important because I have a client that wanted very high quality photos taken this weekend and now I am disappointing my client and I have no camera. The lady on the phone refused to give me a replacement to meet my needs for the weekend and insinuated that I was lying. Very frustrating and unprofessional.

  • Initial Complaint

    Date:06/01/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    BorrowLenses charged me for a rental when they couldnt even get my order on time. Order was supposed to arrive today and wont arrive til tomorrow. This is crucial as I run a business and depended on this order and not fair. I need a refund.

  • Initial Complaint

    Date:04/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a rental camera and photography equipment on Friday, April 14th 2023 from Borrowlenses.com. I received a secondary email with a link over the weekend stated more verification about me was required in which I complied. On Monday, April 17th I called Borrowlenses and I spoke with ******* the supervisor who informed me my account was in "review" and that they would contact me if anything else was needed, I asked if a deposit was needed at the time and ******* said your account is just under review so no deposit. Shortly after they charged me for the full amount of the rental. On Tuesday, April 18th I received a phone call from ******. She claimed that she was doing a follow up and needed further verification. She sent another email and I got it right away. While reading the email I responded verbally about being a professional photographer and was told that I would need to place a $1500 deposit. I informed ****** that I just placed the order, and that I do have a professional photographer who will be using the equipment and that I just placed the order for the group as I am just a director and would not be actually utilizing the equipment, and I then asked her if he had placed the order would a deposit be needed and she replied yes. I requested a full refund, her supervisor and companies controlling officer. I was told that my refund was complete, my order was cancelled and then placed on hold until the call was disconnected. I then received a call back from ******************* whom I explained the situation and he informed me if I responded with an email from our conversation no deposit would've been needed. The contradictions from one employee to another made the experience frustrating. I asked if the photographer places the order would we still be able to get the equipment on the dates we need them. He replied he would not be able to guarantee this. Too many conflicting and unclear answers after taking money from my account. I'm still waiting on my refund.

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