Complaints

This profile includes complaints for Epic Chevrolet and Cadillac's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Epic Chevrolet and Cadillac

  2449 Fulton Ave Sacramento, CA 95825-0347

  
• 

  Epic Chevrolet and Cadillac

  12640 Auto Mall Cir Folsom, CA 95630-8099

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my 2023 Cadillac CT5 to ************ Cadillac and I cancelled 2 of my contracts the Nomad ***************** plan on 2/14/25 & my GM Protection & prepaid maintenance plan. The cancellation forms said to allow 6-8 weeks for total processing & the finance manager at Epic Chevrolet would issue the refunds for both cancellations. The refund for the Nomad Protection Plan is $4,021.68 & for the *** Protection plan the refund is $2,216.68. I have made numerous phone calls, left voice mails and sent emails with no response from ***** ****** the finance manager.

  Business Response

  Date: 06/13/2025

   

  Please be advised that we have correspondence that the ********* moved and we had sent check to former address as requested. It is since been sent to the new address that was requested and we received correspondence that the person who filed this wife has already received. Here is here message. We have completed everything that was requested.

  Thank you.

  ******

   

  Hi Melody, we received the check and we are very thankful for your help, determination and great detective skills by asking the right questions. You are an asset and I **** **** recognizes your talent. Thanks again.

   

  I traded in my 2023 Cadillac CT5 to Fayetteville Cadillac and I cancelled 2 of my contracts the Nomad tire & protection plan on 2/14/25 & my GM Protection & prepaid maintenance plan. The cancellation forms said to allow 6-8 weeks for total processing & the finance manager at Epic Chevrolet would issue the refunds for both cancellations. The refund for the Nomad Protection Plan is $4,021.68 & for the *** Protection plan the refund is $2,216.68. I have made numerous phone calls, left voice mails and sent emails with no response from ***** ****** the finance manager.

  Customer Answer

  Date: 06/17/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:05/11/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in another city in northern **********. It took me a total of 4 hours to arrive to the dealership in sacremento **********. I was first contacted via text messenger from a women representing the dealership. the reference came from a online car saler platform Car Guros. I did not contact the dealership Directly for the initial communication. The text message identified themselves as a sales person from the dealership asking if I was still interested in the *** 330e vehicle because it's still available. I said maybe. the person ask what was the reason for my delay in purchasing a vehicle. I said I would like to have more money down for a better experience. The person said what's your credit score. The person said the credit score is not a problem. Waiting until the Fall, the car might not be there. I sent in my information to look at my credit report. Was told not a problem. When can I cone and get the vehicle. I said in two days. At first it was good. I told them that I would be using a state program to use as a down payment. That was okay. Then I was told that there was a recall in the vehicle that it would take some time to correct. But I should come over for the paper work so no other customer could not buy vehicle. They needed a " a wet signature) due to fraud. So the sale needed for me to sign documents in person not a e signature. The sales person even pictures If their pets. I agreed to I travel to the dealership with the understanding of signing a contract to buy even with the recall knowing once corrected the car is mine. At no time during my travel to get there did they say that there was issues. I arrive and was told that didn't recognize the sales person who made the deal. But they knew of the deal. Was told the engine blew. Was told my credit was no longer good. But it was good for another vehicle. They said they didn't know the person who made the deal, but they had all of my information about the deal. I saved all contact info we had!

  Business Response

  Date: 06/13/2025

   

  We certainly can unsubscribe Mr. ***** frustration however the vehicle had a concern, and we decided it was best not to sell to Mr. ***** as there was a concern with vehicle engine light that we could not correct.The vehicle was sent to a wholesale auction. Mr.***** was in contact with our sales associate and was made aware of that. We certainly apologize if  Mr.***** invested some time and money into making a trip here and as goodwill gesture I would be willing to reimburse for his trip expenses.Also if in the future Mr.***** would please not use profanity during his communications with our team members that would be greatly appreciated.I have attached text message from Mr.*****.

  Thank you.

