Business ProfileforLugo Auto Group

I went into this dealership on Saturday February 24th, my husband and I were looking for a gift for his brother. We found a car that we thought would be good. The salesman was very intimidating. He seemed like he wanted to help us. His name is ***. But when we decided to purchase. I was forced to pay the down payment before seeing ANY paperwork. I didnt like that. It was our first buying and didnt think any of it until afterwards. I paid $1500 down by card. After seeing the contract I wasnt feeling okay about purchasing the vehicle. I ended up signing everything, I wasnt happy. The salesman didnt have all the paperwork to complete the purchase. They still needed my documents. The salesman just wanted me money. The vehicle wasnt even for me. I ended up canceling it because I just wasnt happy. My husband and I went the next day to cancel and they didnt want to. They did not want to return my money at all. I wasnt happy and the car wasnt for me. I just wanted a refund because they were rude and they were mocking me. On Monday February 26th, my husband and his brother went to get my money back but they did not want to give it in return. They decided to switch the car with another one but I wasnt happy. I didnt want another car but that is the only option they gave me. They charged me more of a down payment $1000 more for the other one. I only paid $500 more. In total $2000 and the other $500 would be due in 2 weeks. I went to go sign for that offer after work. They needed the insurance and the only proof we had was through PDF. We sent it numerous times to them but they said it wasnt clear as they wanted it. It was already clear. They still gave us the car keys that night. Yesterday March 1st they contacted my cousin due to her being a reference and threatened me by telling her that if I dont send the documents that I already sent that they need the car back. I returned the car to them. I asked for all money back. They said no and kicked me out.