Business Profile
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USPhoneBook.comThis business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 113 total complaints in the last 3 years.
- 27 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/15/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
USPHONEBOOK.COM listed my personal information on USPHONEBOOK.COM without my permission. I have been trying to contact them to remove my information from their website but they do not respond. I tried to remove my information from their website online as per their instructions on the website, but it does not work. I tried to call them they don't pick up the phone. I need them to remove my information from their website since it is dangerous to my and my family safety and security. Please help me!Business Response
Date: 04/16/2024
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 04/18/2024
I am rejecting this response because:
********************************* has issued a response via email in regards to Complaint ********. He is not satisfied with the business' answer and is requesting further action by the business.
Business Response
Date: 04/19/2024
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to reflect online.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:03/21/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
There was no money involved in any transaction. I have a problem with my personal information linked to my company phone. And my information on this site. The website claims you can opt-out by following their step by step instructions doesnt work, Once you click the opt out button the process stops and you cannot proceed! They provide a number to call which I have called multiple occasions nobody but a nice automated voice, with no working options are available! After multiple emails I did get this response ************************* (US Phone Book)Mar 19, 2024, 09:34 PDT Hello,Unfortunately, we do not have the ability to take phone calls. Please describe the issue that you are encountering so that we can assist you further. So I sent another email request and opt out and explained the situation with no response. I understand people get busy but any legitimate business would have their business running proper to get more business. I feel that this is not a legitimate business and they are jeopardizing and victimizing innocent people. All I want is my info removed from their system which they allegedly provide but dont.Business Response
Date: 03/26/2024
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:03/21/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife and I have attempted to remove our personal information by attempting to submit the Opt Out form which does not work, submit an inquiry directly to USphonebook.com under "Other" and call with no success.Business Response
Date: 03/26/2024
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and am no longer able to locate an active profile for my wife and I on this website.Thank You and to the business for your prompt assistance!
Initial Complaint
Date:03/21/2024
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This website is posting my personal phone numbers and address. I am concerned about my safety.Business Response
Date: 03/26/2024
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:03/14/2024
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They are showing my private information including my age and I tried to opt out using their method and they never removed my information. Part of the process included that I had to check a couple boxes and enter my email which then resulted in Brandyourself.com soliciting me and saying they can help me remove my private info and keep it off if I pay them over $100 per year. I don't really the exact figure maybe it was $129 a year.When I try to call USPhonebook.com to help in this issue the number just gives you options that go nowhere and when I emailed back brandyourself I got no response.Business Response
Date: 03/26/2024
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:03/11/2024
Type:Customer Service IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In a Tell about my problem with the business .. I have utilized the businesses removal of public records from their database a number of times in the last 12 months. However' my (PII) Personal Identifiable Information continues to reappear about every 3 months. In an understanding of the businesses privacy policy for consumers, I am legally certain the business cannot retain certain (PII) information for record keeping purposes to include' residual information and other records.In Statement I am a continued victim of Identity Theft as recognized by federal, state and local law enforcement. I am well within my legal right to have my (PII) permanently removed from the businesses database system.Business Response
Date: 03/12/2024
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 03/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.Initial Complaint
Date:01/31/2024
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've attempted to remove my data from this site today 31 Jan ****. The site USPHONEBOOK.com requires that you use the email they have listed to remove records. However, the email listed is invalid/inaccurate. They require a confirmation email to be sent to "activate" the deletion. Given that the email is invalid, there is no way to complete the deletion of PRIVATE INFORMATION. I've attempted to call the company @ the number they have listed: **************. It is not active. I attempted to send multiple emails to www.usphonebook.com/support. This email generates an auto response looping me back to www.usphonebook.com/opt-out which requires access to an invalid email they have listed for me. Therefore the result is a ************ with my personal data remaining on the public internet displayed by a simple ****** search of my name. I'm certain this is happening to many others who may be aware (or perhaps) unaware of the personal data on the internet by this company and the inability to remove it.Business Response
Date: 02/06/2024
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 02/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
Thank you so much! I looked this morning and my data record has been removed!thank you, thank you!
Initial Complaint
Date:12/28/2023
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I need them to remove my information. The only way to request your information be removed is by entering your email, and agree to their terms. They do not answer the phone at any number they have listed. I also never agreed to ever have these people have my information.Business Response
Date: 12/29/2023
Hello,
We apologize for any inconvenience. Please provide the URL/web address of your profile details page so we can identify your profile.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 01/04/2024
I am rejecting this response because:
******************************************************************************Business Response
Date: 01/09/2024
Hello,
We have submitted your listing for removal, per your request.
Please allow 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:11/26/2023
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I tried removing my information and received a technical problem. Even asked for my email and never sent me one.I did not authorize them to have my information and they need to remove it or I will take further action.Business Response
Date: 12/01/2023
Hello,
We are happy to assist you with the removal of your information from our website.
Please go to the link below and carefully follow the instructions. Make sure you complete the steps involving searching for your record using your phone number, and selecting it for removal.
You will need to click 'Get Details' on your search result to see the 'Remove Record' button.
***********************************************;
If you are a ********** resident and are looking to exercise your right to opt out under the California Consumer Privacy Act (CCPA), please click on the link titled Do Not Sell My Personal Information on the footer of our home page.
For additional information about the removal of your information, please visit our Privacy Policy found at
******************************************
Best regards,
UsPhonebook Customer Support
******************************************
NOTE: USPhoneBook is dedicated to helping you find people and learn more about them in a safe and responsible manner. USPhoneBook is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Initial Complaint
Date:11/20/2023
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
11-20-23 I have tried multiple times to remove my information from their site. I have called, emailed, followed the steps online and have had no success removing it. There is a threat to my family and I do not want our address online. This is a very serious mishandling of information on their part.Business Response
Date: 11/28/2023
Hello,
We have submitted your listing for removal, per your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 11/28/2023
I am rejecting this response because: our information and address is still on their site
*******************************************************************************
Business Response
Date: 12/04/2023
Hello,
We submitted your listing for removal on 11/28/2023 per your request.
It does take 3-5 business days for this to **************.
Note that certain requests may take longer as we verify the identity of the requestor. Ensure that you clear your browser cache and do not click on saved links. Please re-perform the search to verify your request.
Best regards,
US Phone Book Customer Support
NOTE: US Phone Book is dedicated to helping you find people and learn more about them in a safe and responsible manner. US Phone Book is not a ************************* (CRA) as defined by the **** (Fair Credit Reporting Act). This site cannot be used for employment, credit or tenant screening, or any related purpose. To learn more, please visit our Terms of Service and Privacy Policy.Customer Answer
Date: 12/05/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
USPhoneBook.com is NOT a BBB Accredited Business.
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