  ****** J ****

  General Manager

   

   

   

   

   

  Customers Statement of the Problem:
  I live in another city in northern **********. It took me a total of 4 hours to arrive to the dealership in sacremento **********. I was first contacted via text messenger from a women representing the dealership. the reference came from a online car saler platform Car Guros. I did not contact the dealership Directly for the initial communication. The text message identified themselves as a sales person from the dealership asking if I was still interested in the *** 330e vehicle because it's still available. I said maybe. the person ask what was the reason for my delay in purchasing a vehicle. I said I would like to have more money down for a better experience. The person said what's your credit score. The person said the credit score is not a problem. Waiting until the Fall, the car might not be there. I sent in my information to look at my credit report. Was told not a problem. When can I cone and get the vehicle. I said in two days. At first it was good. I told them that I would be using a state program to use as a down payment. That was okay. Then I was told that there was a recall in the vehicle that it would take some time to correct. But I should come over for the paper work so no other customer could not buy vehicle. They needed a " a wet signature) due to fraud. So the sale needed for me to sign documents in person not a e signature. The sales person even pictures If their pets. I agreed to I travel to the dealership with the understanding of signing a contract to buy even with the recall knowing once corrected the car is mine. At no time during my travel to get there did they say that there was issues. I arrive and was told that didn't recognize the sales person who made the deal. But they knew of the deal. Was told the engine blew. Was told my credit was no longer good. But it was good for another vehicle. They said they didn't know the person who made the deal, but they had all of my information about the deal. I saved all contact info we had!

  Customer Answer

  Date: 06/18/2025

  I am rejecting this response because: at no point in my travels did they say the vehicle had a issues. No one called nor texted me about a blown engine until I challenged their recall excuse. The last salesman said to me" I would not have treated you this way:. Additionally,  they had contracts at the ready for cars I did not want nor requested to to buy. I have the text messages from the two days conversation with one of the sales person. She stated that if "the car is not ready when I arrived at dealership, she would arraigned to have it shipped to me in *************. At no point did she say that there was a blown engine. I will forward the text messages, the voice mail from them, and the email I recieved from the sales person who no one knew about at the dealership to the county district attorney to see if all the communication was a bait and switch, which is illegal in the state of **********. Do I send you the communications of the text messages? Along with the messages I recieved from the dealership post my visit? It's two days of communication about how ready the vehicle will be when I get there. The sales person included pictures of her dogs to attempt to close the sale. I have those pictures as well. 
  

  Business Response

  Date: 06/22/2025

  Thank you for the follow-up. Not sure what "rejecting this response means" ? As it is a response and it was received. As stated previous "if  Mr. ***** invested some time and money into making a trip here and as goodwill gesture I would be willing to reimburse for his trip expenses .Also if in the future Mr. ***** would please not use profanity during his communications with our team members that would be greatly appreciated. I have attached text message from Mr. *****. If Mr. ***** would provide receipts for his trip as long as they are reasonable as stated previously as a good will gesture we will reimburse Mr. ***** for those expenses.

  As it relates to "Correction to the Credit Report" we do not have access, ability or authority to make any changes to anyone's credit report. Mr. ***** would have to dispute any concerns he has with his credit report and we would receive correspondence from the ********************** as to the validity to any action that was taken on behalf of the dealership. Mr. ***** can dispute any issues he may be concerned about on his credit report.

  Lastly, due to the nature of how Mr. ***** spoke to our team members ,we would like to do this through the BBB Agency as some of the team members are concerned due to the way Mr. ***** spoke to them.

  Please upload any receipts that Mr.***** is looking to be reimbursed for.

  Thank you.

  ****** Bala 

  General Manager

   

• Initial Complaint

  Date:04/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 8, 2025 I went to Epic Chevrolet to purchase a 2024 Chevrolet Silverado 1500 ZR2. I am recovering from four spinal surgeries so I cannot climb under a vehicle and inspect it. I looked the vehicle over and decided to go forward with purchase. I gave the dealership $3000 and signed the deal. I signed all the paperwork that day and I was giving them $55,000 cash in the deal that had to be in the form of a cashiers check for the $52,000 on February 10th. Totaling $61,000 includinv my trade it of a 2021 Silverado *************************************************************** ******, Ca on February 10th. When the delivery driver met me with my new truck on Feb 10th in the afternoon. I noticed damage on the truck and the delivery driver called the dealership about it. They replied with "oh well." I have tried several time to call the sales manager and they wont reply. They presented me with a clean Carfax when I was signing for the deal. I contacted the ***** bodyshop in my town and it cost me $2400 to fix the damage. Epic Chevrolet damaged the truck over the weekend and did a shoddy repair to hide the damage before they delivered the truck to me. I have photos of when I signed for the truck and when the delivery driver dropped it off.

