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Business Profile

Fast Food Restaurants

Sonic Drive-In

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fast Food Restaurants.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, October 21, 2023, I purchased food from the Sonic Drive-In. I ordered several meals. For one of the meals, I paid extra to substitute onion rings for tater tots. When I got home I saw that I did not get my onion rings which I purchased so I immediately called to report. The phone only takes messages so I left a message. I have not received a call yet. I decided to also submit a complaint online to ************************** that handles complaints that evening. I just received a response from my online complaint. This was their response, Dear Valued Guest,Thank you for contacting the Sonic Totline on 10/21/2023 06:53 PM regarding Case number: 231021-001555. At Sonic, we are committed to delivering the best Customer Experience to our customers. Valuable feedback regarding your experience with Sonic Drive-in will help us improve our internal processes and provide better service to you. To complete the survey, please click here. This survey should take about 2-3 minutes to complete. We look forward to your feedback.They did not address my issue. They asked for feedback which of course would be you overcharged me and where is my refund. I understand people make mistakes but there have been no efforts to give me back the money I paid for the substitution. Its less than a dollar but that adds up if this the way they handle overcharges because mistakes do happen and Im sure often at a fast food place. There needs to be a better way to resolve these mishaps other than leave a message or send an email which we will never address.

Sonic Drive-In is NOT a BBB Accredited Business.

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