Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/03/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding unethical sales practices I experienced during the recent purchase of a 2025 Honda CR-V Hybrid from Victory Honda of San Bruno dealership on April 7, 2025. The salesperson, Messiah misrepresented key details during the sales process, resulting in an unjustified additional charge of $2,585:Messiah clearly stated that the accessorieswheel locks ($395), clear shield package ($895), and Cardoc Connect app ($1,295)were included in the vehicle's purchase price of $35,105. However, these items were instead added as a separate line item under Cash Price Accessories on the sale contract, increasing the total cost without my knowledge or awareness.These same accessories were listed on the Due Bill as being provided at no additional charge.The Pre-Contract Disclosure for the Cardoc Connect app ($1,295) was never presented or discussed prior to signing the contract; it was only provided and signed as part of the contract **************** interaction and experience with the dealership have been deeply upsetting, especially as I am still in the process of recovering from a traumatic car accident. The result of this unethical conduct has caused me substantial stress, financial burden, and emotional distress.I reached out to the general ****** ***** Hassounand via text, phone call, email and lette) on April 11, he refused to take any action to resolve the issue.

• Initial Complaint

  Date:10/09/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Honda 2023 they told me I needed a cosigner when my friend got there he cosign when he left they put it down as he was a co-owner and when I called and asked about it they said they made it clear I said I wouldnt get in the car without him but I was approved and already picked the car before he got there and told me my monthly was 575 if I put 400 down I gave him 1500 when you called my bank that approved me they said only $290 was given when I asked him where is my money thousand winter maintenance this car was brand new 0 miles how do you have maintenance they also should I pay for DMV fees at five but I was told if I gave him 1500 it would go down to 250 a month and he redid the whole agreement when I left different from the one I left with is different from the one thats there now I even went in with the bank on my phone because they told me to and they stooges treating me like nothing like trashOh also have a 501 C3 nonprofit and he told me I couldnt use my business but then headed down that I was working for my business and when you asked for I asked how it was my down payment giving they say by check and it was all cash its just a lot of fraudulent stuff and there was a little white American guy name **** helping me and when I called and asked the manager says no Im the one that did everything but he did it and they fired the guy that help meThen I got mad when I cut onto everything and shut down my Honda link account so I couldnt pay or do anything

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 06/29/2023 (2 days ago) i purchased a 2020 Honda Accord from Victory Honda of San Bruno. the first incident happened within 24 hours. the key fob battery went dead and rendered the vehicle powerless for an hour until i went to local to my area (******* , **) Honda dealership who provided remedy. the next incident occurred 24 hours later, the vehicle stops while driving stating transmission and brake system failure via dashboard messages. as it was after hours, i had to have vehicle towed to my home. the next morning i called dealership i spoke with service department associate ***** who advised that i the purchaser would be responsible for getting the vehicle back for service department for review. I spoke with ****** regarding arbitration information. At which time he had no knowledge of this information and hung up abruptly without remedy to problem.

• Initial Complaint

  Date:04/27/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mid 2022 I noticed the paint on my 2017 HRV was fading. I reported this to the *** the Victory Honda technician, who took photos and submitted a claim to the warranty department. He told me it will take a couple of months for a response. I called EJ every month to check on the status and he said give it another couple of weeks. Eventually he said the warranty department lost the claim and he would need to submit another claim and that he no longer had the photos and I would need to bring the car back so he can retake the photos, which I did. Supposedly EJ resubmitted the claim to the warranty department and once again it would take a couple of months for a response. Only recently ** said the warranty department denied the claim since the vehicle was in a auto accident. The car was hit on the passenger door not the hood and was repaired be Victory Hondas body shop. ** suggested I speak with ************************* the manager. EJ mentioned only white vehicles had paint issues not silver vehicles. I made numerous attempts to contact ***** in person, via phone, and email. He never responded and refused to see me when I showed up at the dealership. Today I was informed by an employee of Victory Honda that EJ lied and never submitted a claim to the warranty department. He said they would have denied it anyway. I have been given the runaround since 2022 and continuously lied to. And now since their deceit, fraud, misrepresentation, my entire hood has faded as well as other areas of my vehicle. I see no other option but to seek legal advice. Upon my research I discovered there is a complaint filed in the court again this business. I want to make the public aware of what this business has done to me. This experience has and continues to be frustrating!