  Business Response

  Date: 06/13/2025

  Thank you for reaching out with your concern. Please see the attached CARFAX History report. There is nothing indicating that there was any history of damage to the vehicle while it was in our possession. The vehicle was sold as used and it was represented as Used Vehicle and sold as a Used Vehicle. We have no way of knowing the vehicle history once it was out of our possession and in the possession of Mr. ******************* appreciate Mr.********* ********* however I have nothing to suggest any cosmetic damage was done to the vehicle while it was in our possession.

  ****** J ****

  General Manager

   

  On February 8, 2025 I went to Epic Chevrolet to purchase a 2024 Chevrolet Silverado 1500 ZR2. I am recovering from four spinal surgeries so I cannot climb under a vehicle and inspect it. I looked the vehicle over and decided to go forward with purchase. I gave the dealership $3000 and signed the deal. I signed all the paperwork that day and I was giving them $55,000 cash in the deal that had to be in the form of a cashiers check for the $52,000 on February 10th. Totaling $61,000 includinv my trade it of a 2021 Silverado *************************************************************** ******, Ca on February 10th. When the delivery driver met me with my new truck on Feb 10th in the afternoon. I noticed damage on the truck and the delivery driver called the dealership about it. They replied with "oh well." I have tried several time to call the sales manager and they wont reply. They presented me with a clean Carfax when I was signing for the deal. I contacted the ***** bodyshop in my town and it cost me $2400 to fix the damage. Epic Chevrolet damaged the truck over the weekend and did a shoddy repair to hide the damage before they delivered the truck to me. I have photos of when I signed for the truck and when the delivery driver dropped it off.

  Customer Answer

  Date: 06/16/2025

  I am rejecting this response because: The photos I sent show the vehicle on the vehicle on the date of Feb 8, 2025 and it was purchased. But it was not delivered to me until Feb 11, 2025 and it was retained by Epic Chevrolet. Epic Chevrolet then a few days later delivered the vehicle with damage on the rear panel shown in the photo. I had not even taken delivery of the vehicle. The vehicle damage was not in my possession prior to the delivery on Feb 11, 2025.
  

  Business Response

  Date: 06/22/2025

  
  After further review with the management team that was here at the time, they stated that ************ accompanied by someone else was at the dealership for several hours looking over the vehicle and inspected it thoroughly prior to making the deal.Based on the additional information I was given our decision is final.

  Sincerely,

  ****** J ****

  General Manager

• Initial Complaint

  Date:01/06/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been at Epic Chevrolet since November 24th 2024. My insurance has told me that my car is going through a manufacturing defect and I demand that they take the car back and give me the value of the car so I can be out of my car loan.

  Customer Answer

  Date: 01/10/2025

  This is my service bill from epic I had taken my car in to be serviced by them in November.

  Business Response

  Date: 01/10/2025

  Tell us why here...Hi ******,
  I understand that you're feeling upset, and I want to clarify a few things. Our records indicate that we made several attempts to contact you over the past 30 days to obtain your permission for the necessary repairs on your vehicle. While it's true that your vehicle has water damage, we reached out to ************** to seek goodwill assistance on your behalf.
  As you're aware, your vehicle has been out of warranty for over a year, but we successfully secured $700.00 in goodwill from ************** to help with your repairs. Regarding your vehicle's purchase from the manufacturer, I don't have any information about that.
  Concerning your request for a refund, Im a bit confused since you did not purchase the vehicle from us. We are committed to helping you get your vehicle into the best condition possible, but unfortunately, we cannot issue any refunds.
  Thank you for your understanding, and were here to assist you further.

  Customer Answer

  Date: 01/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:12/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested that my data be deleted by this company. After two years and multiple times contacting them I still receive junk mail.

  Business Response

  Date: 12/29/2024

  *******, I have received your request to have your information removed. We are now under new ownership. I will make sure we remove your information from our customer database. Should you have any issues moving forward please reach don't hesitate to reach out. 

  Customer Answer

  Date: 01/05/2025

  I am rejecting this response because: Everytime I contact them they have a different story. I do not believe that my personal information has been deleted and I am still recieving junk mail.
  

  Business Response

  Date: 01/07/2025

  We no longer have any addresses on file for this name. That includes email. The phone number has also been changed. These changes have been made per the request when we received the BBB complaint. 

