Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My unit has not had air conditioning for a full month (all of August, 2023) during the hottest weather of the year in excess of 100 degrees on multiple days. This following both air conditioning and heating repeatedly going out for the past year. After reporting the a/c out to both building manager and maintenance a month ago, I have never received a single call from the manager with any updates/information. I have been completely in the dark, with my clientele suffering in a severely over-heated room. Several weeks ago, maintenance informed me it was fixed. It was not. I was then informed it would be fixed the following Friday. It was not. No word from maintenance. Finally, after speaking to the head of maintenance, I received some semblance of an update but the repair was pushed to over a week later. Temperatures in my office were unbearable. On 8/31/23, maintenance texted that the repairmen would need access to my office the next day at 7am and inquired if I would be in the office. Due to the nature of my business making repairs with clients in the room is impossible so I clear the office and am not there when repairs are being made. I suddenly received at text that all repairs were cancelled, blaming me, and referring me to a building manager I was never notified had taken over and for whom I have no contact information. This situation is so appallingly unprofessional, unethical, and legally shady it is absurd. I cannot fathom how a company so poorly run is still in business and do not plan to ever do business with Ethan Conrad Prop. again. Furthermore, this lack of care reflects a complete denial of Ethan Conrad Prop.'s liability for any mishap that occurs to my clientele as a result of a lack of central heating and air. I have old and ailing clients who, after spending an hour or more in a room that has no central a/c are at risk of adverse cardiac, blood pressure, and vertigo events. Simply shameful.

  

  Business Response

  Date: 11/21/2023

  We had some ongoing issues with the **** service at this tenants location.  We had delays in getting parts needed for the necessary repair and then found other issues with the **** unit after making repairs -- which turned into additional parts delays. As soon as we had all the parts, we installed the needed parts and returned the **** unit to operational condition as quickly as we could.  However, the unit failed again shortly thereafter. Due to these **** unit failures, we then made the decision to completely replace the **** unit.  We subsequently installed a new **** unit to service the heating and cooling needs for this tenants location. We apologize for these delays.  We understand it does not help, but these delays were for the most part out of our control. This was complicated by miscommunications relative to the repair scheduling which, again, we apologize for.  We have reached out to discuss this matter with our tenant; we have provided all of the contact information for the appropriate ECP Property Manager; and we will provide the appropriate rent credits for the period of the non-operating **** system.