Complaints

This profile includes complaints for BoaVida Communities LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BoaVida Communities LLC

  1910 Terracina Dr Sacramento, CA 95834-2454

• 

  BoaVida Communities LLC

  695 E Greg St Spc 56 Sparks, NV 89431-6571

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/11/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/3/25 My landlord suddenly thought I hadn't renewed my Mobile Home lease at ******* in **********, **** when it renewed 9/1/24. I sent them a copy, but they said they didn't received it by mail. I had no way to see if I had signed online (like I usually do), I was dropped of a copy of the forms to sign on Thurs and told if I didn't return them by Friday, I would be charged the month to month rate. Then ****** ****** found the lease signed online and she was totally wrong about the whole lease renewal. Then I received another email stating that they hadn't been charging me enough and that it was my responsibility to call them to correct it. I am on automatic withdrawal and I received bills monthly (wrong amount billed). The amount billed was the amount paid for 5 months after I signed the lease. She told me I should have known since the correct amount was in the lease. ****** says I owe $270 to catch up. I asked to speak to a manager about it and she knocked off $135. She has been kind off nasty about it by saying if I was overbilled I surely would have called about that. She admitted that her and the person in charge of billing had only been there for a few months, so she cant even talk to the people in charge back in Sept 24. Since I received a bill for the amount paid for 5 months I cannot see how any of this is my fault. BoaVida is clearly the one who screwed up.

  Business Response

  Date: 02/13/2025

  Beulahs MHP acknowledges this complaint and is disappointed that the resident chose to file it instead of responding to the reasonable compromise we communicated to her on February 3, 2025.

  The resident signed a lease renewal effective September 1, 2024, which clearly states both the monthly and yearly rent amounts due. She also actively selected a specific lease option at a higher rate,confirming her full awareness of the correct amount due each month.

  Due to an internal billing error, the system mistakenly charged the prior lease rate for several months. Once identified, we promptly contacted the resident to discuss a resolution. Despite the lease legally entitling us to collect the full amount owed, we offered to cover half of the missed difference as a goodwill gesture and allow payments to be made over time if needed.

  Breakdown of the Resolution Offered:
  Amount due per the signed agreement:  $270
  Beulahs discount offer:  $135
  Net amount due:  $135

  Rather than engage in direct communication, the resident refused to acknowledge this reasonable offer and instead chose to file a complaint. If the resident wishes to contest her agreement, we are happy to discuss next steps, including the possibility of voiding the agreement if appropriate.

  We strive to work with residents in good faith and encourage direct communication to resolve concerns.

  Customer Answer

  Date: 02/13/2025

  Bottom line is that they didn't follow their own lease, twice, and it cost them money.  As it should.

  5 months of billing that contradictsthe lease and charging me $3 a month to mandatory receive, sounds like lease writers fault. No opting out of knowing how much you owe that month. That's what was paid so I had a $0 balance. Bills are provided.

  As far as I'm concerned, it's their internal training problem since their ex employees didn't do their job.  Accusing me of not keeping track of their employees competence isn't the  appropriate way to handle mistakes.  

  ****** ******, the current manager, and the billing department person have only worked for the company for a few months; I was informed via email.  We had people onsite and calling the main office , for 8 yrs.,would never get a return call.  I filled out the lease online and was set up on auto-pay, since you can no longer mail a check.  I trusted they would take care of the billing; since that's their whole full time job. 

  Threatening to void my lease due to this dispute is retribution.  

  I Asked to speak to someone who had the authority to waive this fee, but instead of choosing direct communication the company offered a partial solution without any option of discussion.

  I have no idea what your talking about with the higher rent being chosen.  I chose the lower option on the new lease I AN NOT EVEN REQUIRED TO SIGN --  According to the 2023 lease signed.  

   

  Business Response

  Date: 02/20/2025

  As previously stated, the resident signed a lease renewal agreement effective September 1, 2024, which clearly outlined the monthly and yearly rent amounts due. 

  Due to an internal billing error, the system mistakenly charged the prior lease rate for several months. Once identified, we promptly contacted the resident to discuss a resolution so that she would pay the correct amount. Despite the lease legally entitling us to collect the full amount owed, we offered to cover half of the missed difference as a goodwill gesture and allow payments to be made over time if needed.

  The resident also references a $3 monthly fee, which has been a consistent charge for many years and has always been clearly disclosed in the Statement of Fees provided at the time of lease renewal. This fee is permitted under Ohio Revised Code Chapter 4781, is explicitly authorized in the lease agreement the resident signed and has remained unchanged in alignment with that agreement.

  The offer to void the lease was not a threat but rather an option should the resident wish to contest the terms of their agreement.