  Customer Answer

  Date: 01/08/2025

  I am rejecting this response because: I looked into it and the general manager has not changed during the three years Ive been trying to resolve this. I have spoken directly with 
  ****** ****** on multiple occasions and he has disregarded my request to delete my information. This is the person that gives me a new excuse each time I speak with him. This is a violation of my privacy and California consumer privacy laws. He has lied about deleting my information and the company has not adhered to privacy laws which is why I do not accept this latest excuse.
  

  Business Response

  Date: 01/09/2025

  Ms **** the information you have provided is incorrect. I have not been here three years. In fact, the one-year anniversary has just passed. I understand your issue and we have no intentions to reach out to you for any reason. If you feel as if this has been the case for the last three years that is just not the case. As far as speaking with me I don't recall however, if you would like to have a conversation I would take your call. I want to make sure you know that it has not been me communication with you over the last three years. Your information has been altered and erased from our system. 

• Initial Complaint

  Date:11/28/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a different car that I drove, its so different that the model they gave me doesnt have cruise control. They sold me higher price model with less extras .They asked for 2000 USD down payment but didnt discount the payment from amount financed with bank .

  Business Response

  Date: 12/02/2024

  
  ****, Im not sure I fully understand your complaint. Allow me to clarify the situation. Initially, you drove the Blue Colorado and were happy with it. However, after your son expressed a preference for a red vehicle and your wife mentioned how upset your son was, you decided to switch to a different color. Despite our repeated requests for you to test drive the truck, you declined. Your exact words were, "Its a new truck; Im sure it drives fine." The following day, you called in asking about the cruise control. Id also like to remind you that we agreed to install the cruise control at no cost to you.

  As for the contract, it clearly shows the down payment you made. Were more than happy to review the paperwork with you if needed. To summarize, you switched vehicles to accommodate your son, but declined our request for a test drive of the new truck. You then called in the next day about the cruise control, and we agreed to install it at no charge. If you have any further questions, please dont hesitate to reach out. Thank you! 

  
  

  Customer Answer

  Date: 12/03/2024

  I am rejecting this response because: for starters it wasnt a blue Colorado !!! 
  i It was a gray colorando priced in ****** with all the extras,.
  my son asked for a red truck , and ******* told me they had a red one but its more expensive model , I told him at that time if he sells me the red pickup truck for ****** I can adjust my budget, he left for more than 45 min were he was supposed to be talking to the manager etc then he returned with the page saying ********* , he told me just sign and the car is urs, I supposed the price was ****** and after 2000 down pay I even made with a credit card to lower the price to ****** . Then after a few minutes the red pickup truck was taken to be washed and filled with gas , when the car was brought back he told me go and drive it , and yes I told him , I already drove the gray one that its ****** the ****** would drive better !!! But I saw some thing different on the red truck and told him , I dont see parking sensors not even on the front part of the car , he told me , your buying the highest price truck so the sensors are hidden to the view for better design , by this time it was night , the we signed the papers , swipe the card for 2000 and I left driving to *************, when I entered the highway started searching for cruise control and didnt find it, then I assume again this could not be happening , I am buying a new car in the ************* Its supposed to have cruise control so I wait until I arrive home and started parking then realize the car had no sensors too. 

  Its simple a ****** pick up truck definitely would be better than a ****** pick up .

  They red truck ( mine ) looks like the basic model only with great wheels.

  next day I immediately call ******* and drove the car and tell them I dont want this car because its a different model that you offer. One guy appeared told me that ******* was on vacation and that he can take care of me and offer me to install the cruise control and give me the mats, because he cannot change the car at the time, I just want for the record to everybody to know that that day the car only had 100 miles at the time.

  he told me in no more than seven days we will call you and install the cruise control and give you the mats, and I can assure you that the $2000 will be deduct from the price of your car.

  its been more than 20 days, I still waiting for the cruise control and the mats, and still today own the bank $******.

   

  Business Response

  Date: 01/09/2025

  Mr. ***** I understand your frustration. I just wanted to remind you that the vehicle you originally agreed to purchase was changed at your request. When your son got upset and you decided to allow him to select the vehicle that you purchased. We asked you to test drive the vehicle and you refused saying "They all drive the same". The paper you have included in this complaint is NOT a contract. It is also in reference before you changed your mind. I know you may have been frustrated when you allowed your son to select the vehicle that ultimately you would be paying for, which is why we installed the cruise control on the Red vehicle at no charge. We also gave you mats of your choice at no charge as well. We hope this gesture of good will serves as a testament of our commitment to doing what we can to solve any issues you incurred. 

