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Business Profile

Travel Agency

TravelStore

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Travel Agency.

Complaints

This profile includes complaints for TravelStore's headquarters and its corporate-owned locations. To view all corporate locations, see

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TravelStore has 8 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:05/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 2023 we began talks with the Travel Store, *********************************** on travel plans for a Mediterranean Cruise on the Azamara Cruise lines. We booked passage on November 28, 2023 for three adults with two staterooms. Our daughter was traveling with us. Along with the staterooms we selected First Class now referred to as Business Class seating on all aircrafts round trip. We repeatedly confirmed with ********* that each "leg" of the trip would be Business Class seating with seats that would fully recline and had additional leg room. We were also to be met at each "leg" with a wheel chair for my husband. My husband is a 100% disabled Veterans who uses a cane and ****** to move around. Anything less that is necessary seating would greatly affect his comfort and result in extreme pain. We were booked for two fights each way, Flight 8882 from ************* to *******. These seats were as expected, fully reclining seats. Flight 9452 ******* to ******, *****. These seats were coach seats which we were granted two side by side seats. These seats did not recline nor have the necessary leg space. Seat assignments were as followings; 02D, 03D and 03A. The return Flight 0823 *********, ***** to ********, ****** seats were as expected. The next Flight 0765 ********, ****** to ************* were seats which did not recline nor have the necessary leg space. Seat assignments were as followings: 01D, 01F and 02D. This was a 6 1/2 hour flight seating upright.This flight Lufthansa/United/Air Canada flights in business class was $5112 per person. We are requesting a refund for those flights 9452 and 0765 which we not what we paid for.I spoke (email *********) regarding this request and she claims that we were aware of the seating and choose to book anyway. There is no situation inwhich we would have subjective ourselves to this type of seating given my husband's medication condition and limitations. We are requesting a refund for the two flights charged each of us.

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