Reviews

Review Details

• Review fromDanny H

  Date: 08/27/2024

  1 star
  This review is based on decades of experience with Capital City Honda. All I can say is buyer beware. Our family moved to ******* in the mid-1970's and over the years purchased four cars from this dealership. Questionable business practices have given us no choice but to avoid them. At one point, my elderly parents were given lowball offers for their used cars. I'm talking less than 1/3 of trade in value that raised huge redflags around how they deal with elderly customers. Then my parents, who brought their cars in for service every ***** miles, were charged for unnecessary service repairs. My parents eventually took their cars to an independent mechanic instead - a former Honda employee - who told us charging for unnecessary services was commonplace there. I have personally dealt with rude and manipulative salespeople at Capital City that left me shaking my head as I left the dealership. After four decades as a marketing executive, all I can say is be very, very careful with this dealership.
  

  Capital City Honda

  Date: 08/28/2024

  "This review is not supposed to be directed toward our company, we are located in ********************* and this customer is referring to ************ **************** located in the state of **********. Same name, spelled differently, and not associated with us at all."

• Review fromJuan A

  Date: 10/18/2023

  1 star
  Bunch of professional scammers I just bought a used Lexus a month ago n I already have to pay ****for new axel and tmps sensor and it's not covered on the warranty because I violated time constraints when I even showed the my appointment before the expiration date and was rejected because the used car mechanic was not working that day now that he is working I've passed the month on warranty.ridiculous

• Review fromJohn M

  Date: 10/13/2023

  2 stars
  The service department has always ran behind schedule, but they do a good job. **************** is full of misleading sales reps and managers that pretend to care. Maybe not all, ****** seemed like she cared. I've purchased New when it was *** Rapton. I had a wonderful buying experience. This time around its now owned by Cap city. I just recently tried to purchase New and the sales team tried to convince me to buy an overpriced used vehicle. They then tried to severely low ball my trade. Then their manager reached out in a "pretend" caring email in which I replied to and they never got back to me. Good Luck Cap City. Buyers beware.

• Review fromJenifer T

  Date: 09/28/2023

  1 star
  I took my Pilot to Capital City Honda, I have been going there since it was Mel Rapton Honda. I always received great service. I brought my Pilot in a few months ago to find out my AC wasnt working and would it need to be replaced. Warranty covered the entire service (7k) Service Tech explained that the parts were on back order and that it would be awhile since they had no timeline on when they would be in stock. I called a couple of times during the summer and was told not to worry they will call no one did. I called in Aug and parts **** was shocked no one called. Confirmed all parts scheduled service for Thursday was told all was good on Thursday they need to finish a few things so needed til Friday. Friday came and not a returned call back I called over 10 times and not once did I get called back. They kept my car with no update. Saturday was the same finally I was told they were missing a part and had to find one. Called several more times finally was told found the part but will need it until Monday. 5 days with out a car, no call backs nothing. Manage never called either. In total I called probably ***** times. I can pull my call log. Around noon Monday I received the video text saying my car was finished and no other issues found. I called multiple times just wanting to get my car and was harshly told they still needed it to finish things up. I would understand this if they actually did car washes or a detail for the mere fact of how poorly I was treated for FIVE days. But nothing. Finally was able to get car around 3.:00 Monday. Not an apology nothing. I can't beleive you treat customers this way. Your service is terrible and keeping someone's car and not letting them know anything is unacceptable. Do better. With out customers you wouldn't have a business.

• Review fromMarcus M

  Date: 06/30/2023

  1 star
  Worst customer service and repairs done don't go you will be getting your car services every few months fixing everything don't ever do business with this dealership

• Review fromAutumn F

  Date: 06/08/2023

  1 star
  I'm so angry and thoroughly disappointed. We have been customers at *** Rapton for two decades and I've always really appreciated their friendly customer service. I also really liked having all my records in one place... and I trusted them to be straight with me. But I've noticed a significant change in service since the dealership changed ownership in 2021. The service guys are still friendly, but it seems they've been instructed to squeeze every ***** out of their client base. I was told during a routine oil change that I needed to replace two "bushings" (control arms) in my suspension, plus a wheel alignment. Only one control arm was supposedly "torn", but I was told they should be replaced in pairs. They wanted $1,400. I was close to giving them a green light (because of established trust) but since the price was so high I opted for a second opinion. A local garage took a close look (without charging me a cent) and told me that my control arms are fine... completely solid. WTF Capital City??!! I'm SO glad I didn't just blindly turn over $1400!! And I can't help but feel like being a woman factored into the attempted deceit. I feel played, and Capital City has lost a long-time customer.

• Review fromKassidy L

  Date: 03/16/2023

  1 star
  I dropped my car off to capital city honda on **************** for repair work. They found above and beyond a lot of work to be done on my car. Prices kept changing, repairs were not done correctly, and my car that I use on an everyday basis to take my 2 year old son to chemo is now not starting, and making the same noises as before. I have called and called capital city honda, Ive tried to have them fix the repairs and they have directed me to multiple people that cannot help this situation. *** tried contacting the manager and he will not call me back. Its been 4 days of riding a bus to take my child to his chemo appointments! I am now filing a complaint with the courts to reimburse my 2000$ I put into my car or fix my car!! I do not trust this place and will never ever do this again with capital city honda.