  Customer Answer

  Date: 01/10/2025

  I am rejecting this response because:.

  Cruise control installed in the vehicle its not the accurate for this model, I Thought When You offer the Cruise Control It Was The Chevrolet original Cruise Control not a old 90s model hard to use , de Floor Mats were included in the price of the car, I am attaching photographs of the cruise control installed and sticker with floor mats prices are included . 
  And gets about the 2000 USD charged in my credit card and not deducted from total price of car ? 

  
  

  Business Response

  Date: 01/29/2025

  Mr ***** we have fulfilled everything in which we have said we would do at no cost to you. Unfortunately every effort we have made to make you happy has not met your standards. It is with the most sincerest regret that we have done all that we feel is within our power to address your concern. I will remind you again the vehicle you ultimately decided to purchase was with your permission picked out by your son because of the color. Even after this we accommodated you with multiple items at no charge to you. I have included a copy of your contract that shows your down payment . 

• Initial Complaint

  Date:09/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/14/24 I went into the Epic Dealership to test drive a 2022 Chevrolet Trailblazer. I liked the car and signed the papers but there was an issue with the shark fin antenna cover and I was told they would not have it fixed until the next day. I left the car waiting for the repair and the *** paperwork would be completed when I picked up the car. I looked online to find that the car I just purchased was now advertised at the dealership website for $21,679.00. The papers were written for $24,495.00 a difference of $2,816.00 less. I called the dealership and they said that that was a mistake and offered no help. I called back and spoke with ** ****** sales manager. He said he would give me $500 credit and a set of car mats for the car. To this day I have no credit and no car mats. How can a business offer one price when the sale is made and a different price on their website? Im very upset because I cannot return the car to get my money back and I feel I deserve a refund of the difference I paid same day as the car was advertised please help!

  Business Response

  Date: 10/11/2024

  Tell us why
  Subject: Clarification Regarding Your *********************************** the time of your purchase, the listed price was indeed $24,495.00. Unfortunately, the price was mistakenly adjusted after your deal was finalized. Im a bit at a loss for words, as your letter mentions a lack of assistance; however, you and our sales manager, **, agreed that we would cover your first payment of $457.46 and provide you with the difference of $42.54, which you have received via check. In addition we ogreed to provide you with a set of floormats at no additional cost. 
  We have attempted to contact you multiple times regarding your floor mats but have only reached your voicemail. I personally tried to call you today as well, with the same outcome. Your check for $457.46 was issued on 09/23/24 and mailed on 10/09/2024, which is still more than 14 days before your first payment is due.
  It appears that youve been in ongoing communication with **, as he shared a text conversation where you inquired about the mats and he confirmed they were available for pickup.
  Please dont hesitate to reach out if you have any further questions.

  Customer Answer

  Date: 10/13/2024

  I am rejecting this response because:

  I have not received the payment of $500.00 promised. I do not believe that they are sincere and intend to pay. I have only received part of the original amount promise. I picked up the floor mats yesterday. 

  
  

  Business Response

  Date: 10/15/2024

  ******* if you would like I will forward you a copy of the check we sent to your bank. I have enclosed the copy of the check we sent to the bank. I will also remind you that your payment is not due for approximately two weeks. The last thing I will add is it appears that we have done everything else that we said we would. I would like to think that you would take that as we keep the word we give to our customers. It would not prove fruitful too us to make promises we have no intentions of keeping. Should you have any other questions please let us know. 

  Customer Answer

  Date: 10/18/2024

  I am rejecting this response because:

  The dealership sent a seemingly unsigned check for $457.46 on 9/23/24 to the wrong address!   There was a check sent in the mail to me for $42.54, the difference to make up $500.00. There was no reason not to compensate me immediately and directly. The cost difference between the advertised price of the vehicle on the website on the same day as the sale was made was $21,679.00. The price I was charged was $24,495! I believe I should pay the lowest advertised price, not $2,816.00 more. I do not accept $500.00 plus car mats as a fair compensation I am asking for $2773.46. 

