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Find a Location

Wilson Towing, LLC has 1 locations, listed below.

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    Business ProfileforWilson Towing, LLC

    Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 8 Customer Reviews

    Customer Complaints

    23 complaints closed in last 3 years

    6 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    Location of This Business
    2310 East 3rd Street, San Bernardino, CA 92410-5200
    Years in Business:
    44
    Business Started:
    4/21/1980
    Business Started Locally:
    4/21/1980
    Business Management
    • Mr. John X. Vach, Jr.
    Contact Information

    Principal

    • Mr. John X. Vach, Jr.
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: How to prepare your car for winter

    Customer Complaints

    23 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    12/04/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Resolved
    Wilson's Towing illegally removed my car from my apartment building and then had me pay for taking it back.My car had a Wilson's Towing sticker in the front window visibly displaying the expiration date of 10/18. Meaning my car can be parked there until 10/18.My car was towed by them 10/16 from my parking spot and taken to their tow yard. My parking sticker/permit wasn't expired and clearly said 10/18. Therefore illegally stealing my property and holding it hostage.When I got to their tow yard they told me they cannot release my vehicle, I needed to pay the $426 to get my car out. (The car was only in their yard for 4 hours) I asked why I had to pay if they mistakenly took it. The workers were unprofessional and spoke down to me and said if I wanted my car I would have to pay to get it out and if I don't they would charge me more per day it was in there.I asked for their managers name and they kept saying it's "Manager". They wouldn't provide me with any of their names.I've been reading online and it is evident that this is not the first incidence of them doing this. I would like to get my money back and would really appreciate someone's help with this.
    Read More

    Customer Reviews

    8 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Breeann D

    1 star

    02/23/2024

    If I could leave 0 starts I would. First off every employee there is rude, from on the phone to in person. Second they left my STOLEN vehicle out on the public road, unlocked with all my valuables in it with my broken back window. Didnt even bother to put a bag or anything over my window and it was pouring down rain!!! the whole interior of my car was soaked. you charged me $580 for what, you left my car on an open road, still very easy to be stolen again? They should shut this place down immediately money hungry, worst customer service and they dont even care about your vehicles or valuables. They charged me to park my car OUTSIDE no security nothing to make sure my car didnt get stolen again. Then the lot that they give you directions to go pick up your car is totally wrong had me driving around looking for my car. I feel bad for anybody who gets their car towed by these people. Expect bad customer service with bad attitudes, pay an arm and a leg and then some. charged me for 3 days to hold my car when it was only there for 2?

    Local BBB

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