Business ProfileforJVM Landscape Construction INC

My husband and I entered into a contract with JVM Landscape Construction to do a large residential home landscaping project. We spent several hours in several meetings discussing with JVM exactly what we wanted. They started the project on 11/22/21. They started off building the fence completely wrong, with no regard to what was discussed and in the contract in terms of height, elevation, look. They started off digging trenches with no regard to the finish grade, and then had to re-dig those. They built the walled planters to the incorrect height, slope, drainage - no regard to the contract or discussions. They had no plan of action, just start digging - incompetent. They did not call for *** Dig to mark lines. They punctured a gas line and had to have PG&E come resolve it. They asked for and accepted payment for materials never ordered, never delivered. They asked for and accepted payment for a change order never even started let alone finished. Not one item on the contract is completed, but substantially paid for. The president of the small, family-ran business would not answer several requests to meet and discuss the project and the materials - always pushed off - "Let me get back to you," "Let me try to get a date and time." Those dates, times, answers, never came. They flat out lied that tile was ordered and ready to be picked up. That was not true. There are so many materials to be ordered - they had all the money, wouldn't do it, wouldn't answer our requests, wouldn't contact us. We always had to contact them, usually to no avail. We finally had to file a complaint with the **** on 4/15/22, which resulted in JVM completely abandoning the project without legal excuse. They have not returned our money that they illegally obtained from us. Due to all of the above, we do not want them back. I want my money back, and I want them to not have an A+ rating with the BBB.