  
  

• Initial Complaint

  Date:08/16/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 22, 2022 we purchased a brand new 2023 ***** Trailblazer from Epic Chevrolet **************************************************************. Because we are seniors and my husband has a degenerative disease we also elected to purchase the platinum level service contract of 84 months or ****** miles for $3,462.00.On April 18, 2024 we traded the ***** Trailblazer in for a ***** Colorado truck. The Trailblazer had ****** miles on it and the service contract was never used. Our request for a refund on the unused portion of the service contract was submitted and we were advised that a $2,742 check payable to us would be sent in ***** days. In June of 2024 I began trying to reach the finance manager, *********************, who had filed our refund request. He nearly always responded with polite apologies and explanations about being short staffed and how accounting was impossible to get in touch with because a single employee was handling two dealerships. There was never any resolution.In July 2024 I received a return call from ********************* who had taken over as finance manager. He assured me he would look into it and apologized for the delay. When he did call back he said he had been able to research this refund request and found that the check had been mailed to the dealership some time ago (possibly late May - ). He promised he would get it resolved.In August 2024 I asked my husband to try and handle this and get our refund. I was out of patience and wondered if a man dealing with a car dealership might be more effective. He has spoken with ********************* twice this month-the last conversation on or about August 6. He was promised the the issue had been resolved and the check would be mailed that day. The following two calls have not been returned and no check has been received.

• Initial Complaint

  Date:06/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1/20/2020

  Business Response

  Date: 07/01/2024

  Mr. ******************* I would like to take care of any issues you have. Could you please be more specific in the problems you have? You may contact me direct or through the BBB's portal. I look forward to hearing from you soon thank you. 

  Customer Answer

  Date: 07/09/2024

  I am rejecting this response because:

  I BOUGHT THE CHEVROLET   SILVERADO 1500 FROM FOLSOM LAKE ***** WITH UNDER  *****. MILES ON IT. I TOOK IT TO THE NEAREST. CHEVROLET DEALERSHIP. WHICH IS EPIC CHEVROLET.   BECAUSE I HAVE  FACTORY WARRANTY    THEY NEVER FIXED THE PROBLEM EVEN WHEN I POINTED IT OUT INSTEAD.  WHEN THE WARRANTY RAN OUT A FEW YEARS  LATER. THEY. SAID OH YES. IT  DOES HAVE A PROBLEM BUT YOUR WARRANTY HAS  EXPIRED. YOU NEED TO PAY FOR IT BUT I. TOOK IT.  TO THE SAME DEALERSHIP THREE. TIMES I HAVE. PAPERWORK.  DATES AND TIME.   AND ALSO TOOK. IT. TO *********** ***** THEN THEY TOLD ME GO ACCROSS THE STREET TO. THE CHEVROLET. DEALERSHIP. I DID. SAME THING.

  Business Response

  Date: 07/10/2024

  ***** would like to set up a meeting with you. I would personally like to view all of your paperwork and go over what your options are. My number is **************. Feel free to reach out to me to set up an appointment. 

  Customer Answer

  Date: 07/11/2024

  I am rejecting this response because: They did not respond  to my complaint they said they are too busy 
  

• Initial Complaint

  Date:05/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/27/24 is the day I brought my vehicle to the dealership to trade in for a vehicle they had on their lot. My vehicle was worth more than the trade so they owe me money. I was told that the accounting person would be in on Monday and I should have my check by Friday. It is now 5/9/24 and after many emails to my sales person and a phone call with the finance person who did all the paperwork- no one can tell me where my check is or when it was issued or when it was mailed.In addition, it was not until I was in the car to leave that the sales person tells me they only have one key to the vehicle and that the previous owner still has the second key. I have tried to call the accounting department, no one answers the phone and there is no voicemail system.

  Business Response

  Date: 05/09/2024

  ****************, I want to extend my sincerest apologies for the experience you've had with us. Following our discussion today, May 9th, 2024, I can confirm that your check was dispatched on May 7th, 2024. I understand it *** be disappointing that it was sent via regular mail rather than next day air, as is our standard procedure for all mailed checks. I regret any confusion regarding the timing and process that *** have arisen. We are committed to making necessary adjustments to enhance our service for you and all our customers in the future. As I mentioned earlier, please don't hesitate to contact me if you haven't received your check within the next day or so.