Business ProfileforUltra Truck Works

Sent from my iPhone On Apr 9, 2022, at 3:13 PM, ******************************* <************************> wrote:?Very DISAPPOINTED in customer service and they try to RIP you off just to make money. I took my vehicle in to have the suspension, and everything looked at to see why my tire was sticking out farther than the rest. ***** at the shop told me it was because the leaf spring was bent, and they needed to be replaced to even the tires out. Well, they lied just to make money. I took it in on a morning and we agreed that if they put the new springs on and it didn't cure the problem that they wouldn't charge me the $800 and would put the old ones back on. But, ***** assured me it would fix the problem. I got a call later in the day and ***** told me the tires were all even, vehicle was fixed and new springs were put on. I went to pick up the truck and inspected it before purchasing for the ********* was not fixed. ***** lied to me when he told me it was fixed so I told him and reminded him to put the old springs back on as they promised. This was at 11 am and they told me they couldn't do it and would have to bring it back in because they didn't have time. That also frustrated also me because they should have done it right away after the work was done because it was definitely uneven just by the visual eye then as they promised and because the ***** lied to me about it being fixed when it wasnt. He was very rude about it, didnt apologize and not professional at all to the point where he had me shaking, I was so upset. They also told me I could not leave with the vehicle unless I paid the $800 then they would reimburse me when I returned. I had lost all trust with them by this time so I made them write it on paper that they would reimburse me the whole amount when I bring it back. I brought it back the following week and *****, very short with me and rude. Long story short, they tried to make unnecessary $$ off me(rip off) rude & no room to finish my complaint here.