  Beulahs MHP values clear communication and fair resolutions. We remain open to direct discussion should the resident wish to address this matter further.

  Customer Answer

  Date: 02/21/2025

  ut your billing department sent me 6 bills dated AFTER the lease date with a lower amount.  It wouldn't have been noticed if your company didn't loose the lease (which you EVENTUALLY found), requiring a review. 

   

  This is completely your mistake, and you should make it right by waiving the back fees in total.  I was planning on paying the new amount for Feb since is was just days before I was contacted.

   

   

  Business Response

  Date: 02/24/2025

  The complainant agreed to pay $421 per month beginning September 9, 2024. Due to our clerical error, her statements only showed $376 per month. When we identified the mistake, we acknowledged it, offered a 50%discount on the balance owed, and extended flexible payment terms.

  She now refuses to pay what she agreed to. A clerical mistake does not void a contract or absolve her of responsibility. Our offer remains, but if she does not resolve this directly, she will be responsible for the full amount owed.

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/03/2024 I was charged $55 for an application fee that I canceled the day before the office stated no problem, and they waited until the next day to charge my **************** bank account anyway. I am not able to contact the business directly.

  Business Response

  Date: 12/17/2024

  We are sorry to hear of your dissatisfaction. Once you completed the application online, agreed to the terms of use, agreed to the fee, provided your ACH information and hit the submit button, the application is then immediately transmitted and processed through a 3rd party company and cannot be cancelled. The reason why you did not see the fee on the same day when you submitted your application is because ACH typically takes 24 to 72 hours to show on your bank account.    
  

• Initial Complaint

  Date:07/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This irresponsible and irrepupable company just applied illegal late charges to my account. Please see the attached screenshots and the below state law that is copied and pasted below that proves that late charges can't be applied until after the fifth business day of each month, proving them illegal. Any fee for a late monthly rental payment within 4 days after the date the rental payment is due or which exceeds $5 for each day, excluding Saturdays, Sundays and legal holidays, which the payment is overdue, beginning on the day after the payment was due.*********************************************************** This is at ********** where I live at in ******, ** and this is their HQ in **********, **, and the two screenshots are from their billing website.************************************************************************************************************************************************************* Apollo MHP ****************************************** ************************************************************************************************************************

  Business Response

  Date: 07/13/2024

  We gave *************** a discount on his late fees, and yet he is objecting. He has made numerous complaints over the years, including directly to the state of ******. He has been in error every time because he does not agree with Nevada law regarding late fees.

  For the month of July 2024, he paid rent and utilities in the total amount of $760.06 on July 8, 2024 as he noted in his complaint. Since he has been a long-time tenant, he is also aware that the rent is due on the first day of each month, as provided in the Space Rental Agreement.  Although rent is considered late on the second day of the month, Nevada law states that the landlord cannot charge late fees within four days after the rent is due. This means that on the sixth day of the month, the landlord may charge late fees of $5.00 per day, excluding weekends and holidays, retroactive to the second day of the month.  *************** had the opportunity to pay rent through the online portal on both the sixth and seventh days of the month, but did not submit payment until the eighth day of the month.  Although the landlord is statutorily entitled to charge late fees of $20.00 on July 8, only a late fee of $5.00 was charged to his account on July 8, 2024. 

  *************** should be thanking us for the discount of $15.

  Customer Answer

  Date: 07/13/2024

  I am rejecting this response because: You can see from the again attached screenshots, that my rent was paid in full on July 8th. July 8th is the fifth business day of the month, not the sixth, so again, it is illegal to apply any late charges to my account for July. As a result, I am still refusing to pay them because they are illegal.
  

  Customer Answer

  Date: 07/17/2024

  I am rejecting this response because: You can see from the again attached screenshots, that my rent was paid in full on July 8th. July 8th is the fifth business day of the month, not the sixth, so again, it is illegal to apply any late charges to my account for July. As a result, I am still refusing to pay them because they are illegal.

  Business Response

  Date: 07/17/2024

  *************** has waged war against the individual team members and the park for many years. And as always, *************** believes he is right, rather than the law, which says late charges can be assessed for each day late after the rent is due, not including holidays and weekends. This means that he owes $20 - and we only charged him $5. 

  If *************** would like us to correct the late charges, we will. $20.00 is the correct charge.

  Customer Answer

  Date: 07/17/2024

  I am rejecting this response because: The BBB and everybody else in the world can see what this irresponsible and irreputable company is like. They like to perform illegal acts and blame everything on their tenants. You can see from all their horrible reviews on the internet from all of their very own tenants and even their very own employees, what they are really like, which is nothing more than a horrible slum landlord that does everything illegally.

