Business ProfileforSuperior Appliance Repairs

We had Superior Appliance come to our house for the second time in 3 weeks because our washing machine went out. The first time the technician told us that the bearings were going out and needed to be replaced but he thought it would be too expensive, so he was going to recommend that American Home Shield replace the washing machine. We don't hear from the company for 12 business days. We complained to American Home ****** and got no support. Finally the technician came out on 10/5 and told us that the *** wanted him to tell them that we overloaded our washing machine and that is why the bearings went out. I never said that to the technician. These were his words. He was shocked that the parts to repair our washing machine were not ordered. He looked at the machine and now it not only has issues with the bearings but it also has belt issues because it started smoking when we used it 2 weeks ago after the technician said it was ok to continue using it. So when he came out today he said that *** would want to fix the machine instead of replace it. Well the report came back and all the information on the report from *** is false. Superior Appliance submitted false information to ***, they state that the homeowner complained that the tub is busted. We never said that. We said the machine makes loud noises. Then they stated that we misused/abused out machine by overloading the machine. They have never been in my house when I am washing clothes. How would they know if a load has 10 items or 50 items. They wouldn't. They flat out falsified the report so the *** would deny our claim. The technician told us that they would do this!