  You can see from all of the above screenshots that I am absolutely right about this and how they applied illegal late charges to my account for the month of July. I have an email from the state housing division that confirms that now too along with their very own space rental agreement that clearly shows that late charges can't legally be applied until after the fifth business day of each month.

  As far as waging war against them and filing formal complaints against them with the BBB and state housing division, if they weren't such a horrible, irresponsible, and irreputable so called property management company, the worst on the face of the earth, there would be no reason for me to complain in the first place, despite all their illegal acts. The rent in itself has gone up over $200 in the less than the four years they have been here, so many long term residents can't afford it anymore and are moving out.

  Moreover, they continue to retaliate against their very own tenants that aren't afraid to complain about them, just like they are doing here once again by increasing the illegal late charges from $5 to $20, which again is all going into another formal complaint with the state housing division for all their illegal continued acts, with applying illegal late charges and retaliating against their very own tenants going in at the top of the list.

  Lastly, obviously I am not accepting this response from this irresponsible and irreparable so called property management company, the worst on the planet earth, as all their continued horrible actions on this including retaliating against me once again after increasing the illegal late charges from $5 to $20 shows just how illegal and horrible they really are. This latest formal complaint with the BBB will now become part of the record with my next new formal complaint with the housing division for illegal late charges and illegal retaliation, so please post this formal complaint to your website now so that it can bee seen by the public for the next two years, as obviously this irresponsible and irreputable so called property management company, the worst on the face of the earth, is not going to do the right and legal thing now by reversing, rescinding, and removing all of their illegal late charges for July, so I will be forced to let the courts and the state housing division handle this illegal matter from here on out.
  

  Business Response

  Date: 07/18/2024

  We are sorry that *************** remains unhappy. And as he has in the past, *************** will continue to contact the state agency overseeing this issue and will continue to discover they do not agree with his interpretation of the state laws.

  We encourage **************** to pay rent on time just like the rest of us, or pay a late fee if he cannot. 

  As a courtesy we discounted his late fees 75%.

  Customer Answer

  Date: 07/18/2024

  I am rejecting this response because: Again for the fourth time, there never should have been any late fees assessed at all to begin with, as 7/8/24 is the fifth business day of the month, which is when I paid my rent on time as always. NRS118B.140 and the Space Rental Agreement which are attached once again, both write and mean the same exact thing as verified by compliance at the state. It is amazing to me that this irresponsible and irreputable so called company, can't read and understand simple English, as both documents write, say, and mean the exact same thing, which is that any late fees and any late charges can't be assessed to our accounts unless the rent is paid after the fifth business day of the month.

  So again, this irresponsible and irreputable so called company can make themselves feel better that they supposedly discounted my late fees by 75%, but again, my rent was paid on time on the fifth business day of the month just like it has been for the last ten straight years, so even the $5.00 balance still left on my account is an illegal late charge, and I will not be paying it. Everything is in print and easy to understand, especially the Space Rental Agreement which spells it out specifically. Despite what this irresponsible and irreputable business keeps writing on here, the housing division and the courts will agree that this is an illegal late charge.

  For the final time, I want all late charges rescinded, removed, and reversed from my online account, and returned to a $0.00 balance as it should be, and I want this irresponsible and irreputable so called company held responsible for their actions due to all their incompetence on this simple matter that is spelled out in clear English in NRS118B.140 and the Space Rental Agreement, so that they don't do this to me or any other tenant ever again by applying illegal late charges to our online accounts when the rent is paid on or before the fifth business day of the month.
  

• Initial Complaint

  Date:03/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The nature of this and it is needing to be brought to the attention to President of the company! The property manager ******* at ********** in ******** **, is making deals with clients to sell the properties for a two for one price! ******* had not taken the steps to not fix any of the things here at these properties, but she is able to break the rules of the community to for her friends and sell them two houses at the price of one! She allows her friends to have large dogs that are over the weight limit and are aggressive and tells people in the community who is calling and complaining on them. Such as if a neighbor calls and complains about something ******* tells that person that the neighbor called and complained! She is unethical and needs to be removed and we dont need someone like that abusing her power, not only is abusing her power as the manager she bullies tenants that she wants and lets her friends do whatever they please and allows them to have their properties look junky and trashy. This women needs to go, or Ill be going to media about how these houses and about their company along with lawsuits!

  Business Response

  Date: 03/06/2023

  **************,

   

  Thank you for your recent submission to the BBB.  I am the Regional Manager for the community and will be more than happy to work with you on the concerns you are addressing.  I am not familiar with the specific situation you are referring to when you say that ******* is making special deals with clients that would show preferential treatment to people she considers friends, but I can assure you that every single home that is sold is reviewed by the Regional Manager, the Sales Director and the owner signs every offer that is made in relation to home sales.  I feel confident saying that it is not possible for ******* to abuse her position when it comes to home sales as there are multiple parties involved making it impossible for any wrongdoing to occur.  In regard to your comments concerning resident privacy and rules not being followed consistently, I would love to address those matters, but would need more information on the specifics in order to do so.   Please feel free to call me at your convenience to discuss these concerns and I look forward to hearing from you.  My best contact number is ************ and my e-mail address is ******************************************.  

   

  Sincerely,

  *************************

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HOA fees extending to $800 a month! We are paying $9,600 a year for HOA fees and nothing gets fixed. We have dead bushes in the shrubs, they dont fertilize our yards, spray for bugs, the maintenance cant ever fix anything. We are told its $800 for all ******************* and grand Oaks but other neighborhoods are paying $300 a year!!! $300 a year and we are paying $9,600 a year we are paying more for less. What does all the $800 a month go too? This company is stealing 1.8 million a year from the residents our HOA fees should be $800 a year!! Not a month!

  Business Response

  Date: 02/23/2023

  ******************,

  Thank you for sharing your experience with us regarding your understanding of the *** fees.  I am sorry for any confusion over the rent you are paying for your home and wanted to give you more information on the *** in the community.  I am not clear on how you feel you are charged $800 for *** fees; this is not the case at all.  Each month you pay an amount of $1350 for the use of the home that you reside in, and that amount covers both the lot rent and the home rental.  The two charges are separated in our system for accounting purposes, and I am sure from your perspective if you see the separate charges, it might be confusing.  Yes, there is an *** for the community but the charges on your account include charges for lot rent and the home rental.  As with any rental the rent we charge is market driven and the rent of $1350 for a three bedroom/two bath home in that area is a very competitive price.   Should you have any further questions concerning your monthly rental amount, please do not hesitate to contact me at ************ or e-mail me at *********************************** at any time.  

   

  Thank you again for your time and have a nice day!

  *************************

   

  Customer Answer

  Date: 02/24/2023

  I am rejecting this response because: each resident pays $9,600 a year which squeals out to **** million a year for the company. Im not being problematic we as grand Oaks renters want yall to understand that we pay this money but we have broken fences, floors falling through, bushes dead and arent being replaced amongst hundreds of other things. Its not fair that we pay $800 lot fee and just have the yards mowed every week. We get taxes and everything are in play with all the revenue that is made thats how businesses work thats understandable what is not understandable is that we pay $1350+ for rent and yes that maybe the rental fee for the Average rental out here in magnolia but thats more so for homes not for mobile homes. Most mobile homes that have been priced are running 850 but Im not wanting to get into the schematics of the rent thats in a document and thats what it is. Its our $800 rental lot

  fee that we are having an issue. Others maybe not expressing their concern and maybe they are its not my business to know. I as the renter want the company to know that frustration that is tenants are going through and the constant headache we have dealing with the amount and nothing being fixed right or efficiently 

  
  

  Business Response

  Date: 03/13/2023

  ******************,

   

  I appreciate your additional communication I believe from your last message that your main concern is the value you receive in terms of service in your residency.  I would love to discuss this with you either via telephone or in person.  I visit the community on a regular basis, and we could try and meet if that interests you.  If not, I would love to talk with you on specific items I can assist you with.  Please let me know if you would be interested in either by e-mailing me at *********************************** or calling me at ************.  I want to assure you that your concerns are not falling on deaf ears.

   

  Thank you for your time,

  *************************

   

   

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years lived here are December 2018 - Current Had to live without a working shower for more than 30 days. Floor is caving in Retaliation takes place when seeking repairs. Constant home visits, no resolution as to why. All of my personal information was stolen out of the leasing office. They no longer have any of my move in documents. They threatened me with false claims to force me to move instead of fixing the live in issues. Reached out to the business several times and no response other than current management who harasses clients.

  Business Response

  Date: 09/13/2022

  Hello BBB,
  
  BoaVida Communities is a professional property management company with a good operation record. All customer concerns, and requests are given a high priority.
  
  A number of accusations have been purported here by the complainant. Many of the statements are misrepresentations or outright false and unfounded. It is unnecessary to go into great detail of each issue but the recurring challenge has been access.  Management has been ready, willing and able to make repairs; however, Complainant has made requests for repairs and then on as many a dozen instances has denied Management access or cancelled appointments. Management has since exercised their right to enter into their own property and make necessary or agreed repairs by way of serving a notice to enter. All repairs have either now been made or are in progress. We would ask that the Complainant show more cooperation in the future and to work with Management directly to resolve any concerns.
  
  Thank you,

  Customer Answer

  Date: 09/14/2022

  I am rejecting this response because:Management has made lack of communication other than the area manager who has canceled the repairs herself, made appointment for the repairs and never told maintenance about them or made arrangements to work on it when the other management would come into the area to check what has been completed. Id appreciate it if you were honest with your tenants, with your own company and with the *** of what is truly taking place. Per several emails Ive made with the management about these issues only two years later are they being addressed and fixed. Also after several emails there has been retaliation and harassment from the area manager. ******************* comments are made toward myself and my mother whom lives in a different unit. Id expect professionalism, although it doesnt reside within the ********* of *** Vida. Also, I had to go to the extreme of contacting the corporate headquarters to get a shower fixed after *********************************************************************************************************** and cannot help you until I get back.. Why wasnt this issue passed along to the headquarters? Why wasnt this issue reported? Why is there a lack of respect for your tenants? 
  

  instead of retaliation and bashing someone, simply fox the issues within your employees. 

  
  

• Initial Complaint

  Date:09/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in one of thier communities for over 5 years. I was finally able to sale my home, while it took over a month due to lack of communication on the parks part to inform of a sale and switching of hands. I moved across country and was just expecting to receive my deposit. The gentleman I was talking too, his name was ***, had my phone number and email. He never once contacted me. While I completely forgot about the deposit due to the move, a death in the family, and a few medical emergencies a year passed. I contacted them in regards to it, and got back to me that they did not have a forwarding address. I gave them such address and they said was forwarded to the main office. Over 2 weeks pass and I get nothing or hear nothing so I email them back wondering what's going on, and hear nothing back again. I email this time saying I went over my lease and have emails proving that *** had my email and my phone number whole time. They responded by saying a check had been cut and in the mail that day to expect it by end of week. It's now the 30th, and I have emailed and called and left voicemails and again they are not returning calls or emails. I do not want the 2 times of the deposit I am by law allowed by now, I just want what is rightfully mine.

  Business Response

  Date: 09/01/2022

  Hello,

  In response to this, after I was contacted, I did do the research and found to be no correct forwarding address.  The home was sold right after taking ownership of the park and the proper channels were not communicated properly.  A check was originally cut last year and had been returned due to no forwarding address and was not claimed by *************  It then sat voided up until recently when ****** contacted us about the deposit.  I then requested a check be cut for ******, on 8/19/22, which means it would have gone out on the check run of 8/26 since all checks are sent out on Friday's and when requested on the 19th, it was too late for that day's check run.  I have uploaded this and the check was indeed printed and sent out.  The mail has been incredibly slow and since the check is coming from **********, ** and being delivered to Alabama, this may be the delay.  We have seen checks take up to 10 days to be delivered just from ********** to ****** in some cases.  We know this is a frustration, but we ask that ****** gives it until after the holiday weekend to see if the check is received.  

  Thank you,

  ****************************************

  ****** Regional Manager

  BoaVida Communities

• Initial Complaint

  Date:08/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my Wife ******** lived at the Rolling *********** Terrace located at ************************************************************** now owned by Boavida properties since Aug 6th 2016, we were good tenants, never ever late on our rent .We moved on June 12th 2022, we have a security deposit coming to us along with a portion of the rent that we paid, the total is ****** that is owed to us, I have contacted ***** the manager on 4 different occasions and I have emailed the ************************************************* who told me the check was mailed July 18th, We received a 5 dollar check for the key deposit So we know that they have our forwarding address correct, ***** verified that the check was not cashed so they were sending another out and that was on August 9th and it is now August 19th and still no check, It also appears that ***** is ignoring my emails now also because I emailed again about it and did not get an answer back. We would like this resolved peacefully and immediately before taking this to court, ************ does not answer to emails or phone calls so it is hard to get a hold of them from our side. we have been patient enough but now we are at our wits in trying to resolve this after all it is now going on 3 months.

  Business Response

  Date: 08/22/2022

  Hello,

  This complaint was brought to us by the former tenant.  I looked into it and found that the first check was sent out, but after confirming with our accounts payable, the check was never cashed and probably lost in the mail.  The check was re-issued the same day and the former tenant has now received the check.  

   

  Thank you,

  *********************************

  Regional Manager

  BoaVida Communities

  Customer Answer

  Date: 08/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. It was taking an excessive amount of time and with the lack of communication it made my Suspicions grow as I know some companies don't return renters deposit, my apologies goes to ***** and to the company for my misjudgement.